1. Are Users Really Engaged?
Kim Lilianne Hendi, PhD
kimhendi.com

2. 1990s-early 2000s
Largely, investment and programs focused on telecom, wires, cables, hardware.
Users: limited consultation and involvement
September 2016
C Kim Hendi

3. Canada’s programs early 2000
Smart Communities
Computers for Schools
SchoolNet
September 2016
C Kim Hendi

4. Lessons learned early 2000s
Think Big - Start Small
Vision from the top: Integrated National Strategy
Public-Private-Civil partnerships: shared vision and new roles
September 2016
C Kim Hendi

5. Lessons learned (cont’d)
Invest in organizational change: strengthen role of individuals
Support early adopters and innovators as role models to mentor others.
September 2016
C Kim Hendi

6. 2016: Messy World !
New domestic and global challenges, but less money.
More technology available to governments and users, but less understanding and use of ICTs to full potential.
Digital Divide!
September 2016
C Kim Hendi

7. Are Users engaged? Does it matter?
User engagement directly linked to USER’s understanding, knowledge and USE of ICTs.
Key to sustainability of digital/green cities, which run on ICTs!
September 2016
C Kim Hendi

8. Are we promoting digital citizens?
Current education system focuses on ICTs as “external” to curricula: focus is on tools (Word, CAD, Excel).
September 2016
C Kim Hendi

9. Opportunity to promote culture of innovation + digital thinkers
Focus on people centered policies and programs.
Incorporate design thinking + ICTs in the educatinal curricula.
September 2016
C Kim Hendi

10. Opportunity to address the digital divide and SDGs
The human centered design thinking model promotes holistic solutions and innovation.
Incorporating ICTs as tranversal element promotes use and application of ICTs and addressing the digital divide.
September 2016
© Kim Hendi

11. Kim Lilianne Hendi, PhD kimhendi.com
Thank you !
Kim Lilianne Hendi, PhD
kimhendi.com