1. Correct Addressing Business Letter Services

2. Introduction Correctly addressing articles allows Australia Posts mail sorting equipment to sort mail accurately and quickly and lets the postie know where to deliver it. In this module This module explains the importance of Correct Addressing and provides a detailed review of Australia Posts requirements for correctly addressing each of the Bulk Mail services. Learning outcomes By completing this module, you will be able to: list the background and benefits of Correct Addressing identify Australia Posts Correct Addressing standards and conditions for each Business Letter service locate current information about Correct Addressing

3. Correct addressing at a glance What is a Correct Address The address on every mail article is a direction to Australia Post. It directs the article through the mail delivery process, from street post box or Mail Centre to peoples letter boxes. It should be complete, concise, and clearly written or printed so that Australia Post can process and deliver the article accurately and speedily. Correct addressing conditions ensure Australia Post delivery systems can recognise and interpret the delivery address.

4. Correct addressing at a glance Components of a correct address The address on any postal article must be left justified and contain the following components: name of addressee Attention of: or other reference details street address: house or box number, street name and type or Locked Bag number locality name or the name of the office of delivery State or Territory abbreviation postcode Punctuation must be avoided in the last line of the address, including full stops and commas. No part of the address should be underlined. Specific standards relate to each line of the address. These standards are covered on the following pages. Australia Post Attention of: Mr A. Sample 321 Exhibition Street MELBOURNE VIC 3000

5. Advanced: Correct addressing Correct addressing standards Introduction The advanced letter sorting equipment used by Australia Post can read not only the place name, State, postcode (essentially the last line of the address) - it is able to read the full address information. This enables letters to be sorted to a finer level. The following 10 address presentation standards outline the correct format Building/Property name Building/Complex Sub Unit Floor/Level House/Property Number Lot/Section Number Street Name and Type Postal Delivery Type Placename/Suburb/Locality State/Territory Postcode Each standard is covered in more detail on the following pages.

6. Advanced: Correct addressing Correct addressing standards Introduction All abbreviations used by Australia Post are based on Australian Standards AS4590-1999. The Address Presentation Standards does not contain a complete list of abbreviations, only those commonly used. Whilst these standards have been specifically developed for the machine addressing of Small letters, it is recommended they be used for all categories of mail, including hand addressed mail articles.

7. Advanced: Correct addressing Correct addressing standards 1. Building/Property name The full name used to identify the physical building or property. Usually this information is not abbreviated, and should include any reference to a wing or other components of a building complex, if applicable. The building/property name is considered an optional element of an address, however in certain circumstances may be considered an essential requirement, if other elements are missing, for example a thoroughfare number or thoroughfare name. Examples NORTH WING TREASURY BUILDING Travel World House Medical Suites Louis Pasteur Complex BRINDABELLA MR C.R. MACDONALD AO Mr C.R. MacDonald AO MANAGER Manager ORBIT TRAVEL CO Orbit Travel Co TRAVEL WORLD HOUSE Travel World House Note: These addresses are incomplete. They are only examples of the construction of an address using Building/Property Name. Complete addressing is covered later.

8. Advanced: Correct addressing Correct Addressing standards 2. Building/Complex SubUnit If applicable, specifying the type of a separately identifiable portion within a building complex or marina with its associated number or identifier to clearly distinguish it from another, is an essential element of an address. Abbreviations can be used, however they are not essential. If abbreviations are used they should be structured in accordance with the table below.

9. Advanced: Correct addressing Correct addressing standards 3. Floor/Level If applicable, descriptors used to identify the floor or level of a multi-storey building or complex are considered an essential element of an address. The Floor/Level is positioned as the first item, located on the same line as the House/Property Number and Street Name. However, it can be placed on a separate address line, above the line containing the House/Property Number and Street Name, if necessary. Abbreviations can be used, however they are not essential. If abbreviations are used they should be structured in accordance with the table below.

