1. Excellence is measured by growth: why and how?
Gianluca Mule, COO EFQM

2. Growth…
The process of improving some measure of an enterprise's success. Business growth can be achieved either by boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimizing costs.

3. Excellence…
Excellent organisations achieve and sustain superior levels performance that meet or exceed the expectations of all their stakeholders. Business Excellence is “excellence” in stakeholder-related performance results.
Achieved through excellence in leadership, strategy, customer focus, measurement, analysis and knowledge management, workforce focus and operations

4. The EFQM Model: at the heart of excellence with the growth in mind
ENABLERS
RESULTS
Leadership
Processes,
products & services
Business
results
People
strategy
Partnerships & Resources
Results
Customer
Society
ENGAGE
DELIVER
MANAGE
SUPPORT
PLAN
MEASURE
OUTCOME
VISION
In all organisations, there will be “strategic themes” or objectives that need to be achieved.
These will often involve many people, from different parts of the organisation.
The Model can be used to help identify how these different actions need to be coordinated to achieve the desired outcome.
Learning, creativity and innovation

5. How does it fit together?
The EFQM Excellence Model drives the cause and effect relationships between what their organisation
does (the Enablers) and the Results it achieves.
Do the staff plans fit in the strategy?
Are personal goals and organization goals aligned?
Are the products and services efficiently produced?
Are the products promoted and sold effectively?
Satisfaction of employees
Staff turnover, training
Leadership
People
Business Results
Processes, Products & Services
Strategy
Partnerships & Resources
People Results
Customer Results
Society Results
Enablers
Results
Learning, Creativity and Innovation
Leadership formulates a mission and vision?
Leaders are in contact with external stakeholders?
Financial results
Performance compared to the budget
The strategy is aimed at the needs of customers, partners, employees, society?
The strategy is supported by figures?
Perception of society
Consumption of water, electricity
Technological developments?
Financial reporting?
Satisfaction of customers
Sales figures, delivery terms
To achieve sustained success, any organisation needs strong leadership and clear strategic direction. They need to develop and improve their people, partnerships and processes to deliver value-adding products and services to their customers

6. Using the EFQM Excellence Model helps organisations to…

7. EFQM Model used to assess the maturity of organisations
points
WORLD-CLASS
World class results supported by highly effective strategies, systems and people.
points
ADVANCED
An industry leader with strong results in comparison to benchmarks, and effective strategies, systems and people in most areas.
to provide feedback on the maturity
level of excellence
points
MATURE
Good results in most areas but innovation/industry leadership is lacking. Strategies, systems and people are not fully benchmarked and/or systematically improved.
points
PROGRESS
Some good practices but not an organisational-wide cohesive approach and results are moderate or not known in some areas.
0-150 points
STARTING
Early stages of developing an effectively run organisation

8. Does Business Excellence really deliver excellent results?
We know if organisations commit to business excellence and undertake regular assessments and implement improvement actions their stakeholder results will improve
(Enablers refer to points in Leadership, Strategic Planning, Customer & Market Focus, Measurement, Analysis, & Knowledge Management, Human Resource focus, & Process Management)

9. Input Output EFQM as the ultimate productivity tool driving growth
Leadership
People
Business Results
Processes, Products & Services
Strategy
Partnerships & Resources
People Results
Customer Results
Society Results
Enablers
Results
Learning, Creativity and Innovation
Business excellence frameworks guide organisations to make the right interventions and use the right techniques to produce the best outputs relative to inputs

10. Wrapping it up Growth Excellence Excellence Driving Growth: how & why
Growth is an ambition
Strategy as a means to deliver growth
Strategic challenges to pursue growth
Excellence is an ambition
EFQM as a means to deliver excellence
Alignment offered by EFQM criteria
Excellence Driving Growth: how & why
Strategic Objectives vs. Stakeholders
Strategic Initiatives and Red Threads
Measuring the impact
Strengths and Opportunities

11. Examples of Impact on Performance

12. Business success requires sustained Leadership Commitment
“The reason we are so committed to EFQM is because over the years we have shown that the businesses which use the EFQM Model very systematically are the ones which get the best business results over the long term”
Juergen Maier
Chief Executive, Siemens UK
Leadership is the single most important variable in the success of implementing an excellence model. This is true whether your organization is implementing EFQM, Malcolm Baldrige, Balanced Scorecard, CMMI, all others represented at this conference, or what will be the FDA Precertification Approach.

