1. Apple Inc. Ashley Campion Stephanie Lanter Wes Kincaid Michael Riggen
John Hutchens
Nathan Frost
Claudia Martinez

2. A Bit of History Founded in 1976 by Steve Jobs and Steve Wozniak
Wozniak, a self-taught engineer, began building boxes that allowed him to make long-distance phone calls free of charge
1976 they began to build the Apple I, without a keyboard or power supply for a hobbyist club
To startup their company, the pair sold everything they owned raising about $1300

3. A Bit of History
With large ambitions in mind, Jobs and Wozniak sold 1/3 of the company to Mike Markkula
Regis McKenna was hired for advertising and created the Apple logo
By June of 1977, after the release of Apple II, annual sales totaled around $1 million
By the end of 1978, Apple was considered one of the quickest growing companies in the U.S.

4. A Bit of History
1980 Apple became public and offered 4.6 million shares at $22 each and sold out in minutes
In May of 1981 a second share of 2.6 million was offered
December of 1982 Apple became the first personal computer company to reach $1billion in annual sales
In 1984 the Macintosh was finally released

5. A Bit of History October 2001, the legendary iPod was released
iPod Photo, Nano, Mini, Shuffle, and Touch
iPhone release in 2007
Campaign created the most buzz in the industry
“Whether the iPhone succeeds wildly or fails badly, it won’t really matter. This campaign has been an education in itself. Never before in history has a product been so widely anticipated.”
iPhone named “Invention of the Year” by Time Magazine in 2007
In an article written by John Reese, on Income.com, he states
Time called it “It’s a genuine handheld, walk-around computer, the first device that really deserves the name. “

6. Company Overview Mission Statement: Vision Statement:
“Apple is committed to bringing the best personal computing experience to students, educators, creative professionals and consumers around the world through its innovative hardware, software and Internet offerings.”
Vision Statement:
“Man is creator of change in this world. As such he should be above systems and structures, and not to subordinate to them.”

7. Company Overview
Follow up of mission statement: iPhone is changing the world and how we communicate.
Applications have simplified everyday things
Apple relies on innovativeness that comes from intense research and development and competitive drive, which Jobs embodies
Used to ask Bill Hewlett for spare parts when working on his first computers

8. AT&T and Apple
Exclusivity contract with AT&T allowed Apple to benefit from contracts made
Win-Win for AT&T and Apple
Set the tone for exclusivity contracts around the world
O2 in Britain, Orange in France and T-Mobile in Germany
Italy one of the few countries that sells iPhone from 2 different providers
AT&T and Apple in WSJ- 4/15

9. iPhone Key Issues Technology Mishaps Competition Faulty applications
Service Problems
Screen Problems
Competition
Missed out on computers, not making same mistake with iPhone
Continue innovativeness to stay ahead

10. iPhone Key Issues Target Market Currently target people under age 30
Need to expand into corporate climate
Start with small businesses
RIM Blackberry already has a huge advantage in the global market, but Apple has surpassed Palm

11. iPhone’s Global Stance
Sold all over US and Canada, although some problems with service in different parts of US
The iPhone surprisingly sold most areas in South America.
Quickly expanding in Europe and Asia.

12. The Apple Strategy
The Apple brand competes across many highly competitive markets
According to Marketing Minds Apple’s strategy is very unique and dissimilar from competitors. Their product strategy is to create innovative products and services aligned with a “digital hub” strategy
Digital hub--whereby Apple Macintosh computer products function as the digital hub for digital services, including the Apple iPod, personal digital assistants, cellular phones, digital video and still cameras, and other electronic devices

13. Branding Personality
Apple dominates the market through their branding personality
Focus on emotions, lifestyles, imagination, innovation, passion, hopes and dreams, and the power-to-the-people through technology
Personality is also about simplicity and the subtraction of complexity in people’s lives
“Apple Community”
Feeling of inclusiveness

14. 12 Effective Strategies Apple Uses to Create Loyal Customers
A store created just for Apple
A friendly place where users are encouraged to play and interact with Apple technology
Complete Solutions
Apple products complement and interact with each other, giving Apple the control over the entire user process
“Are you a Mac”
Apple prides itself on being a hip, young brand
“I’m a Mac” campaign
From “The Best Article Everyday”

