1. North American Numbering Plan Administrator
2017 NANPA Operations Review
July 11, 2018

2. COntents Summary NANP Administration System (NAS) NPA Relief Planning
Number Resource Utilization and Forecast (NRUF) Reporting
NPA Exhaust Projections
Central Office Code Administration
NANP Resource Administration
NANPA Enterprise Services
NANPA Forum Participation and Industry Liaison Activities 2

3. 2017 Summary
Amy Putnam 3

4. Assistant General Counsel
NANPA Organization
William Reidway
VP Product Management
John Manning
Senior Director NANPA
Beth Sprague
Director
Teri Laslo
AOCN Administrator
David Morgan
Code Administrator
Patricia Soderland
Kirsten
Bachar-Perez
Code Admin./CSR
Heidi Wayman
NPA Relief
Planner
Jesse Armstrong
Data Analysis
Al Cipparone
NRUF Manager
LaShanda Tomlinson
Senior NRUF
Administrator
Nancy Fears
NANP Resource
Manager
Brent Struthers
Senior Policy Advisor
Kimberly Miller
Assistant General Counsel 4

5. 2017 Summary NANPA Contract Awarded June 18, 2012
One-year base contract with 4 one-year options, starting July 9, 2012 (firm, fixed price)
Option Year 4 ended July 8, 2017
Six month contract extension: July 9, 2017 – January 8, 2018 5

6. 2017 Summary NANPA 2017 Program Improvement Plan (PIP)
Continue to proactively search for ways to improve processes, educate customers and enhance system functionality and efforts to assist customers
Continue to offer an NRUF Training Session(s) via WebEx which would include navigation and functionality of the online NRUF Form 502.
Conduct a NANPA website refresher training session via WebEx, or an unstructured NANPA website Q&A session.
Provide details of the type of modifications being made to NAS in the notices sent to users when events are scheduled 6

7. 2017 SUMMARY AREA CODE Inventory in 2017
420 assigned NPA codes (up from 414)
400 in service (420 assigned NPA codes up from 392)
380 geographic (up from 373) and 20 non-geographic NPAs (up from 19)
20 NPAs awaiting implementation (down from 22)
260 NPAs currently unassigned (down from 267)
218 General Purpose NPA Codes (down from 225)
171 NPAs reserved (down from 177)
47 NPAs available (down from 48)
42 Easily Recognizable Codes (no change)
5 ERCs reserved (no change)
37 available 7

8. Geographic NPAs placed In Service
Year US
Non-US
Total
2007 3
2008 1 2
2009 6 7
2010 4
2011
2012 5
2013
2014
2015
2016
2017 42 16 58

9. Non-Geographic NPAs In Service
 500/588/577/566/544/533/522/521
 Non-Geographic Services
 600
 Canadian Non-Geographic Tariffed Services
 622
 Canadian Non-Geographic Services
 700
 Interexchange Carrier Services
710
 US Government
 800/888/877/866/855/844/833
 Toll-Free
 900
 Premium Services

10. Existing NPA or Complex
NPA Assignments in 2017
New NPA
Location
Assignment Date
Existing NPA or Complex
879
Newfoundland, Canada
February 6, 2017
709
367
Quebec, Canada
418/581
279
California
February 9, 2017
916
640
New Jersey
April 21, 2017
609
820
May 25, 2017
805
658
Jamaica
August 15, 2017
876
521
Non-Geographic
September 21, 2017
500/588/577/566/544/
533/522 10

11. Existing NPA or Complex
New In Service NPAs in 2017
New NPA
Location
In Service Date
Existing NPA or Complex
680
New York
March 11, 2017
315
833
Toll-Free
June 3, 2017
800/888/877/866/855/844
332
June 10, 2017
212/646/917
564
Washington
August 28, 2017
360
986
Idaho
September 5, 2017
208
838
September 19, 2017
518
521
Non-Geographic
September 21, 2017
500/588/577/566/544/
533/522
223
Pennsylvania
September 26, 2017
717
726
Texas
October 23, 2017
210 11

12. 2017 SUMMARY Number Resource Administration
2017 central office code assignments returned to 2013 level
3 year average assignment rate = 3,204 codes
7 year average (2011 – 2017) assignment rate = 3,071 codes
5XX demand averaging one NPA/year
5th straight year Feature Group D CIC reclamation/returns outnumbered assignments
456 NPA returned to NANP inventory (Sunset of Inbound International NPA Guidelines) 12

13. 2017 Summary Total CO Code Assignments 2007: 3,216 2008: 2,946
2009: 2,144
2010: 2,795
2011: 2,889
2012: 2,637
2013: 2,712
2014: 3,414
2015: 3,728
2016: 3,405
2017: 2,713 13

14. Top States in Net CO Code Assignments
2017 Summary
Top States in Net CO Code Assignments
2017
2016
2015
2014
California (229)
California (454)
California (628)
California (530)
Texas (217)
Texas (288)
Texas (387)
Texas (350)
New York (158)
New York (213)
Florida (209)
New York (233)
Georgia (134)
New York (207)
Florida (226)
Florida (111)
Pennsylvania (131)
Michigan (154)
Ohio (153)
Ohio (104)
Illinois (120)
Illinois (112)
Illinois (122)
Pennsylvania (89)
Ohio (106)
Ohio (110)
Michigan (116)
Tennessee (87)
Tennessee (97)
Georgia (109)
Georgia (107)
North Carolina (86)
Michigan (91)
Pennsylvania (100)
North Carolina (96)
Oklahoma (76)
Georgia (85)
North Carolina (91)
Colorado (94) 14