10. Advanced: Correct addressing Correct addressing standards 4. House/Property number To record the numeric or numeric/alpha reference number of a house or property (also referred to as a street number) is an essential element of an address. The House/Property Number is positioned before the Street Name and Type, located in the same line containing the Street Name. Generally, only one house/property number is used. However, if the house/property number includes a number range, the range of applicable numbers should be included, separated by a hyphen (-), with no spaces between numerals, i.e. 17-19. Ideally, the alpha characters should be printed in upper case, with no spaces between numerals, for example 11B. Examples 11B Waterman Ave 101-105 WENTWORTH RD 17 Jones St MR C.R. MACDONALD AO Mr C.R. MacDonald AO MANAGER Manager ORBIT TRAVEL CO Orbit Travel Co TRAVEL WORLD HOUSE Travel World House SUITE 3 Suite 3 LEVEL 7 17 JONES ST Level 7 17 Jones St

11. Advanced: Correct addressing Correct addressing standards 5. Lot/Section number The Lot/Section reference is allocated to a property, recorded by the appropriate Government Department, during the sub-division of a particular parcel of land. Lot or Section numbers should only be used prior to the formal allocation of street numbers by the appropriate Government Department. If formal street numbers have not been allocated this becomes an essential element of an address. The Lot/Section Number is positioned before the Street Name and Type, located in the same line containing the Street Name. Ideally to be printed in upper case, however upper case for the first character and lower case for subsequent characters is acceptable. Examples LOT 17 JONES ST Lot 16 Godfrey Ave

12. Advanced: Correct addressing Correct addressing standards 6. Street name and type The full street name used to identify the street location of the property, together with the thoroughfare type. Only one street name should be used. This is an essential element of an address. The street name and type is located on the second last line of the address, together with the street number (or if applicable floor/level, building sub-unit). The thoroughfare type should be abbreviated in accordance with Australian Standard AS4590-1999, however they can be spelt in full. The following is a list of commonly used thoroughfares types, together with appropriate abbreviations.

13. Advanced: Correct addressing Correct addressing standards 7. Postal delivery type If this element is applicable, identification of a specific postal address and the service number, is an essential component of an address. It is located on the second last line of an address. It is recommended that the Postal Delivery Type be abbreviated as per the table below.

14. Advanced: Correct addressing Correct addressing standards 8. Placename/Suburb/Locality The full name of the placename or Post Office of delivery containing the specific address, which may include a Delivery Centre (DC) or a Business Centre (BC), is considered an essential element of an address. The placename is the first item located in the last line of the address, together with the State abbreviation and postcode. This information must be printed in upper case, with no punctuation. Generally, the placename is not abbreviated, however certain elements of the placename may be abbreviated based on common acceptance, i.e. MT for Mount and ST for Saint. Examples or MR C.R. MACDONALD AO Mr C.R. MacDonald AOMR C.R. MACDONALD AO Mr C.R. MacDonald AO MANAGER Manager ORBIT TRAVEL CO Orbit Travel Co TRAVEL WORLD HOUSE Travel World HousePO BOX 87 PO Box 87 SUITE 3 Suite 3 NORTH SYDNEY NORTH SYDNEY LEVEL 7 17 JONES ST Level 7 17 Jones St NORTH SYDNEY

15. Advanced: Correct addressing Correct addressing standards 9. State/Territory The defined State or Territory in Australia (in abbreviated format) that the specific placename/address is located is considered an essential element of an address. The State or Territory abbreviation is located in the last line of the address, one or two spaces after the Suburb/Place/Locality. Two spaces are preferred. It must be printed in upper case, with no punctuation. The State or Territory must always appear in an approved abbreviated form, as indicated below.

16. Advanced: Correct addressing Correct addressing standards 10. Postcode A four digit numeric descriptor for a postal delivery area, aligned with placename, suburb or locality and in some circumstances a unique Postal Delivery Type is considered an essential element of an address. The postcode is located in the last line of the address, one or two spaces after the State or Territory abbreviation, with no punctuation. Two spaces are preferred. The postcode must be the last item in a domestic address. Its format must be all numeric, with leading zeros displayed, and it must be printed in upper case, with no punctuation. Examples NORTH SYDNEY NSW 2060 DARWIN NT 0800

17. Advanced: Correct addressing Correct addressing conditions Why is correct addressing important? For bulk mail services, Australia Post offers lower postage rates to customers who prepare and lodge articles in accordance with bulk mail conditions. One of these conditions is to correctly format the delivery address of each article to ensure that the addresses are compatible with Australia Posts specialised processing streams. To enable the letter sorting equipment to perform at high levels of efficiency, all lines of the address should be formatted correctly and in a consistent manner. The established standards for each service outline the correct format for addresses to be presented on letters, and the way in which address information is placed on articles.

18. Advanced: Correct addressing Correct addressing conditions Why is correct addressing important? Australia Post uses advanced letter sorting equipment within processing streams which incorporate: Optical Character Readers (OCR). These machines read the placename, State, postcode and other keywords from machine-addressed letters. Multi-line Optical Character Readers (MLOCR). These machines read full address information, which enables letters to be sorted to a finer level.