15. 12 Effective Strategies Apple Uses to Create Loyal Customers
4. Varied Products
Selling low entry cost products gives the opportunity for users to be introduced to the brand
Proprietary Formats
Apple downloaded music only works with Apple products. User is more likely to stay with the Apple brand than lose all of their music
Media Fodder
Media Channels LOVE Apple (bloggers, media channels)
Apple gift wraps news stories creating hype

16. 12 Effective Strategies Apple Uses to Create Loyal Customers
7. Education Sales
Selling products to schools and universities creating early exposure
Products that Deliver
Apple carefully analyzes what consumers are looking for, products are developed as a result of both research and innovative design
Outsourcing Unpleasantness
With the iPhone, Apple was clever to stick with building a high-quality product and allowing AT&T handle the service

17. 12 Effective Strategies Apple Uses to Create Loyal Customers
Consistency
Apple products contain the same basic architecture; current customers know what they are getting
New Innovations
Diversifying its portfolio, offering a variety of ways to enjoy products at home or in the office
Attractiveness
Packaging to aesthetic design to user-interface know-how. Apple makes its products accessible and attractive

18. Company Analysis NAICS Code
Electronic Computer Manufacturing
In Jan. Apple was feeling the hit of the economic crisis, iPod sales slowed from previous years
Sales still continue to grow year-to-year and a boom in iPhone sales keep the company’s revenues rising

19. Company Analysis First quarter of 2009
Driven in over $10 billion in revenue, a leap from last quarter’s $7.9 billion
Earnings per share were barely up at $1.78, but ascended significantly from the previous quarter at $1.26
Quarter-to-quarter increase in earnings per share were higher than the climb in revenue, meaning that Apple held up its margins regardless of consumer cutbacks

20. first and fourth quarter of 2008, and the first quarter of 2009.
Company Analysis
first and fourth quarter of 2008, and the first quarter of 2009.

22. STRENGHTS Most established and healthy IT brands in the world
Excellent CRM (customer relationship management) by focusing, identifying, and maintaining customer loyalty
Shifting in orientation
Product Centric Customer Centric
Innovative & high product-to-product integration

23. WEAKNESSES iPhone [drawbacks & defects] Doesn’t contain Flash or Java
2 megapixel camera
Battery life
Non-removable battery
Easy to break
iPhone does not work in technologically advanced countries , such as, Japan and Korea

24. OPPORTUNITIES
Targeting the market at a corporate level,meaning, iPhone is already a phenomenally successful and can be leveraged too much higher levels with the attention to corporate market and by developing multiple price points.
The Apple iPhone is a viable stepping stone for Apple to attract new users who previously had not owned an Apple product before.
Many car models from all major automakers have equipped their new models with Apple products connectivity

25. THREATS
High level of competition in the technology markets [Apple invests a lot in research & development, as well as, in marketing in order to retain its competitive position]
Also, economic crisis is already seeing Apple’s market share dip incredibly fast now that people don’t want to spend the excess amounts of cash for an iPhone, or an Apple product, when they can get similar products that offer the same service, at a lower price far less than those of Apple’s.

26. FIVE BRAND KEY SUCCESS FACTORS
A great brand experience
Clear and consistent positioning
Sense of dynamism
Sense of authenticity
A strong corporate culture

27. Apple Openness & Trust
Want to be the company that embraces open platforms and to trust decision to the wisdom of crowds.
Not open like to keep thing hidden. (closed system)
Created a cult of Apple followers.
Apple has proven to get customers what they want before they know they want it.