15. Top NPAs in Net CO Code Assignments
2017 Summary
Top NPAs in Net CO Code Assignments
2017
2016
2015
2014
GA 404/678/770/470 (91)
GA 404/678/770/470 (62)
TX 713/281/832/346 (87)
TX 713/281/832/346 (100)
OK 918/539 (49)
TX 713/281/832/346 (56)
TX 214/469/972 (69)
GA 404/678/770/470 (78)
TX 713/281/832/346 (43)
TX 214/469/972 (56)
NY 718/347/929 (60)
NY 718/347/929 (69)
NY 718/347/929 (36)
NY 718/347/929 (54)
GA 404/678/770/470 (59)
TX 214/469/972 (63)
TX 806 (34)
FL 305/786 (51)
CA 714/657 (49)
CO 303/720 (54)
UT 801/385 (26)
CA 714/657 (44)
MI 586 (46)
NY 212/646 (46)
CO 303/720 (25)
TN 731 (44)
KS 316 (46)
FL 786 (37)
SC 803 (24)
MD 301/240 (37)
FL 786 (45)
IL 224/847 (36)
GA 706/762 (23)
IA 563 (36)
CA 310/424 (41)
NE 308 (36)
MA 617/857 (22)
CA 415/628 (35)
CA 559 (40)
CA 415 (36) 15

16. Top States in CO Code Returns
2017 Summary
Top States in CO Code Returns
State
2017 Returns
Texas 18
South Carolina 17
Florida 14
Tennessee 12
New York 11
California 10
Illinois
Massachusetts
No Returns in 2017
Alaska
Ohio
American Samoa
Rhode Island
CMNI
South Dakota
Guam
Virgin Islands
Hawaii
Vermont
Kansas
Wyoming
Kentucky 16

17. NANP Administration System (NAS)
Amy Putnam 17

18. NANP Administration System
NAS Users
1,216 NAS registered users (same as
2015)
1,142 service provider or service provider
consultant users
37 regulatory users (federal and state)
37 “other” users
2,648 mailing list recipients (same as 2015)
Help Desk
Over 3,000 s received
Responded to over 300 phone calls to the NANPA Help Desk 18

19. NANP Administration System
NNS Notifications
146 Notifications in 2017
181 in 2016
150 in 2015
114 in 2014
159 in 2013
145 in 2012
Notification Category
2017 Notifications
2016 Notifications
NPA Relief Planning 80
104
Non-Geographic 21 29
NRUF 17 19
Planning Letters 13 10
Code Administration 6 9
INC Guidelines 5
Newsletters 4
Jeopardy
Other Geographic
TOTAL
146
181

20. NANP Administration System
NAS Trouble Tickets
One trouble ticket opened and closed in 2017
An external user was unable to add an OCN to their profile
The user contacted the NANPA Help Desk for assistance and NANPA was able to add the OCN
NAS issue centered on the process used to search for OCNs
Modification was made to this process 20

21. NANP Administration System
NAS Maintenance
4/29/17 – NAS migrated to the Amazon Web Services (AWS) cloud platform
Disaster recovery testing
10/27/17 - Verified capability to recover NAS using nightly database backup; new application and website instances created in AWS US-WEST region
Three NAS software builds in 2017 21

22. NANP Administration System
NAS Performance
System met requirement of 99.9% availability (excludes scheduled maintenance)
NAS Scheduled Unavailability
4/29/17 – NAS migrated to the Amazon Web Services (AWS) cloud platform - Total time of system unavailability: 10:00am ET to 12:04pm ET (2 hours, 4 minutes)
NAS Unscheduled Unavailability
3/28/17 - A mechanized external source accessed the NAS user registration page and through multiple entries in a very short time interval caused the NAS application servers to “hang”
Application servers were bounced and the user again accessed the same registration page; the external source IP address was blocked --- total time of NAS unavailability - 19 minutes
9/25/17 – When attempting to update a user profile, a NAS user hit the 'continue' button multiple times as well as selected and unselected various states in their profile prior to the system responding
Application server could not process these multiple submissions, resulting in AWS declaring the server unhealthy and directing the traffic to the second application server.
The second application server attempted to process these submissions. However, due to the volume, it too was declared unhealthy by AWS and was re-built --- total time of NAS unavailability - 6 minutes 22

23. NANP Administration System
NANPA Change Orders
Change Order 6 (NANP Administration System to the Cloud)
Submitted 9/2/16; Approved 9/30/16; Implemented 4/29/17
Change Order 7 (INC Issue 830: NAS and PAS /Report Enhancements)
Modification to three NAS-generated s (i.e., the Central Office Code (NXX) Assignment Request - Part 3 , the Confirmation of Code Activation (Required) - Part 4 and the Part 4 Delinquent )
Submitted 6/16/17; Approved 9/30/17; Implemented 2/15/18
Change Order 8 (INC Issue 841: Review Need for International Inbound NPA (INT/NPA/NXX) Assignment Guidelines)
Removal of the 456 Part A application form, 456 Part C in-service and the Search 456 Forms functionality for external NAS users
Submitted 10/2/17; Approved 11/3/17; Implemented 11/10/17 23