13. Dubai Electricity and Water Authority EFQM winner 2017
Infineon Austria EFQM winner 2018

14. Bosch Blaichach EFQM winner 2017

15. Mini Assembly – Oxford Plant EFQM Prize Winner 2018

16. How to pursue Excellence and growth

17. Driving growth and excellence in Europe since the inception
1988
2018
EFQM, over 450 Members, many leading organisations

18. Growth and excellence are boosted by
World leading opportunities to:
Proven approaches to:
Unique platform to:
Expand your
Network and
learn from it
Enhance your
Competitiveness
Effectiveness
Maximize your Recognition and visibility
It is now agreed that the value proposition of EFQM builds upon 3 building blocks
Unique opportunity to join an extensive international network and exploit its huge learning potential
Leading edge roadmaps and tools to increase the productivity of your organisation and master new business challenges
Unique opportunity to leverage your global recognition and increase your visibility

19. Spread of the EFQM Excellence Model worldwide
Expand your
Network and
learn from it
EFQM Excellence Model
EFQM Model & local model
EFQM Partners
National Awards based on EFQM (partnership)
National Awards based on EFQM (no partnership)
National Awards based on EFQM and Malcolm Baldrige (no partnerships)
EFQM Office
48 EFQM Partners in 37 countries around the globe

20. EFQM Recognition
Designed to provide milestones on your journey towards excellence
Perfect way to motive your people or celebrate your success
Independent assessment
Improve your competitiveness
Create enthusiasm for continuous improvement
Instil a culture of excellence
International visibility and recognition
Maximize your
Recognition
and visibility
Regular assessments are very important for organisations striving towards sustainable excellence. EFQM promotes self-assessments and provides external assessment & recognition. Self-Assessment enables organisations to determine where they are on their journey towards excellence and plan out the next steps.  The simplest tools, such as the Questionnaires, can be completed in an hour. EFQM has developed a number of tools to help organisations complete this process, from simple questionnaire to simulating an EFQM Award Assessment. The key is choosing the right tool for you, based on how much time, knowledge and resources you have available or how detailed you want the output to be.
External Assessment & Recognition provides organisations with an external view. The EFQM Recognition scheme is designed to provide milestones on the journey to Excellence. It is a perfect way to motivate your People to go the extra mile and it helps to build the culture of excellence and continuous improvement. Of course it also gives organisations international visibility.
EFQM Recognition scheme consists of 3 levels: C2E, R4E, Award. Any organisation can apply for the first two levels but in order to participate in the Award, the organisation needs to achieve level of 600 points minimum. The first level is available in two options, …
Option 2 is a 1 day Assessment, with 2 Assessors focusing on main business blocks such as: Strategy & Key Results, Customer Management, People Management, Process Management and Sustainability.
R4E is full EFQM Assessment according to Model criteria 3-5 Assessors between 2-5 days depending on size.
Of course the EFQM Award is our most rigorous assessment process.
In short you can say that EFQM assessments are bit like a health check of the organisation and that is why they should be done regularly for best effect. The end result of the assessment is a feedback report, which then is translated into an improvement plan.

21. EFQM Global Excellence Index
Over 1150 organisations recognised
Recognitions (EGEA & R4E)
1005 21 85

22. Join the Slovenian Hall of Fame

23. Slovenia is already a cradle of Excellence: keep it going

24. HVALA LEPA

25. More information www.efqm.org info@efqm.org