1. What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE

2. Chris Connolly Warranty and Maintenance Support Comprehensive Manufacturers Warranty Spare Parts Inventory Tools and Resources Knowledgeable Support Staff

3. Warranty and Maintenance Support Comprehensive Manufacturers Vehicle Warranty Bicycle Frame (1 year, 5 years, lifetime, etc.) Propulsion System (Motor and related components) Battery (proper maintenance and care a MUST) Bicycle Components (Brakes, derailleurs, stem, handlebar, etc.) Is manufacturer properly accredited, insured, and following all CPSC and EPA guidelines?

4. Warranty and Maintenance Support Spare Parts Inventory Lead times and availability Important to keep manufacturer-specific parts on hand, as well as bicycle related parts (QBP, J&B, SBS, etc.) Batteries Motors, controllers, and propulsion system-related

5. Warranty and Maintenance Support Tools and Resources Online Portals Service Manuals Training and Service Videos RMA and Replacement Policies

6. Warranty and Maintenance Support Knowledgeable Support Staff Coverage and Availability Training Resources (onsite, webinar, etc.) Is your supplier a true manufacturer, or simply an e-bike importer?

7. Questions?

9. THANK YOU!