24. NPA Relief Planning
Heidi Wayman 24

25. NPA Relief Planning – Outline
NPA Relief Planning Statistics
Measurements
Response to Regulatory Events
Process Modifications
State/NPA-Specific Activities
“Plans are of little importance, but planning is essential.” 
Winston Churchill 25

26. NPA Relief Planning – Stats
Two new relief planning activities initiated in 2017; OH 937 and SC 803
Relief petitions/applications filed for CA 510, CA 909 and OH 937
Existing NPA relief project activities
Facilitated initial NPA implementation meetings for NJ 609, CA 619, CA 805 and CA 916
Conducted five jeopardy review meetings for IL 217 (3), NY 518 and PA 717
Shadowed 121 industry subcommittee meetings (compared to 68 in 2016)
CA 213/323, CA 619/858, CA 805/820, CA 916/279, ID 208/986, NJ 609/640, NY 212/646/917/332, NY 315/680, NY 518/838, PA 215/267/445, PA 717/223, TX 210/726 and WA 360/564 26

27. NPA Relief Planning – Stats
Facilitated 15 industry conference calls (e.g., NPA relief planning, jeopardy, draft petition review, NPA implementation)
Published six Planning Letters (PA, CA, NJ and Jamaica)
Distributed 80 NNS notifications of NPA relief planning activities
Met performance objectives on all 35 tracked events
Responded to 249 voic / contacts within one business day 100% of the time 27

28. NPA Relief Planning – Activities
NPA relief planning status report updated as needed and posted to the NANPA website
Report included in monthly report to the FCC and the NANC
Triggers report updated as needed and posted to the NANPA website
Coordinated relief planning meetings/activities to avoid scheduling conflicts
Conducted weekly calls with CO code administration, AOCN, Pooling and other NANP resource administration
Advised state commission staffs on NPA status (e.g., NPA triggers being met, status of existing relief projects, coordinating industry input on various relief options, NPAs exhausting within 36 months) 28

29. NPA Relief Planning – Measurements
Performance measurements used to track monthly key relief planning activities
Tied to industry guidelines’ requirements
Results reported monthly, reviewed by NANPA management and provided to NOWG
Quality surveys were conducted for randomly-selected conference calls during the year
Ratings provided for quality factors, e.g., timeliness of notices, using a scale of: 5 = Strongly Agree to 1 = Strongly Disagree
Survey scores and comments were used to spot areas for improvement needed in the quality of conference calls 29

30. NPA Relief Planning – Measurements
Performance Measurement
2017 Events
Completed on time
% on time completion
Initiated NPA relief planning within 36 months of NPA exhaust. 2
 100%
Distributed initial industry meeting notice within 8 weeks of relief meeting date.
 N/A
Distributed IPD within 4 weeks of relief meeting date.
Distributed meeting minutes within 2 weeks or date set at the meeting. 14
100%
Held minutes review by date set at the meeting. 1
Filed relief-related petitions by date set at the meeting. 3
Requested relief NPA assignment within 1 week of regulatory approval.
Issued press release within 2 weeks after relief NPA code assignment.
Held implementation meeting within 45 days after relief NPA code assignment. 4
Held jeopardy meeting within 30 calendar days after jeopardy declaration. NA
Posted planning letter on website within 3 weeks after implementation meeting.
Posted planning letter or notice of industry meeting on website within 10 business days after regulatory change.
Distributed IPD 4 weeks after date jeopardy was declared, if relief planning was not initiated.
N/A
Held industry relief planning meeting 8 weeks after date jeopardy was declared, if relief planning was not initiated.
Totals: 35 30

31. Survey Results – Initial Relief Planning Mtgs.
Question
2017 (avg.)
2016 (avg.)
2015 (avg.)
Received adequate meeting notice from NANPA?
5.00
4.96
Participant could easily obtain documents from NNS?
4.86
4.69
4.95
Quality of documents and information provided was satisfactory?
4.88
4.97
4.92
NANPA presented well-developed & reasonable relief alternatives?
4.75
NANPA provided satisfactory responses to questions and concerns?
4.90
NANPA provided satisfactory information about code history and NPA status?
4.93
4.94
NANPA was an effective facilitator and conducted the meeting impartially?
NANPA made effective use of the on-line meeting capability?
4.89
Participant had an adequate opportunity to express opinions?
Overall satisfied with conduct of meeting?
Number of Meetings Surveyed – 1
5 = Strongly Agree 3 = Neutral 1 = Strongly Disagree 31

32. Survey Results – Initial Relief Planning Mtgs.
Survey Responses
Year
Meetings
Attendees
Survey Responses
Response
Rate
2011
---
2012 3 68 27
40%
2013 74 22
30%
2014 1 23 8
35%
2015 5 79 37
47%
2016 4 66 29
44%
2017 17 32

33. Survey Results – Other Relief Planning MeetingS
Question
2017 (avg.)
2016 (avg.)
2015 (avg.)
2014 (avg.)
NANPA provided adequate notice of the conference call?
5.00
Easily able to obtain documents via NNS?
4.86
4.63
4.96
Information provided prior to the call was sufficient?
4.91
4.93
Quality of documents and information was satisfactory?
The conference call facilities (e.g., sound quality) were satisfactory?
4.75
4.88
NANPA was an effective facilitator on the call and conducted the meeting in an impartial manner?
NANPA effectively used the on-line meeting capability
4.71
4.92
NANPA was well prepared for the meeting?
Adequate opportunity to express opinions during the call?
Overall satisfaction with NANPA's conduct of the call?
Number of Meetings surveyed – 1
5 = Strongly Agree 3 = Neutral 1 = Strongly Disagree 33

