1. Dunham-Bush-USA
David Hogan
President-Sales DB Americas 1

2. OUR CUSTOMERS REP/DISTRIBUTOR NETWORK 60 REP FIRMS IN NORTH AMERICA
DISTRIBUTORS IN MOST LATIN AMERICAN AND CARIBBEAN COUNTRIES
DUNHAM BUSH DOES NOT SELL DIRECT ONLY VIA REP/DISTRIBUTOR NETWORK
ALL REPS AND DISTRIBUTOR COMPANIES CAN BE FOUND AT
WHEN WE RECEIVE TELEPHONE OR INQUIRIES THE PERSON IS ASKED WHAT CITY/STATE, IF THE REQUEST IS FOR PARTS OR NEW EQUIPMENT.
IF THE INQUIRY IS FOR PARTS THE PERSON IS INSTRUCTED TO SEND AN WITH PROJECT NAME, LOCATION, PART MODEL, SERIAL NUMBERS AND A DESCRIPTION AND TO ONE OF OUR PARTS SPECIALIST WILL REVIEW, QUOTE AND SEND THIS INFORMATION TO THE REP/DISTRIBUTOR IN THE TERRITORY WITH THE CONTACT INFORMATION FOR THE CUSTOMER.
WE TAKE THIS PROACTIVE APROACH TO BETTER SERVE THE FINAL CUSTOMER. PARTS QUOTES CAN BE DIFFICULT FOR REP/DISTRIBUTOR FIRMS. WE HAVE BEEN MANUFACTURING FOR MANY YEARS, THOUSANDS OF INSTALLATIONS AND THE PARTS ARE TOO NUMEROUS TO PUBLISH A LIST PRICE SHEET.

3. OUR CUSTOMERS CONTINUED
THIS SAVES TIME FOR EVERY ONE. IF THE CUSTOMER CALLS YOUR COMPANY, YOU HAVE TO CALL US, WE DO THE RESEARCH, GET BACK TO YOU AND THEN YOU GET BACK TO YOUR CUSTOMER-THAT IS VERY FRUSTRATED AT THIS POINT.
WE DO OUR BEST TO GET BACK SAME DAY. SOMETIMES IT TAKES MUCH LONGER AS WE HAVE A LOT OF EQUIPMENT OPERATING MORE THAN 25 YEARS AND SOME PARTS ARE NO LONGER AVAILABLE FROM ORIGINAL VENDOR. WE DO THE RESEARCH TO COME UP WITH A SUITABLE REPLACEMENT (HOPEFULLY).
FOR NEW EQUIPMENT INQUIRIES WE REFER DIRECTLY TO THE REP/DISTRIBUTOR. THERE ARE TIMES WHEN WE RECEIVE A REQUEST VIA FOR NEW EQUIPMENT. WE MAKE THE SELECTION, QUOTATION AND SEND TO YOU WITH CUSTOMER CONTACT INFORMATION. ONCE AGAIN, FASTER SERVICE-BETTER CUSTOMER SERVICE.
ALL REPS HAVE AN ASSIGNED TERRITORY. YOU ARE NOT COMMISSIONED REPS SO WE DO NOT HAVE ANY WAY TO CONTROL COMMISION SPLITS. IF YOU ARE SPECIFYING OR VICE VERSA PLEASE CONTACT THE REP THAT THE EQUIPMENT WILL BE SHIPPED TO FOR AN AGEEEMENT THAT IS SASTIFACTORY TO ALL PARTIES.

