1. Leadership and Management

2. Leadership defined…
“Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way.”

3. Leadership Traits Bearing Integrity Courage Judgment Decisiveness
Dependability
Endurance
Enthusiasm
Initiative
Integrity
Judgment
Justice
Knowledge
Loyalty
Tact
Unselfishness

4. Identifiable practices common to leaders
Challenge the process
Inspire a shared vision
Enable others to act
Model the way
Encourage the heart

5. Transactional Leadership
Leader is able to gain results through rewards, desired behaviors and/or incentives
Work in exchange for a desired reward

6. Transformational Leadership
Eliciting performance above normal expectations
Three important factors:
Charisma
Individual consideration
Intellectual stimulation

7. Demands on the Hospitality Manager
Owners
Corporate office
Guests
Employees
Regulatory agencies
Competitors

8. Common traits High ego strength Strategic thinking ability
Orientation towards the future
Belief in principles of human behavior
Strong connections
Politically astute
Know how to use power

9. Questions leaders ask “What needs to be done?”
“What can and should I do to make a difference?”
“What are the organization’s missions and goals?”
Do I pass the “mirror test”?

10. Active Leaders…
Reposition products and services to build a competitive advantage
Recruit talented people to execute the new strategies
Establish organizational resources that tightly focus on new strategies

11. Leadership approaches
Be decisive
Follow through
Select the best
Empower employees
Enhance career development

12. Management defined…
“The process of coordinating work activities so that they are completed efficiently and effectively with and through other people.”

13. Key Management Functions…
Forecasting
Planning
Organizing
Decision Making
Communicating
Motivating
Controlling

14. Efficiency
Effectiveness
Results

15. Three levels of Management
Top Managers
Middle Managers
Front-line Managers

16. Managerial Skills
Conceptual
Human
Technical

17. Managerial Roles
Figurehead
Leader
Spokesperson
Negotiator

18. Leadership v Management
Manager
Leader
Administers
Innovates
Is a copy
Is an original
Maintains
Develops
Focuses on systems and structure
Focuses on people
Relies on control
Inspires the truth
Has a short-range view
Has a long-range perspective
Asks how and when
Asks what and why
Has an eye on the bottom line
Has an eye on the horizon
initiates
Originates
Accepts the status quo
Challenges the status quo
Does things right
Does the right thing

19. Ethics in the Hospitality Industry
Set of moral principles and values used to determine right and wrong.
Ethical fundamentalism
Golden Rule
Hall’s Code of Ethics

20. Key questions for ethical decision-making
Is it legal?
Is it balanced?
How will it make me feel about myself?

21. Trends in Leadership and Management
Diversity in associates
Lack of basic job skills
Increased need for training
Need to promote from within
Managing sales revenue all the way to the bottom line
Independent business units
Outsourcing
Increase in part-time workers
Technological advances
Social and environmental issues