34. Survey Results - Other Relief Planning MeetingS
Survey Responses
Year
Meetings
Attendees
Survey Responses
Response
Rate
2011 5
115 53
46%
2012 73 35
48%
2013
112 46
41%
2014 3 43 19
44%
2015 71 23
32%
2016 1 25 8
2017 22 7
31% 34

35. NPA Relief Planning – Regulatory
Response to Regulatory Activities
Participated in six California NPA Local Jurisdiction and public meetings
At the request of the CPUC, developed an NPA split option for use at the 909 NPA public meetings
Provided monthly 717 NPA exhaust projections to the PA PUC staff using a forecast methodology created by the PUC
Participated in the 909 NPA Pre-hearing conference call 35

36. NPA Relief Planning – Regulatory
Relief petitions awaiting decisions (as of 12/31/17)
CA 510 – Filed May 19, 2017 (October 2017 exhaust forecast – 2Q2019)
CA 909 – Filed June 23, 2017 (October 2017 exhaust forecast – 1Q2020)
MS 662 – Filed September 28, 2001 (October 2017 exhaust forecast – beyond 30 years)
NH 603 – Filed August 9, (October 2017 exhaust forecast – 3Q2033)
NY 516 – Filed February 15, 2000 (October 2017 exhaust forecast – 3Q2024)
OH 440 – Filed December 1, 1999 (October 2017 exhaust forecast – 2Q2023)
OH 937 – Filed November 9, 2017 (October 2017 exhaust forecast – 3Q2020)
SC 803 – Filed January 24, 2018 (October 2017 exhaust forecast – 4Q2020) 36

37. NPA Relief Projects/Activities/Events in 2018
Potential relief projects to be initiated in 2018 based upon October 2017 NPA exhaust projections:
FL 813, OK 405, PA 484/610, PA 814, TX 214/469/972
Potential implementation meetings based upon state regulatory action:
CA 510, CA 909, IL 217, OH 937, SC 803
Shadow industry implementation subcommittee meetings for the following:
CA 619/858, CA 805/820, CA 916/279, NJ 609/640, PA 215/267/445 37

38. Numbering Resource Utilization and Forecast (NRUF)
Al Cipparone
LaShanda Tomlinson 38

39. NRUF Reporting
Semi-annual reporting of utilization and forecast data by all service providers
February 1 (July 1 - Dec. 31) and August 1 (Jan. 1 - June 30) reporting cycles
Process NRUF submissions and respond with confirmation/error notification (sent within 7 calendar days of submission)
Initiated upon submission of a Form 502 with an notification identifying the errors
Missing Utilization Notifications (sent within 45 days of submission deadline)
Notification to service provider that submitted NRUF but failed to report utilization on assigned codes and/or thousands-blocks 39

40. NRUF reporting
Anomalous Notifications (sent within 90 days of submission deadline)
Notification to service provider that failed to submit any Form 502 to NANPA for the applicable cycle
Provide service provider-specific NRUF data to state commissions and the FCC (provided 45 days after submission deadline…sooner if requested by the state regulator)
States must have appropriate confidentiality protections in place
NRUF data available via NAS
Ongoing updates to NRUF data between reporting cycles
Service providers update information in order to ensure NRUF on file when requesting initial or growth resources 40

41. NANPA processed 14,065 Form 502 submissions in 2017
NRUF Highlights
NANPA processed 14,065 Form 502 submissions in 2017
100% of Form 502s processed and confirmation notifications sent, to include any errors identified, within 7 calendar days
100% of missing utilization notices sent within 45 days
100% of anomalous notifications sent within 90 days
100% of phone calls/ s responded to within one business day
100% of Job Aid updates completed 60 days prior to submission deadline 41

42. NRUF Measurements
2017
2016
2015
2014
2013
2012
2011
Total submissions
7,962
7,627
7,379
7,533
7,678
7,294
7,276
Total FTP submissions
1,463
1,525
1,801
1,924
1,934
2,321
2,443
Total web submissions
4,640
4,182
4,485
4,897
4,770
6,959
5,885
Total CD submissions
Total Submissions
14,065
13,334
13,665
14,354
14,382
16,574
15,604
Quantity of confirmations
7,268
7,549
7,520
7,687
7,434
7,328
7,664
Quantity of error notifications
2,055
1,568
1,598
1,708
2,110
2,210
1,946
Quantity of missing utilization notifications
672
704
581
613
705
911
Quantity of anomalous notifications
451
525
520
577
667
627
695
Quantity of phone calls/ s received
1,301
1,415
1,404
1,829
2,011
1,674
2,018
Quantity of state reports 66 61 50 82 83 69
NRUF Job Aids updates 4 6 8

43. NRUF Measurements Total 2017 NRUF Submissions
57% ; 33% on-line; 10% secure FTP (consistent with previous years)
65% of NRUF 2017 submissions filed Jan17 and Jul17 (same as and 2016)
81% filed Jan/Feb17 and Jul/Aug17 (same as 2015 and 2016)
Filings between submission cycles in 2017 (March – June and September – December)
69% on-line; 31% ; <1% secure FTP (on-line submissions higher in 2017) 43

