1. IAQG Communication M. Allen, UTC A. Gros, AECMA Kyoto General Assembly
March 2002

2. Matching the need of Aerospace company
Communication is a strategic issue for IAQG business :
Identify our “target”
within our companies, through our supply chain, up to the customer, within the Aerospace and Quality communities, with other interested parties (Aviation Authorities), ...
Use of all Communication supports / means
use the best vehicle for information
Dedicated IAQG Communication Team
Contribute to the IAQG strategy / Improvement Initiatives
Possibilities of improvement
Usual Communication plan:
to whom we want to talk with
identify the best support
when the message is to be delivered
==> set up a small WG to support the IAQG communication issues
But, IAQG is still a young and pro-active group, and nobody is perfect, we wish to improve.
Only link between you and IAQG in between Gen. Assy
Kyoto General Assembly
March 2002

3. Matching the need of Aerospace company
Interactive Communication forums with the Aerospace community world wide
IAQG General Assembly
Conferences, CQCA, ...
Day to day easy access Communication tools :
Environmental friendliness Web
Partnership & co-operation network
Communication papers
Point of contact
Forums : Real arena for Communication ( TWO way exchange channel of information) such as todays first Communication to the outside IAQG community or Conference on Quality in Civil Aviation, and others …
Usual tools such as :
website
information papers
organisation
persons
We will just develop the 2 parts, since we expect from today's General Assembly your feedback and those who will attend the next week CQCA in Dallas will have a presentation from Gary Baker, the IAQG president.
Kyoto General Assembly
March 2002

4. Easy Access - Single source
AECMA web
IAQG Website
How can we survived without any web site ? Impossible in today’s world.
So IAQG has its own site, under SAE web. This was agreed in order that there is only one single source to gather IAQG data. No duplication only web links with EU and ASIA.
May I let, now, Ms Gretchen Brothers from SAE, develop the IAQG website access and content.
New technology means fast communication
IAQG is a standardised minded body, so one single IAQG data source.
SAE web
SJAC web
Kyoto General Assembly
March 2002

5. Kyoto General Assembly
March 2002

6. Kyoto General Assembly
March 2002

7. Kyoto General Assembly
March 2002

8. IAQG Press Releases
Kyoto General Assembly
March 2002

9. IAQG Communication papers
IAQG leaflets, for IAQG general presentation
IAQG news letter: short information intended to be released after each IAQG meetings, distributed through IAQG channels
Although we use all these new electronic tools to make communication faster, we still rely on old proven support.
You will find …. Some IAQG leaflet, developed to present in few lines what IAQG stand for.
You may have seen, and I hope that some of you did see them, what we call the IAQG news letter. This one page document is a kind of an executive summary report of our IAQG sessions or is dedicated to a specific issues such as the abstract below on “ 9100 std alignments with ISO 9001 Y2K”.
Kyoto General Assembly
March 2002

10. Availability of IAQG standards
Kyoto General Assembly
March 2002

11. Point of contact One Communication focal point per sector :
Americas :
Europe :
Asia :
Communication team members
US : G. Barker, D. Buehler, C. Adkisson, G. Brothers
Europe : S. Shepherd, A. Gros
Asia : N. Kobayashi, N. Katagiri
IAQG Web master :
Mark Allen :
Very briefly, this being more a record information that may be used by you when necessary, just some names of IAQG members and relevant .
You were given in the General Assembly booklet with more information since you should have the IAQG roster, as well for all IAQG attendance.
Kyoto General Assembly
March 2002

12. Consultation with customers
The IAQG is keen to consult with all customers to:
ensure the global nature of improvements
to maximise the benefits to all
to ensure all customer issues are considered and dealt with in an agreed manner
to offer involvement and / or ongoing consultation
Kyoto General Assembly
March 2002

13. Possibilities for improvement
We need your feed back
technical issues
IAQG achievements / deliverables
Potential new IAQG activities
Use of other communication network / channel proposal
General information content
Elements of a key communication
Measurement of a good communication
Now, in order to progress and match your need we will need for this first General Assembly some feedback, during the conclusion or later by to the previous slides focal point.
Technical feedback when you will face the implementation phase of our standards
Kyoto General Assembly
March 2002

14. Possibilities for improvement
Our expectations :
to communicate often / as necessary
to be accountable
to co-operate on initiatives that make our business easier, faster AND safer.
Like a lot of thing a good compromise is always better,
we should keep you inform about progress, trends and achievements
Of course we are accountable for all IAQG deliveries
and the key issue is :
make IAQG world wild recognised.
Kyoto General Assembly
March 2002

15. The IAQG next events IAQG General Assembly planning
Dallas (US), 25 September 2002 (back to back with the Conference on Quality in Commercial Aviation - CQCA)
Edinburgh (Scotland), April 10, 2003.
Kyoto General Assembly
March 2002

16. Thank you for your attention, if there is any question
Gretchen or myself will be please to answer, now , during the closing session or later.
Kyoto General Assembly
March 2002