2. Defining and Planning for Spatial Interface Layer Replication
John Ferraro, ENP Christopher Carver, ENP

3. Who has been in the role of supervisor or director or has dreams of obtaining that rank at some point in their career?

4. Or who has been in those positions already and faced a crisis, problem, or issue where you just did not know where to turn or what to do?

5. The great thing is that if you are in the 9-1-1 world– there is no reason to feel this way.
You are NOT alone.
This presentation is all about sharing just how NENA helps to ensure you are never alone if you are in the community. No matter what the issue, no matter what your role may be.

6. Who are we?
John Ferraro, ENP Christopher Carver, ENP

7. Our story…

8. So what exactly does NENA have to offer the 9-1-1 professional
So what exactly does NENA have to offer the professional? Allow us to share some of the specific ways that NENA benefits the community, Vendors; Agencies and professionals.

9. Scholarships may be available from your local chapter or NENA
NENA Events
NENA Annual Conference & Expo
NENA Standards and Best Practices Conference
NENA Critical Issues Forum
9-1-1 Goes to Washington
NENA Industry Collaboration Event
State Chapter Conferences
Scholarships may be available from your local chapter or NENA

10. Standards and Information Documents
One of the most important roles that NENA has is to provide the standards that guide how centers and providers should operate. A complete list of these standards is located on the NENA website.

11. Information The NENA Website The Call Public Safety SmartBrief
NENA on Facebook
NENA on Twitter

12. Networking PSAP Virtual Leadership Forum The NENA Mentoring Center
NENA Telecommunicator Caucus
Your Local Chapter

13. Training and Education
NENA Webinars
NENA In-Person Courses
NENA On-Line Courses
NENA Education Summits
Center Manager Certificate Program

14. The ENP Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field. ENPs demonstrate a mastery of the comprehensive knowledge base required for emergency number program management. ENPs help to raise industry standards and increase the respect and prestige of those involved in By becoming an ENP you will confirm your commitment to the profession by showing yourself to be a leader in public safety and pledging yourself to stay aware of current issues and developments in the field.

15. The NENA Career Center
The NENA career center is perfect for anyone looking for a job or to hire someone for a related position. It can be found on the NENA website.

16. Discount Programs
NENA Partners with many companies, such as Delta Airlines and AVIS Rental Car to offer discounts for NENA members.

17. The NENA PSAP Registry
The NENA PSAP Registry is a very valuable tool that assists PSAPs in processing out of service area calls for service. Registration information is on the website and it is a free tool for PSAPs to use. All you need is a user ID.

18. Pipeline and NORAD Info
NENA supports the documents that guide how PSAPs should handle Pipeline Emergencies and Emergencies involving airborne aircraft. Both of these documents can be found on our website.

19. But the most important part:
IS YOU! NENA is a member driven association. We are only as good as our members want us to be. There is no way we could do all the things we do without active, passionate, and dedicated members. Is that you?

20. Questions and Answers…
What would YOU like to know?