44. NRUF Education NRUF refresher training in July and December
101 individuals representing 87 service providers
85-90% first-time participants
Topics reviewed:
NRUF Filing Requirements & Methods of Submission
Preparing to File: A Checklist
Creating & Modifying an On-Line NRUF in NAS
Reports for Checking Submitted NRUFs 44

45. NRUF Education
Monitored NRUF Form 502 Excel spreadsheet rejections due to wrong form being submitted
Used information as input to NANPA’s efforts to educate industry on the need to submit the current edition of the NRUF Form 502 (June 2016)
Specific notification to FTP filers and testing assistance after AWS cloud migration
Continued providing on-going notifications about NRUF topics
Directions on how to duplicate and insert data from previous Form 502 version to the current edition
Where to find rate center abbreviations
Availability and purpose of the Donations Discrepancy Report
NRUF reports available to service providers for archiving
“Tip of the Day” notifications
FCC orders addressing the reporting on numbers being aged in areas hit by hurricanes 45

46. NRUF Education NRUF Documentation
Updated NRUF on-line user guide and NRUF job aids
Updated the “NRUF Common Errors and Fixes”
Created “NAS NRUF On-Line Quick Reference Guide”
Included NRUF-related articles in the quarterly newsletters
Reminders to use the current edition of the NRUF 502 Form (June 2016)
Difference between pooling block forecast and NRUF forecast
Submitting NRUF: Excel vs. On-line
What to do if one receives an NRUF Missing or Anomalous notification
NRUF volumes 46

47. NPA Exhaust projections and Data Analysis
Jesse Armstrong 47

48. NANPA DATA ANALYsis Overview
Forecasting and code/NPA trends and growth
NPA and NANP exhaust analysis
NPA relief planning model
NPA relief planning data
NAS NPA database quality assurance
Code assignment and reclamation audits
NRUF Pooling forecast data
Rate center updates
NPA ad hoc reports 48

49. NPA Exhaust Projections
NPA exhaust projections published in April and October 2017
Semi-annual projections required per the NANPA contract
Seven NPA/overlay complexes included in two delta NRUFs in 2017
Exhaust projection methodology is basically the same as used in previous studies
NANPA reports the current NPA exhaust projection as well as five previously-projected NPA exhaust time frames
State regulators contacted prior to publication of projections
FCC review prior to publication 49

50. NANP Exhaust Projections
NANP exhaust projections in April and October 2017
No change to assumptions
October 2017 projection based on average yearly demand of 4,500 codes (resulted in exhaust beyond 2047)
Conducted sensitivity analysis on key assumptions
Increased average annual CO code demand to 5,400 codes/year in October study; projected exhaust beyond 2047 50

51. Central Office Code Administration
Beth Sprague 51

52. CO Code Administration – Stats
Year over Year Comparison
2017
2016
2015
2014
2013
2012
2011
Total Code Requests Processed
11,491
10,272
14,051
12,400
20,362
10,243
13,782
Total Assignments
2,713
3,405
3,728
3,414
2,712
2,637
2,889
Net Assignments
2,502
3,184
3,495
3,155
2,428
2,065
2,273
Changes
7,201
5,963
9,476
7,980
16,363
6,199
9,336
Denials
1,366
683
614
747
1,000
833
941
Disconnects
211
221
233
259
284
572
616
Cancellations 91
153 71
118
267
181
176
Reservations 2
Pooling Pass- Throughs
6,753
6,525
7,210
7,144
7,995
7,321
9,441

53. CO Code Administration – Stats
Types of CO Code Assignments
Pool Replenishment – 2,169 (2,836 in 2016)
LRN – 436 (388 in 2016)
Dedicated Customer - 91 (162 in 2016)
Non-pooled – 17 (19 in 2016)
Types of Denials
Lack of supporting documentation (e.g., proof of certification, facility readiness, relinquishment letter)
Invalid switching identification
Red Light rule; no NRUF on file
Ported TNs and/or thousands-blocks assigned to other SPs
Code holder failing to disconnect LRN, intra-SP ports, working TNs or assigned blocks 53

54. CO Code Administration – Stats
Total of 212 Returned/Reclaimed CO codes
211 disconnects
1 reclamation
End of 2017, two NPAs in jeopardy
NPAs in jeopardy (IL 217 and 618)
NPAs in Jeopardy
2017
2016
2015
2014
2013
2012
2011 2 4 3 6 54

55. CO Code Administration – Stats
Quantity of Suspended Applications
2017
2016
2015
2014
2013
2012
2011
360
181 93 85
152 62 96
Reasons for suspension in 2017
Search for new code holder due to returned code(s) with ported TNs
Search for an existing CO code to transfer rather than open a new code for LRN purposes (at request of the applicant)
Request of applicant while seeking thousands-block donations
Preferred code is not available; request direction from applicant
Suspended while NANPA notifies the regulator that no service provider has agreed to take over as the new code holder 55

56. CO Code Administration – Measurements
Central office code application processing
All applications were processed within the seven calendar day requirement
One assignment resulted in a code reject
No assignments resulted in a code conflict
Initiated reclamation on codes within 6 months of the effective date 100% of the time
Code Administration processed 3,004 Part 4 in service confirmations with zero processing errors 56