4. REQUEST FOR QUOTATIONS
EVERY REP/DISTRIBUTOR FIRM HAS RECEIVED SOFTWARE USER NAME AND PASSCODES TO MAKE YOUR OWN SELECTIONS. SOME REPS PREFER TO DO THEIR OWN SELECTIONS SO YOU CAN RESPOND QUICKER TO YOUR CUSTOMERS. ALL REP FIRMS SHOULD USE THE SELECTION SOFTWARE FOR STANDARD PRODUCTS.
IT IS YOUR JOB TO SELL AND IF YOU ARE TOO BUSY WE ARE MORE THAN HAPPY TO DO IT FOR YOU. EVERY REP FIRM HAS AN ACCOUNT MANAGER AND THE REQUEST SHOULD BE SENT DIRECTLY TO THAT PERSON AND COPIED TO DAVID OR JUSTIN HOGAN. WHEN A PROJECT IS STARTED BY YOUR ACCOUNT MANANGER IT NEEDS TO BE FINISHED WITH THAT PERSON. TOO OFTEN IT STARTS WITH ONE PERSON AND THEN A FOLLOW UP WITH ANOTHER PERSON CREATING CONFUSION AND MISTAKES.
IF YOU ARE NOT SURE WHO TO SEND IT TO, SEND TO ME or AND WE WILL DISSEMINATE.
I AM THE FIRST TO ADMIT THE DB SOFTWARE IS CONFUSING AND CAN BE DIFFICULT. THIS IS A WORK IN PROGRESS AND THE NEW AHU-ASHLEY 2 PROGRAM HAS MOST OPTIONS AND A MORE PROFESSIONAL PRESENTATION. ALL PROGRAMS ARE IN PROCESS OF UPGRADES. THE SOFTWARE SHOULD BE SUFFICIENT TO DO YOUR OWN SELECTIONS FOR STANDARD PRODUCTS.
WE OFFER A LOT (ETO’S)-ENGINEERED TO ORDER THAT MUST BE HANDLED VIA OUR SALES OFFICE. SOME ARE VERY COMPLEX AND CAN TAKE UP TO 2 WEEKS FOR FINAL SELECTION AND PRICE. SEND THESE TO YOUR ACCOUNT MANAGER AND THIS PEROSN WILL KEEP YOU UPDATED ON THE PROGRESS.

5. REQUEST FOR QUOTATION
WE RECEIVE MANY REQUEST FROM OUR REPS/DISTRIBUTORS TO QUOTE, FOR EXAMPLE A 100TR CHILLER. WHEN I RECEIVE THIS TYPE OF REQUEST I DELETE IT.
ALWAYS PROVIDE PROJECT NAME AND SHIP TO CITY AND STATE. FOR CHILLERS WE NEED TO KNOW IF AIR IS AIR COOLED OR WATER COOLED, EVAPORTOR FLUIDS AND FLUID TEMPERATURE, VOLTAGE AND ANY OPTIONS REQUIRED.
DBUSA SALES OFFICE, SERVES THE WESTERN HEMISPHERE. WE DO NOT HAVE THE TIME TO READ COMPLETE SPECIFICATIONS, THIS IS YOUR JOB. WE ONLY WANT THE INFORMATION PERTAINING TO DB EQUIPMENT.
THE QUOTATION YOU RECEIVE IS WHAT WE ARE PROVIDING AND NOTHING MORE. IT IS YOUR RESPONSIBILITY TO REVIEW AND LET US KNOW IF SOMETHING NEEDS TO BE CHANGED AS IT WILL MOST LIKELY CHANGE THE FINAL PRICE.
THE PRICE IS YOUR NET PRICE. YOU ARE THE EXPERTS AND KNOW HOW TO MARK UP TO BE COMPETITIVE. CITY AND STATES ARE DIFFERENT. YOUR NET PRICE WILL GENERALLY INCLUDE FREIGHT TO JOBSITE AND START UP-BUT VERIFY, IT WILL BE NOTED ON QUOTATION. WE WILL TAKE A PURCHASE ORDER FROM YOUR CUSTOMER. WHEN ENTERED ALL WE NEED TO KNOW IS YOUR MARK UP VALUE AND YOU WILL RECEIVE YOUR FUNDS WHEN FINAL PAYMENT IS MADE.
WE SUPPLY SUBMITTALS WITH YOUR REQUEST. THIS CAN BE BEFORE TO SECURE THE PURCHASE ORDER OR WHEN PURCHASE ORDER IS RECEIVED. WE WORK AS FAST AS WE CAN TO GET THE SUBMITTAL BACK TO YOU

