1. Transformational Interventions International Visitors
Best Practice
International Communications
International
Richard Sice

3. Opportunists ……Enablers€
Best Practice
International
Transformational interventions

4. So, what are the communication issues?
RLN

5. Customer Experience 4 1 2 3 Meaningful Relationship
Relevant Information 4 1
Customer intelligence
Strategy & tactics
People and culture
values 2 3
Relevant Media
Relevant Language

6. Communicating world-class
Skills and Communications
Language – body language, tone, written word, spoken word, signage
Gestures, knowledge, sensitivity
Food – ffed processed pig to chickens
Religion
Accessibility - DDA
Language Workforce Development Plans
CILT, RLNs, Welcome International, Toolkits

7. Developing Knowledge & Skills
RLN

8. RLN Sharing best practice
Translations – machine – untaugliche toiletted – unfit toilets

9. Building networks
RLN
Translations – machine – untaugliche toiletted – unfit toilets

10. Striving for excellence –
What should we do differently?
Skills and Communications
Language – body language, tone, written word, spoken word, signage
Gestures, knowledge, sensitivity
Food – ffed processed pig to chickens
Religion
Accessibility - DDA
Language Workforce Development Plans
CILT, RLNs, Welcome International, Toolkits

11. Thank You Any questions?
Transformational Interventions
Richard Sice
Best Practice
International
Thank You Any questions?