57. CO Code Administration – Measurements
Returned 100% of calls within one business day
Initiated reclamation on codes within 6 months of the effective date 100% of the time
740 Part 4 reminder (“5 month reminder”) notices sent – (651 in 2016)
155 Part 4 delinquent notices sent – (161 in 2016)
No discrepancies reported by a state commission regarding Monthly Reclamation List 57

58. CO Code Administration – Processes
Recovery of CO codes
NANPA worked with service providers to recover 150 codes that were previously protected or no longer in use
In 2017, 60 central office codes were identified as abandoned
Coordinated the recovery or transfer of abandoned codes with regulators in 14 states and the FCC
Abandoned Codes
2017
2016
2015
2014
2013
2012
2011
Codes 60
160
386
280
1,295
262 70 58

59. CO Code Administration – Processes
Reclamation of CO codes
Coordinated with 26 states and the FCC on 96 central office codes appearing on state delinquent lists in 2017
One code was reclaimed
Transfer of a CO code for LRN purposes
NANPA worked with the service providers, regulators and the PA on the possibility of transferring 40 codes in seven states to avoid opening new codes for LRN purposes
Reminders (216 to build new code reminders, 418 transfer request reminders and 40 disconnect reminders) of the industry requirements to complete work in industry databases for code assignments, transfers, and returns
Discrepancies involving over 670 codes were resolved 59

60. CO Code Administration – Processes
Code Administration notifications
Rate center consolidation
Florida (NPA 850) rate center consolidation – LEE consolidated under CHERRYLAKE; BAKER consolidated under CRESTVIEW, VALPARAISO consolidated under DESTIN and ALFORD, GRANDRIDGE AND MALONE consolidated under GREENWOOD, effective 7/11/17
Addressing the difference between a code expedite and requesting the earliest code effective date
State requirements regarding interconnected VoIP providers and the 30-day notice
Correction re Removal of NEWTON, NC from 704/980 (only assigned in 828) 60

61. CO Code Administration – Support
Code Administrator training
Reviewed and revised internal M&Ps concerning the following:
Additional documentation required with nationwide wireless licenses (Issue 832)
Changes to submission of Part 4s for dedicated codes (Issue 833)
Process for CO code assignment preference (Issue 840) 61

62. CO Code Administration – Support
Code Administrator training (cont.)
Reviewed and revised internal M&Ps concerning the following:
Procedures for changes/disconnects of grandfathered codes as well as special use codes (e.g., test codes, blockable codes, information delivery, high volume)
Updated standard Part 3 responses as well as responses soliciting new code holder due to returns/abandonments
Internal procedures for various Part 4 submissions: Part 4-PA, Part 4 dedicated from Pooling and Part 4 processing for codes assigned directly through NAS
State specific procedures for FL, OH, IL and PA 62

63. CO Code Administration – Support
Verify Disconnects
Ensuring service providers have scheduled approved disconnects in order to recover codes for NANPA’s inventory
Data Discrepancies
Ensuring service providers have built new codes in industry databases
Ensuring service providers have updated records in case of transfers and mergers/acquisitions
Ongoing investigation of discrepancies
Provided customer guidance in understanding the various application, activation and reclamation processes 63

64. NANP Resource Administration
Nancy Fears 68

65. Feature Group B CICs As of December 31, 2017
Total of 243 FG B CICs assigned (down from 251 in 2016)
No FG B assignments in 2017
Eight FG B CICs returned/reclaimed in 2017
There is no concern relating to the exhaust of the FG B CIC resource based on this rate of assignment
Assigned only in the 0/1XXX and 5XXX ranges, with a limit of 5 FG B CICs per entity 65

66. FG B CICs Reclaimed/ Returned Net Yearly Assignments
Feature Group B CICs
Year
FG B CIC Assignments
FG B CICs Reclaimed/ Returned
Net Yearly Assignments
2007 42
-42
2008 2 7 -5
2009 14
-14
2010 4 -3
2011 1 3
2012 6
2013 -6
2014 -1
2015
2016 9 -9
2017 8 -8
Total 11
104
-93

67. Feature Group D CICs As of December 31, 2017
Total of 1,926 FG D CICs assigned (down from 1,963 in 2016)
7,851 FG D CICs available for assignment (up from 7,814 in 2016)
223 FG D CICs not available for assignment (no change)
CICs (intra-network use), 0000 and 5000 (testing), X411 and 411X (unassignable at direction of FCC), 0911
16 FG D CICs assigned in 2017
Projected exhaust (with the continued limit of 2 FG D CICs per entity in force) is not a concern at this time
53 FG D CICs returned/reclaimed in 2017 (up from 33 in 2016) 67

68. FG D CICs Reclaimed/ Returned Net Yearly Assignments
Feature Group D CICs
Year
FG D CIC Assignments
FG D CICs Reclaimed/ Returned
Net Yearly Assignments
2007 82
155
-73
2008 93 97 -4
2009 74 80 -6
2010 54 61 -7
2011 59 36 23
2012 39 37 2
2013 33 49
-16
2014 26 58
-32
2015 42
-19
2016
-10
2017 16 53
-37
Total
522
701
-179

