1. Discussion Session #62 Problem Personalities & How To Solve Them
How To Recognize & Manage Problem People in the Workplace and Keep Them From Creating Roadblocks For Your Career

2. 9 Problem Personalities
1. The Missing In Action
2. The Unethical
3. The Gossipers
4. The Egomaniacs
5. The Walking Wounded
6. The Detractors
7. The Non-productive
8. The Overemotional
9. The Boundary-less

3. How to Cope Listen Pause
Try to understand why the person is behaving the way they are
Identify what needs they have that are not being met
Try to influence behavior rather than change personalities

4. Managing Problem People
Compliment, recognize, and reward people who are doing it right
Stay positive
Be a role model
Talk to the person you have the problem with directly, don’t go over their head
Take people where they are and help them achieve their potential

5. a. Strongly Agree b. Agree c. Disagree d. Strongly Disagree e
a. Strongly Agree b. Agree c. Disagree d. Strongly Disagree e. Don’t Know
EVALUATION QUESTIONS
I found the presentation material easy to
understand.
2. This discussion session increased my knowledge
on the subject presented.
3. I will be able to use some of the information
from this discussion session in the future.
4. The presenter was well prepared for this session.
5. This presentation should be repeated in future
semesters.