1. Are Users Really Engaged? Kim Lilianne Hendi, PhD kimhendi.com

2. 1990s-early 2000s Largely, investment and programs focused on telecom, wires, cables, hardware. Users: limited consultation and involvement September 20162C Kim Hendi

3. Canada’s programs early 2000 Smart Communities Computers for Schools SchoolNet September 20163C Kim Hendi

4. Lessons learned early 2000s Think Big - Start Small Vision from the top: Integrated National Strategy Public-Private-Civil partnerships: shared vision and new roles September 20164C Kim Hendi

5. Lessons learned (cont’d) Invest in organizational change: strengthen role of individuals Support early adopters and innovators as role models to mentor others. September 20165C Kim Hendi

6. 2016: Messy World ! New domestic and global challenges, but less money. More technology available to governments and users, but less understanding and use of ICTs to full potential. Digital Divide! September 20166C Kim Hendi

7. Are Users engaged? Does it matter? User engagement directly linked to USER’s understanding, knowledge and USE of ICTs. Key to sustainability of digital/green cities, which run on ICTs! September 20167C Kim Hendi

8. Are we promoting digital citizens? Current education system focuses on ICTs as “external” to curricula: focus is on tools (Word, CAD, Excel). September 20168C Kim Hendi

9. Opportunity to promote culture of innovation + digital thinkers Focus on people centered policies and programs. Incorporate design thinking + ICTs in the educatinal curricula. September 20169C Kim Hendi

10. Opportunity to address the digital divide and SDGs The human centered design thinking model promotes holistic solutions and innovation. Incorporating ICTs as tranversal element promotes use and application of ICTs and addressing the digital divide. September 201610© Kim Hendi

11. Thank you ! Kim Lilianne Hendi, PhD kimhendi.com