28. Employee Benefits Flexible benefits Stock Purchases Health + Fitness
Flex dollars
Stock Purchases
15% discount every six months
Health + Fitness
fitness plans, health education, and preventive care

29. 401(k) Savings and Investment Plan
Pre-tax deferral
No Waiting
Investment options
Online Investment Advice

30. Collaboration
Apple & BMW
Apple & Adobe
Flash Drive

31. Innovation Apple is world leader in innovation
Always a step ahead of the competiton
According to BusinessWeek survey, they are the leader for past 5 years
Survey asks company executives who they feel is the most innovate companies in the world
Followed by Google, Toyota, respectively

32. Innovation System for innovation is “there is no system” – Steve Jobs
“Saying no a thousand times” to find the right type of product

33. Innovation and R&D
Striving for innovation, it can be assumed they have a high budget for research and development
However, when compared to other technological companies, Apple spends the least in terms of percentage of revenue

34. Innovation Innovation at Apple becomes non-replicable
Without an active system for innovation, there is nothing to imitate
As long as Apple can continue to innovate, they will always be the leader

35. Advertising Apple takes aggressive approach on advertising with iPhone
Not a core competency, but still something they do extremely well
With iPhone, Apple showcases product by highlighting its usability

36. Advertising http://www.youtube.com/watch?v=tH0-GKBmOE8
Apple showcases user friendliness and usability
Advertisements take different approaches, but never lose focus of showcasing phone’s usability

37. Financials Information off of Apple’s 2008 financial statements.
Return on Investment (in millions)
Asset turnover = sales / total assets
= 10,167 / 42,787 =
Asset Turnover you are really looking at how efficiently a company uses its assets to generate sales or revenue. People think that having a lot of assets is a good thing. Wrong
A company’s value is in its income stream. The ideal company would produce income without assets! Apple here is doing a fine job by it increasing, meaning they are keeping up with sales.

38. Financials cont.
Return on Assets ( in millions)
Return on assets = net income * 100 / total assets
= 1605 * 100 / 42,787 = 3.75%
ROA shows how profitable a company is before moving on to see how well it is leveraged. It shows investors how much profit a certain company generates from each $1 in assets. It measures how much the company earns in relation to all of the assets it owns. It is also part of the test to see the return to shareholders.
As shown above, Apple’s ROA increased by .19%. This tells investors that over the course of the year the company’s Returns have increased so there is a chance that their own return will have increased.

39. Financials cont. Return on Equity
ROE = net income * 100 / owner’s equity
= 1605 * 100 / 22,909 = 7.00%
Look at financial leverage refers to how a company uses its debt to increase returns on equity. A company takes the proceeds that it receives from borrowing or debt and reinvests it into the company.
When comparing ROA and ROE the fact that both numbers increased over the course of a year shows that the company is using its financial leverage wisely. Since the ROE has increased it shows that the company also has a high growth rate.

40. Cash flow ratio shows how much debt is covered by cash flow.
In the chart you can see Apple’s operating cash flow has only been getting stronger, indicating that the cash it’s bringing in every year is enough to cover all of its short-term liabilities such as payroll, inventory purchases, and so on. This is why apple has little to no debt.

41. Financials
“Apple just reported one of the best quarters in its history, with a spectacular performance by the iPhone we sold more phones than RIM,” said Steve Jobs, Apple’s CEO. “We don’t yet know how this economic downturn will affect Apple. But we’re armed with the strongest product line in our history, the most talented employees and the best customers in our industry. And $25 billion of cash safely in the bank with zero debt.” – Steve Jobs
 With no debt to pay back there are a few things Apple could do for the future:
Redistribute the wealth to shareholders in the form of dividends
Increase production capacity
Acquire other companies and/or technologies

42. Apple’s PE ratio Market price per share $116.32 PE ratio 21.6
Used to determine how much people are willing to pay for a dollar of current earnings
The higher the PE ratio, the more time the stock is multiplied
One share of Apple stock will sell for 21.6 times earnings

43. Stock Prices Average Close Apr. 09 120.22 Mar. 09 105.12 Feb. 09 89.31
Jan
Dec
Nov
Oct
Average Close
Sep
Aug
July
June
May
Apr

44. Dividend payout Never gave a dividend payout
It wasn’t that Apple couldn’t
Keeping the retained earnings for financing their future growth

45. Working Capital Current Assets 35,163 Current Liabilities 19,878
Has strong cash and cash equivalents
Liabilities have increased but overall assets balance the working capital out
Apple shows investors that it has more potential for growth

46. Financial Conclusion Strong financial stability
Invests in research and development to gain sustainable growth in the future
Rich in cash and short term investments
Apple should stay strong in the next financial periods