69. “Abandoned” FG B and FG D CICs
CIC Issues
“Abandoned” FG B and FG D CICs
2017
2016
2015
2014
2013
2012
2011
2010
186
133
173
174
187
153
199
229
Companies go out of business, relocate, change legal name, are acquired, but fail to return their CIC(s) or notify NANPA of the change
Inaccurate/invalid data being supplied to NANPA on Access Provider Semi- Annual Access/Usage reports
LECs reporting access/usage on unassigned CICs
OCNs are appearing on CIC reports (OCNs and CICs are not interchangeable identifiers)
Access providers may be accepting trunk orders using OCNs (instead of CICs)
Access providers should verify whether a CIC is a valid assignment by checking the NANPA website 69

70. CIC Issues CIC Assignments CIC Reporting
Entity ordering access is providing OCN
Entity is either mistakenly providing their OCN vs. assigned CIC OR the entity does not have a CIC
Real-time listing of CIC assignments is available on the NANPA website
Monthly FG B and D reports posted
LERG is not the source for verification of CIC assignments
Use of pseudo CICs
CIC Reporting
Access provider report(s) show CIC access (no usage) but the CIC assignee appears to be out of business
Follow-up necessary with access provider to determine status of resource
CIC transfers – Must provide NANPA with appropriate and sufficient documentation of the merger or acquisition
Requirement for the CIC assignee to provide updated contact information to NANPA by submitting a CIC Part A application form
INC Issue CIC Assignment Guidelines were updated in April to provide additional direction regarding non-use as well as requirements for additional CIC assignments 70

71. FG B and FG D CIC Assignment listing (updated real-time)
CIC Public Reports
FG B and FG D CIC Assignment listing (updated real-time)
Monthly FG B and FG D CIC Activity Reports (updated monthly)
Posting of NANPA reclamation letters addressed to the INC 71

72. 5XX NPA As of December 31, 2017 781 codes assigned (827 in 2016)
81 codes returned in 2017
652 codes available for assignment
Total of 5,676 5XX codes assigned (up from 4,976 codes in 2016)
63 codes are unavailable for assignment (i.e., N11, 555)

73. 5XX-NXXs Reclaimed/ Returned Net Yearly Assignments
5XX NPA
Year
5XX-NXX Assignments
5XX-NXXs Reclaimed/ Returned
Net Yearly Assignments
2007
147 5
142
2008
152
214
-62
2009
260 23
237
2010
717
2011
757 50
707
2012
365 8
357
2013
341 11
330
2014
639 69
570
2015
658 28
630
2016
827
777
2017
781 81
700
Total
5,644
539
5,105

74. 5XX NPA
5XX-NXX Activity
March 24, 2017 – PL-505 provided an update on the projected exhaust of the 5XX NPA resource (2H17)
September 21, 2017 – PL-511 announces exhaust of 5XX NPAs and the initiation of NPA 521 assignments
April XX-NXX Exhaust Projection - NANPA forecasted the exhaust of the currently-assigned 5XX NPA resource in 2017
Based on forecast of 900 assignments per year
October XX-NXX Exhaust Projection – NANPA forecasted the exhaust of the currently-assigned 5XX NPA resource in 2018
Based on forecast of 1,000 assignments per year
Next 5XX NPA – 523 NPA 74

75. 900 NXX As of December 31, 2017 No codes were assigned in 2017
Total of 53 codes assigned (55 in 2016)
20 assigned to U.S. entities
33 assigned to non-US entities
698 codes available for assignment
49 codes not available for assignment (eight N11 and 41 reserved for Canada)
No codes were assigned in 2017
Two codes were returned in 2017 (Canada)
Based upon current demand, 900 code exhaust is not an issue at this time 75

76. 900 NXXs Reclaimed/ Returned Net Yearly Assignments
New 900 NXX Assignments
900 NXXs Reclaimed/ Returned
Net Yearly Assignments
2007 4 1 3
2008 7 -3
2009
2010 8
2011 23
-23
2012
2013 41
-41
2014 -4
2015 5
2016 -5
2017 2 -2
Total 22 84
-62

77. 456 NXX
456 NXX review
Used for routing of inbound international calls for carrier specific services, particular to that service provider's network, to and between NANP area countries
On December 31, 2016, there were only two 456 NXX codes assigned
June 2017, these two assignments were returned
September 2017 – INC Issue 830 resolved to sunset the International Inbound NPA (INT/NPA/NXX) Assignment Guidelines
October 2017 – NANPA Change Order 8 submitted
November 2017 – Change Order 8 approved and implemented
NPA 456 to be aged for five years (November 2022) 77

78. Vertical Service Codes (VSCs), N11, ANI II
Other NANP Resources
XXXX
Used to access PSTN services for the deaf, hard of hearing or speech impaired (e.g., Telecommunications Relay Service and Message Relay Service)
No new assignments in 2017
Vertical Service Codes (VSCs), N11, ANI II
No assignment activity on these resources 78

79. NANPA Enterprise Services
Amy Putnam 64

80. NANPA Enterprise Services
NANPA provides five enterprise services
Administrative Operating Company Number (AOCN) services (required by the contract)
Entry of paper submissions of resource applications
Entry of paper NRUF submissions
NANPA testimony in state regulatory hearings
Customized Reports 80