19. Advanced: Correct addressing Correct addressing conditions When is correct addressing mandatory? Correct Addressing is a condition of acceptance for: Charity Mail Clean Mail Impact Mail Acquisition Mail PreSort Letters Print Post Reply Paid Specific requirements for each service are covered on the following pages. The address structure on Reply Paid responses is different to the others, so it is covered separately later in this module.

20. Advanced: Correct addressing Correct addressing conditions Delivery address Acquisition Mail, PreSort Letters and Charity Mail The delivery address is a mandatory inscription and therefore correct addressing conditions apply, including barcode placement. The numbers below explain the correct addressing conditions which apply to PreSort Letters delivery addresses. 1 2 3 4 5 shadowing Address lines (excluding barcode placement) should be left justified. Any font can be used for the address as long as it is clearly readable, preferably in 12 point size and it is strongly recommended that print characters do not overlap. Whilst attributes such as italics, bolding, shadowing or underlining are permitted, their use should be avoided. Second last line must contain the delivery address information. Bottom line must contain the locality and postcode. It is recommended that the State abbreviation is printed on the same line after the locality and that CAPITALS are used. Customers can access PreSort prices if the State abbreviation is not present or on the same line as the locality and postcode. Additional address information such as a business or persons name, must be placed above the last two lines of the address (not below, alongside or within these lines). If using window panel envelopes, the entire address block must be clearly visible through the window panel when presented for lodgement. Address labels may be used but should be straight and firmly affixed.

21. Advanced: Correct addressing 1 2 3 4 5 Correct addressing conditions Delivery address Clean Mail The delivery address is a mandatory inscription and therefore correct addressing conditions apply. The numbers below explain the correct addressing conditions which apply to Clean Mail delivery addresses Address lines should be left justified. Fixed pitched fonts are recommended (such as Courier 12 point, 10 pitch). If proportional fonts are used, it is preferred they be structured in 12 point, ideally Helvetica 12 point. Print characters must not touch or overlap. Artistic or script fonts are not permitted. Print characters must be between 1.8mm and 7.0mm high, and between 0.3mm and 7.0mm wide. The ideal height is between 2.0mm and 4.0mm (upper case characters of nominal 10 point and 12 point type generally fall within this range). Line spacing should be between 1.0mm and 2.5mm. Red, orange and yellow inks must not be used. Dark inks such as black are preferred. shadowing, Attributes such as italics, bolding, shadowing, or underlining are not permitted. The address must be parallel to the long side of the envelope. Second last line must contain the number and name of the street or thoroughfare or PO Box or Bag number. Bottom line must contain in the following order: the locality, State abbreviation and finally the postcode. This line is to be printed in CAPITALS with no punctuation and no underlining. Leave 1 or 2 spaces between the locality, the State or territory abbreviation and the postcode. Additional address information such as a business or persons name, must be placed above the last two lines of the address (not below, alongside or within these lines). If using window panel envelopes, the entire address block must be clearly visible through the window panel when presented for lodgement. Font Colour - Red, orange and yellow inks must not be used. Dark inks such as black which clearly contrast against the background are preferred. Address labels may be used but should be straight and firmly affixed.

22. Advanced: Correct addressing Correct addressing conditions Delivery Address Print Post Print Post items do not need to be barcoded, however customers can avoid correct addressing conditions for articles under Residue and CBD Sort Divisions if they apply barcodes. Correct addressing is important for efficient delivery of Print Post articles. A surcharge applies to Residue articles and articles sorted to CBD Sort Divisions which do not meet the following correct addressing conditions. The numbers below explain the correct addressing conditions which apply to Print Post delivery addresses. 1 2 4 3 Address lines should be left justified. Fixed pitched fonts are recommended (such as Courier 12 point, 10 pitch). If proportional fonts are used, it is preferred they be structured in 12 point, ideally Helvetica 12 point. Print characters must not touch or overlap. Artistic or script fonts are not permitted. Attributes such as italics, bolding, shadowing, shadowing, or underlining are not permitted. The address must be parallel to the long side of the envelope. Second Last Line – This must contain the delivery address information. Red, orange and yellow inks must not be used. Dark inks such as black which clearly contrast against the background are preferred. Bottom Line – This must contain, in the following order, the place name, state or territory abbreviation and finally the postcode. This line is to be printed in CAPITALS with no punctuation, and no underlining. Leave 1 or 2 spaces only between place name, state or territory abbreviation and the Postcode. Additional address information such as a business or persons name, must be placed above the last two lines of the address (not below, alongside or within these lines).

