1. Barriers to Effective Communication
What are they?
What to do?
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2. Inappropriate abstraction
Too High
Too Low
Choose the appropriate level
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3. Inference-Observation Confusion
How does the process work?
Person makes inference
Fails to recognize it
Acts certain
Correctives?
Detect inference (Source, Scope, Time)
Calculate Risk
Get more date
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4. Bypassing
Def. - Miscomm. Pattern which occurs when the sender & receiver miss each other with their meanings.
Same words - Different meanings
Different words - Same thing
Problems
Apparent agreement
Apparent disagreement
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5. Bypassing cont. False assumptions Correctives Words have mono-usage
Words are the creators of meaning
Correctives
Be person-minded not word-minded
Paraphrase
PTA & POA
Understand context
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6. Stereotypes & labels Printing term Become sensitive to differences
Focus on uniqueness
Index
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7. False polarization Confusion between contradictories and contaries
Consequences
Deluding Ourselves
Deluding Others
Correctives
Detect contrary
Use how-much index
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8. Links in the comm. chain Meaning is obscured Correctives Highlight
Delete
Assimilate
Correctives
Go to the source
Delay formation of conclusions
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