81. NANPA Enterprise Services
Operating Principles
Fees must be fair, reasonable and the same for all customers for the same service
Proprietary/confidential information must be protected
Service performed without jeopardizing NANPA duties and responsibilities
Fees collected by NANPA are independent of the contract 81

82. NANPA Enterprise Services
Enterprise Service Audit
NANPA technical requirements state “any and all approved Enterprise Services will be subject to an audit by an independent auditor” (Section 11.3)
NANPA will contract with an auditor to have an audit of all enterprise service offerings the first, third and fifth year of their Term of Administration
Audit completed September 2017 (covering the time period)
Results are provided to the FCC 82

83. NANPA Forum Participation and Industry Liaison Activities
Beth Sprague 83

84. North American Numbering Council
NANPA Reports to the NANC (provided at the March and June mtgs.)
NPA relief planning activities and NPAs exhausting in the next 36 months
Change Orders
NPA, NANP, and 5XX exhaust projections
NPA assignment activity and inventory
Central Office Code Activity Report
NANP Resource Status Update (5XX, 900, CICs, 456, ANI II, VSCs, ) 84

85. North American Numbering Council
Submit monthly reports to the NANC
Information on CO code and other resource administration activity, status of NPA relief planning activities, and NAS performance
Managed NANC-Chair Website
Posted NANC/Subtending Group letters/documentation/reports 85

86. Numbering Oversight Working Group
Updates to the Program Improvement Plan (PIP)
Monthly Operational Report (MOR)
Review monthly performance measurements and corrective actions
NAS trouble ticket log
Training activities (NRUF and NANPA website) 86

87. Numbering Oversight Working Group
NANPA activities/issues
AWS cloud migration,
non-geographic NPA 521,
input on questions about foreign ownership of interconnected VoIP providers,
456 NPA
Change Orders
Staffing changes
Complaints 87

88. NANPA and states State regulatory agencies
Ongoing one-on-one interaction concerning items such as:
NPA relief planning and exhaust projections
CO code assignments (e.g., LRNs), reclamation, abandoned codes, interconnected VoIP access to numbers
NRUF reporting
Bi-Monthly state conference calls with Pooling
Review NPA relief planning activities, update on CO code assignment trends, INC issues, other numbering-related activities 88

89. Industry Numbering Committee (INC)
Submitted 10 New Issues to INC
Issue
Number
Issue Title
831
Revisions to Interim and Final Jeopardy Procedures
832
Add language to the TBPAG and COCAG Guidelines Regarding Documentation Needed for Non-Exclusive Nationwide FCC Licenses
833
Submit Part 4 for dedicated CO code directly into the Pooling Administration System (PAS)
835
Update TBPAG and COCAG to clarify that the 30-day state notification required by interconnected VoIP service providers applies to growth requests as well as initial requests
837
Can 976 NXXs Be Pooled? 89

90. Industry Numbering Committee (INC)
Submitted 10 New Issues to INC (cont’d)
Issue
Number
Issue Title
838
Requirements for additional CIC assignments and direction for non-use
840
CO Code Assignment Preferences on Part 1, Sections 1.4 c) and 1.4 d)
841
Review Need for International Inbound NPA (INT/NPA/NXX) Assignment Guidelines
842
Clarify Proof of Receipt of 30-day Notice
846
Confirmation of Code in Service (Part 4) Submitted in Error 90

91. Industry Numbering Committee (INC)
Contributions to the INC
Modifications to COCAG to address the process for assigning a code applicant’s preference code
Indication in guidelines that the 976 code shall not be pooled or ported, and that blocks shall not be donated from 976 NXXs
Requirement to have a current Entity Report on file with NANPA before requesting an additional CIC assignment
Combined TBPAG and COCAG guidelines
Provided correspondence on NANP issues
NANP resource updates
Provided real-time, technical guidance during issue discussion 91

92. NANPA and Neutrality Neutrality Audit
Ernst & Young quarterly neutrality audit
NANPA must treat all service providers or groups of services similarly
If processing time exceeds industry guidelines, NANPA must provide a written explanation
Auditor examines CO code and CIC application processing to determine if:
Required processing window is being followed for CO codes and CICs
Reclamation procedures are being followed
Effective corrective actions are taken when necessary
For 1Q, 2Q, and 3Q17, NANPA received a positive report
4Q17 audit report pending; no issue identified 92

93. NANPA Publications NANPA Annual Report – Published in March 2017
Binder of Decisional Principles – Updated in December 2017
Quarterly newsletters
2017 topics included:
NANP resource status updates (NPAs, CO codes, CIC, 5XX, etc.)
NPA relief planning efforts
Change Orders
CIC reporting requirements
Sunset of International Inbound NPA Assignment Guidelines
Informational items (e.g., NPA code reservations, NNS notifications, NAS User Guides, NANPA Performance, NRUF) 93

94. NANPA Website 2017 Additions/Enhancements
Updates to documents available on the website
Updated the area code maps for California, Idaho, Nebraska, New York, Pennsylvania, Texas, and Washington
Posted the press release for the NJ 609/640
Posted Planning Letter 506: Implementation of the 833 NPA for Toll-Free Services
Noted the sunset of the International Inbound NPA (INT/NPA/NXX) Assignment Guidelines
Posted approved NANPA Change Orders to the website (under Publications).
Posted interim and final jeopardy procedures for NY 518 and PA 717 NPAs
Updated the list of contacts for countries that participate in the NANP 94