23. Advanced: Correct addressing Correct addressing conditions Delivery address Impact Mail The delivery address is a mandatory inscription and therefore correct addressing conditions apply. The numbers below explain the correct addressing conditions which apply to Impact Mail delivery addresses. 1 2 3 4 5 1. Address lines should be left justified. Any font can be used for the address as long as it is clearly readable, preferably in 12 point size. 2. Second last line must contain the delivery address information. 3. It is recommended that the place name, state abbreviation and postcode be printed on the same line and that CAPITALS are used. This information should be on the bottom line. 4. Additional address information such as a business or persons name, must be placed above the last two lines of the address (not below, alongside or within these lines). If using window panel envelopes, the entire address block must be clearly visible through the window panel when presented for lodgement. Most coloured inks, except yellow, orange and red can be used. Red is reserved for Postage Meter impressions. Dark colours such as black, dark blue, and dark green are best. Address labels may be used but should be straight and firmly affixed.

24. Advanced: Correct addressing Correct Addressing Conditions Address Font Clean Mail, Print Post and Impact Mail In addition to delivery address formatting, Clean Mail, Print Post and Impact Mail articles need to comply with the following address font requirements: Fixed-pitch fonts are recommended. If proportional fonts are used, they should be a minimum of 12 point in size. Individual characters must not touch or overlap. Artistic or script fonts must not be used. Print characters must be between 1.8mm and 7.0 mm high and between 0.3mm and 7mm wide. The ideal height is between 2.0 and 4.0mm (upper case characters of nominal 10 point and 12 point type will generally fall within this range). Line spacing should be between 1.0mm and 2.5mm. Attributes such as italics, bolding, shadowing or underlining must not be used. Fixed pitch (or non-proportional) fonts In fixed-pitch fonts; every character has the same width. Courier is a fixed pitch font. Proportional fonts In proportional fonts; different characters have different widths. Times New Roman is a proportional font. Artistic of Script fonts Cursive, fancy style fonts such as Brush Script and Marigold.

25. Advanced: Correct addressing Correct addressing conditions Address zones: Acquisition Mail and PreSort Letters - Small and Small Plus and Charity Mail The Zones on the letter, as indicated below, must be observed at all times. The complete barcode and address must be positioned: at least 20mm down from the top edge of the piece of mail; no more than 100mm up from the bottom edge of the piece of mail; no closer than 15mm from the bottom edge of the piece of mail; and, no closer than 15mm from either side of the piece of mail. Note: the Acquisition Mail job ID number must be printed in the delivery address zone, aligned to the left, above the barcode or above the return address in the top left hand corner. Note: the Charity Mail number must be printed in the delivery address zone, aligned to the left, above the barcode or above the return address in the top left hand corner.

26. Advanced: Correct addressing Correct addressing conditions Address zones: PreSort Letters - Medium and Large letters (landscape) The preferred Zones for Medium letters and Large letters (Landscape) are indicated in the diagram. The preferred location for the Postage Paid Imprint is in the Postage Zone at the top right corner of the article.

27. Advanced: Correct addressing Correct addressing conditions Address zones: PreSort Letters - Medium and Large letters (portrait) The preferred Zones for Medium letters and Large letters (Portrait) are indicated in the diagram. No part of the barcode can appear in the Postage Zone. The barcode can be oriented to either portrait or landscape. It is recommended that the address and barcode are oriented in the same direction. When using window panel envelopes, it is recommended that the barcode is positioned below the address.

28. Advanced: Correct addressing Correct addressing conditions Article layout: Clean Mail – Small and Small Plus Clean Mail articles are comprised of three printing zones plus Clear Zones on the front and rear: Clear Zones Postage Zone Delivery Address Zone Creative design/advertising zone

29. Advanced: Correct addressing Correct addressing conditions Article layout: Clean Mail - Clear Zones No printing is allowed in Clear Zones as they are reserved for processing by Australia Post. The following Clear Zone areas are mandatory for Clean Mail articles: Left & top Right & below Front bottom edge Back bottom edge At least 10mm clear from the left side & top of address block The whole of the area below and to the right of the address block At least 15mm clear from the front bottom edge of the envelope At least 20mm from back bottom edge - extending for 125mm from the left edge

