1. The Production Process
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Achieving Quality Through Continual Improvement
Claude W. Burrill / Johannes Ledolter
Published by John Wiley & Sons, Inc., 1999
Prepared by Dr. Tomi Wahlström,
University of Southern Colorado
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2. The Production Process
Paradigm of work
Specify, design, create, examine
Terminology:
Transformation Process: Machines, equipment, policies, and procedures
Control Process: Guide workers and monitor their accomplishments
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3. Status of Production Process
Problems with the work process itself:
The process was not designed, it just grew
The process is not documented
Quality records are not kept
Process responsibility is not always clear
Problems in the operation of the process
Documented process is not followed
Operators of the process are not trained
Process is adjusted for convenience, not effectiveness
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4. Status continues Problems in the management of process:
Management does not have a process focus
Processes are not measured
Processes are nor reviewed
Processes are not improved
Quality is not a paramount concern
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5. The PDCA Cycle
The Shewhart (Deming) wheel
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6. PDCA Plan: plan for change and actions
Do: Carry out the actions that have been planned
Check: observe the effects of the change
Act: observe the results
Plan corresponds to design, do to create, check to examine, and act to specify
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7. Production Steps
Specify: translate customer wants into customer requirements
Design: translate customer requirements into product requirements
Create: creating the product to product requirements
Examine: validating that the created product meets customer requirements
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8. Questions?
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9. Copyright© 1999 John Wiley & Sons Inc. All rights reserved.
Reproduction or translation of this work beyond that permitted in section 117 of the United States Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the permission department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein.
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