6. PURCHASE ORDERS/ ENTRY
WE WILL SUPPLY SUBMITTALS AT YOUR REQUEST. WE STRIVE FOR NO MORE THAN A 3 DAY TURN AROUND.
WHEN WE RECEIVE YOUR PURCHASE ORDER IT IS ENTERED INTO OUR SYSTEM SAME DAY. WHEN ORDER IS ENTERED AN ORDER ACKNOWLEDGEMENT IS SENT TO YOU. PLEASE REVIEW AND LET US KNOW IF AN ERROR WAS MADE.
DUE TO THE LOGISTICS, WE QUOTE STANDARD PRODUCTS WITH STANDARD OPTIONS, WEEKS FROM RECEIPT OF PURCHASE ORDER AND APPROVED SUBMITTAL. I REALIZE YOU ONLY SEE THE 12 WEEKS AND WE SEE THE 14 WEEKS. WE DO OUR BEST TO HIT THE 12 WEEK TARGET BUT DUE TO CIRCUMSTANCES OUT OF OUR CONTROL IT CAN GO OUT TO 14 WEEKS. IF LEAD TME IS THE ISSUE WE DO OUR BEST TO GET THE FACTORY TO IMPROVE AND MOST TIMES THEY CAN. THIS DEPENDS ON FACTORY LOADING AND INVENTORY.
FOR ETO’S –DEPENDING ON THE COMPLEXITY LEAD TIME CAN BE AS MUSH AS 24 WEEKS. THIS IS INDUSTRY STANDARD FOR THIS TYPE OF EQUIPMENT.
WE DELIVER TO JOBSITE ON FLAT BED. SOMEONE SHOULD BE THERE AND NOTE IF THEY SEE ANY PHYSICAL DAMAGE AND RECORD ON RECEIPT FORM AND PICTURES IF POSSIBLE. WE INSURE EVERYTHING BUT IF IT IS NOT NOTED THE INSURANCE COMPANY WILL NOT COVER. THE FACTORY TAKES PICTURES FROM TEST, TO CONTAINER LOADING TO CONTAINER SEALING.
LEAD TIMES WILL BE MUCH IMPROVED WHEN MANUFACTURING COMMENCES IN FLORIDA.

7. START UP AND WARRANTY
THE REQUEST FOR START UP FORM IS TO BE COMPLETED AND RECEIVED AT LEAST 2 WEEKS BEFORE THE REQUESTED START UP DATE.
START UP IS FOR DB EQUIPMENT ONLY AND THE EQUIPMENT MUST BE READY AT THE TIME THE START UP TECHNICAIN ARRIVES. IF IT IS NOT READY OR THERE IS A PROBLEM WITH THE SYSTEM, THE START UP TECHNICIAN WILL ADVISE THE CUSTOMER A RETURN TRIP IS REQUIRED AND THERE IS A CHARGE FOR THIS. FULL LOAD MUST BE AVAILABLE TO CONSIDER IT A COMPLETE START UP AND ACTIVATE WARRANTY.
NO EQUIPMENT IS STARTED UP UNTIL IT IS FULLY PAID FOR. IF SOMEONE TAKES IT UPON THEMSELVES TO START UP THE EQUIPMENT BEFORE FULL PAYMENT IS RECEIVED THERE IS NO WARRANTY. AT THE COMPLETION OF START UP, THE START UP LOGS MUST BE RECEIVED, REVIEWED AND FILED. IF THERE IS NO START DOCUMENTS IN THE FILE THERE IS NO WARRANTY
WARRANTY IS TO REPLACE OR REPAIR A COMPONENT THAT HAS FAILED DUE TO A MANUFACTURING DEFECT. IT DOES NOT INCLUDE LABOR OR ANY OTHER ASSOCIATED COST. IF LABOR WARRANTY IS REQUIRED, THIS NUMBER SHOULD COME FROM YOUR DB AUTHORIZED SERVICE COMPANY.
PREVENTATIVE MAINTENANCE IS REQUIRED FOR EXTENDED WARRANTIES. IF A COMPRESSOR FAILS, WE REQUEST THE MAINTENANCE LOG’S AND IF THEY DO NOT EXIST THERE IS NO WARRANTY.

8. PAYMENT
ON TIME PLEASE!!!!
PAYMENT TERMS ARE NET 30. THIS IS A FORMALITY AS I DO NOT BELIEVE THIS EXIST ANYMORE.
WE REALIZE THAT DUE TO THE LOGISTICS THE EQUIPMENT DOES NOT ARRIVE TO THE JOBSITE NET 30. PLEASE DO YOUR BEST TO GET PAYMENTS EXPEDITED. WE DO HAVE LIMITED CREDIT TERMS WITH THE FACTORY.
OTHER FORMS OF PAYMENT CAN BE WITH AN IRREVOCABLE LETTER OF CREDIT WITH EXTENDED TERMS UP TO 180 DAYS FOR AN ADDITIONAL 3%.
SECOND PARTY FINANCING IS AVAILABLE, IF CUSTOMER MEETS ALL OF THE REQUIREMENTS.
THE COMPANY NAME IS DUNHAM BUSH-MANUFACTURING AND NOT
DUNHAM BUSH SAVINGS AND LOANS.