30. Advanced: Correct addressing Correct addressing conditions Article layout: Clean Mail – Creative Design/Advertising zone Creative design/advertising an only be printed outside of the clear zones in the creative design/advertising zone on a Clean mail envelope. However, graphics are acceptable in clear zones as long as they are in an approved PMS colour. The colours printed above are approximations only. Refer to official ink colour charts

31. Advanced: Correct addressing Correct Addressing Conditions Article layout: Print Post - Small articles The Address Zone must be observed for Residue and CBD Sort Division to avoid incurring a surcharge. The preferred location for the Postage Paid Australia imprint is in the Postage Zone at the top right corner of the article. The complete address (and barcode if present) must be positioned: parallel with the long edge of the article at least 40mm down from the top edge of the article no closer than 15mm from the bottom edge of the article no closer than 10mm from either side of the article, and near the centre or right hand side of the address zone, and lower down than the return address

32. Advanced: Correct addressing Correct Addressing Conditions Article layout: Print Post – Large articles (landscape) The Address Zone on the article, must be observed for Residue and CBD Sort Division articles to avoid incurring a price surcharge. The preferred location for the Postage Paid Australia imprint is in the Postage Zone at the top right corner of the article. The complete address (and barcode if present) must be positioned: at least 15mm down from the top edge of the article no closer than 15mm from the bottom edge of the article no closer than 15mm from the left side of the article no closer than 60mm form the right side of the article near the centre of right hand side of the address zone, and lower down than the return address

33. Advanced: Correct addressing Correct addressing conditions Article layout: Print Post – Large articles (portrait) The Address Zone must be observed for Residue and CBD Sort Division articles to avoid incurring a price surcharge. The preferred location for the Postage Paid Australia imprint is in the Postage Zone at the top right corner of the article. The complete address (and barcode if present) must be positioned: at least 60mm down from the top edge of the article no closer than 15mm from the bottom edge of the article no closer than 15mm from the left side of the article no closer than 15mm form the right side of the article near the centre of right hand side of the address zone, and lower down than the return address

34. Advanced: Correct addressing Correct Addressing Conditions Article layout: Impact Mail Customers only need to ensure sufficient space in their Impact Mail design to clearly display the address details or affix a Return to Sender sticker.

35. Advanced: Correct addressing Correct Addressing Conditions Reply Paid Because it is a response mechanism, the address structure on Reply Paid responses is an exception, and differs in structure from other outbound articles. The following items are mandatory for Reply Paid articles: 1. Reply Paid address (including barcode), must be: centred on the article if possible at least 40mm below the top edge of the article at least 15mm above the bottom edge (which must be kept clear) with at least 15mm clear space to the left, and at least 15mm from the right edge of the article (which must be kept clear) 2. Barcode: must be at least 2mm above the first line of the reply Paid address 3. Delivery Address: must be at the top left corner of the article – or at the top centre of the article if you add your logo or other printing in the Service Zone.

36. Advanced: Correct addressing Correct Addressing Conditions Reply Paid Machine readability Mandatory requirements apply for machine readability when printing on a Reply Paid item including: the position and format of address components height and width of characters space between lines font style special effects colour Although Australia Post will supply basic Reply Paid artwork, including Reply Paid barcode and correctly formatted Reply Paid address ready for logos or branding to be added, for full details of these mandatory requirements, refer to the Reply Paid service guide, and the Australia Post website (auspost.com.au)

37. Advanced: Correct addressing Correct Addressing Conditions Reply Paid Standard article layout Reply Paid pre-printed articles comprise three printing zones plus clear zones on the front and rear. Clear zones Postage zone Delivery address zone Reply Paid address zone

38. Advanced: Correct addressing Correct Addressing Conditions Reply Paid Direct Mail/Postcards This illustration suggests how to maximise the space available on the postcard for your advertising or other printing. move the delivery address to the right edge of the delivery address zone – no closer than 50mm from the right edge of the article keep 5mm clear to the left of the delivery address the remaining space on the left side of the article may be used for the advertising or other printing. move the Reply Paid barcode and address as far to the right as possible – no closer than 10mm from the right edge of the article keep 15mm clear to the left of the Reply Paid barcode and address the clear zone of 15mm at the bottom edge of the article must be kept clear of any printing

39. Advanced: Correct addressing Correct Addressing Conditions What is the same – what are the differences? Articles for each Business Letter service are designed to follow specialised processing streams. For this reason correct addressing conditions vary between services. To qualify for bulk mail prices, customers need to pay particular attention to correctly addressing articles to conform with the requirements of the service they have elected to use. The Correct Addressing Fact Sheet provides an overview of the different correct addressing conditions, compared by service.

