1. Rooms Division Management (THM 243)
Course Syllabus
Rooms Division Management (THM 243)

2. Course Description

3. The overall objective of the course is to provide an understanding of the essentials of Rooms Division Management. The course is therefore intended to examine the two basic management functions of Rooms Division: Front Office and Housekeeping operations. Moreover, the course aims at helping students acquire not only the basic skills necessary for the operations, but also for management analysis. In this sense, students will be introduced to the concepts and techniques of room sales forecasting, revenue budgeting, room sales analysis, cost and profit issues, break-even analysis, and room pricing…

4. Pre-requisites
Basic mathematical skills and knowledge of marketing concepts and techniques such as segmentation, sales and promotion, and pricing.
Knowledge of personnel management such as recruitment, training, motivation, and staff/employee management.
In-depth discussion of the human resource function or the details of recruitment and training of housekeeping staff, purchasing issues of materials, basics of facilities management, and the details of sanitation and hygiene (only fundamentals will be covered).

5. Textbook
1. Kasavana Michael L. & Richard M. Brooks, Managing Front Office Operations, Ninth Edition, AHLA, Michigan [2013]  Required
2. Kappa M., Nitscke A., & Scharppert, Managing Housekeeping Operations, AHLA [1998]  Recommended
3. Instructor’s Web Page:
bilkent.edu.tr/~chafra

6. Grading In-Class Attendance: 5 % In-Class Participation: 5 %
Assignments: %
Midterm Exam: 30 %
Final Exam: %

7. Catalog System
11/24/201811/24/2018

8. Things to Remember!
All Students should have an undergraduate address!
Maximum 25% Absenteeism!
Students are required to bring a Calculator with them at all sessions of the course especially right after the Midterm Examination
Come Prepared for Chapters that will be taught!
Late Homework and/or Assignment  0
FZ requirement : Missing more than 12 Hours and / or totalling less than before Final Exam!

9. Course Breakdown

10. Weeks 1 through 7 Week 01: Rooms Division Department
Week 02: Guest Cycle
Week 03: Reservation
Week 04: Registration
Week 05: Check-out & Settlement + Front Office Accounting
Week 06: Relationship between Front Office & Housekeeping Departments
Week 07: Revision

11. Midterm Examination

12. Weeks 9 through 14 Week 09: Pricing I Week 10: Pricing II
Week 11: Forecasting
Week 12: Rooms Division Department Operational Issues
Week 13: Budgeting
Week 14: Overall Revision

13. Final Exam
Semester Holiday