40. Advanced: Correct addressing Summary You have now completed this module. The key points covered were: The address on every mail article is a direction to Australia Post. The address should be complete, concise, and clear so that Australia Post can process and deliver the article accurately and speedily. Address presentation standards apply to each line of the address. The name of the addressee is a mandatory condition. The Street address, Box number or Locked Bag number is a mandatory condition. The bottom line must always contain the locality name, and usually the State or territory and the postcode. Correct Addressing is a condition of access to Business letter services discounts. Correct Addressing is a condition of acceptance for Acquisition Mail, PreSort Letters, Charity Mail, Clean Mail, Print Post, Impact Mail and Reply Paid. Correct Addressing Conditions include article layout for these services. Because it is a response mechanism, the address structure on Reply Paid responses is an exception, and differs from other outbound articles.

41. You now need to complete a short assessment to check your understanding of the information covered in this module. This assessment consists of 10 multiple-choice questions and should take you approximately 10 minutes to complete. To pass the assessment, you need to answer at least eight of these questions correctly. Attempt this assessment as many times as you need to. If you do not pass, it is recommended that you review this module again. Assessment

42. a.True b.False Assessment 1 Correct answer = A Correct Addressing conditions ensure Australia Post delivery systems can recognise and interpret the delivery address. True or false? Each article must contain a correctly written address to ensure Australia Post is able to deliver it.

43. a.Right justified b.Centred c.Left justified Assessment 2 Correct answer = C The address on any postal article must be left justified. Select the correct address alignment (justification) for any postal article…

44. a.True b.False Assessment 3 Correct answer = B The advanced letter sorting equipment used by Australia Post can read not only the placename, State, postcode (essentially the last line of the address), they are able to read full address information, which allows letters to be sorted to a finer level. True or false? Australia Post letter sorting equipment can only read the Suburb, State and Postcode.

45. a.It makes it easier to identify the chosen service b.Articles can follow their specialised processing streams c.You need to do something different to earn a different rate Assessment 4 Correct answer = B For each Business Letter Service, articles are designed to follow specialised processing streams. For this reason, and to qualify for bulk mail prices, customers need to pay particular attention to addressing.. Correct Addressing is a condition of access to Bulk Mail services prices. This is because:

46. a.PreSort Letters/Charity Mail/Acquisition Mail b.Print Post c.Reply Paid d.Unaddressed Mail e.Impact Mail Assessment 5 Correct answer = D Because it has no address, Unaddressed Mail does not require correct addressing conditions To which of the following Bulk Mail services do Correct Addressing conditions not apply?

47. a.True b.False Assessment 6 Correct answer = B The bottom line of Acquisition Mail and PreSort Letters must contain the locality and postcode. It is recommended that the State abbreviation is printed on the same line after the locality and that CAPITALS are used. Customers can access PreSort prices if the State abbreviation is not present or on the same line as the locality and postcode.. True or false? Acquisition Mail and PreSort Letters must contain the Locality, the State abbreviation and the Postcode.

48. a.True b.False Assessment 7 Correct answer = A Correct. The bottom line of Print Post articles must contain, in the following order, the place name (locality), state or territory abbreviation and finally the postcode. True or false? Print Post articles must contain the locality, the State abbreviation and the postcode.

49. a.True b.False Assessment 8 Correct answer = A For Impact Mail items it is recommended that the place name (locality), state abbreviation and postcode be printed on the same line and that CAPITALS are used. This information should be on the bottom line. True or false? Impact Mail articles must contain the locality, the State abbreviation and the postcode..

50. a.PreSort Letters/Charity Mail/Acquisition Mail b.Print Post c.Reply Paid d.Impact Mail e.Clean Mail Assessment 9 Correct answer = D Impact Mail customers only need to ensure sufficient space in their design to clearly display the address details or affix a Return to Sender sticker. Which service does not require Clear Zones adhered to in its article layout?

51. a.Clear Zones, Return Address and Postage Paid imprint b.Postage Meter imprint, Surface Mail indicator and Print Post number c.Reply Paid address, Barcode and Delivery address Assessment 10 Correct answer = C Because it is a response mechanism, the address structure on Reply Paid responses is an exception, and differs in structure from outbound articles and has mandatory requirements for the Reply Paid address, the Barcode and the Delivery address. Because it is a response mechanism, the address structure on Reply Paid responses is an exception, and differs in structure from outbound articles and has mandatory requirements for: