1. Communication Why do we need to communicate? To survive
Why is this hard?
What you mean to say
2. What you actually say
3. What the other person hears
4. What the other person thinks they hear
5.What the other person says
6. What you think the other person said
Why do we need to communicate?
To survive
For relationships
What is communication?
Process of conveying feelings, attitudes, acts, beliefs and ideas

2. communication process
The Idea
Encoding
Transmission
Receiving
Decoding
Understanding
Feedback
Noise
External
Internal

3. One Way Communication Two way communication
Key element is feedback: helps communication, develop relationships and people to work together
Or Passive listening because there is no verbal feedback
Two way communication

4. Nonverbal Communication
Can relate to the verbal message in 3 ways:
It can reinforce the verbal message
It can replace the verbal message
It can contradict the verbal message

5. Nonverbal Communication
Facial Expressions
Vocal Qualities
Gestures
Touching
Personal Space

6. More Nonverbal Communication
Distances
Intimate distance: 18”
Personal Distance: 18” - 4’
Social Distance: 4’ – 12’
Public Distance: 12’ +
Physical Environment
Clothing
Silence

7. Semantics Assumptions Emotional Phrases Verbal Communication
You wouldn’t understand, After all I’ve done for you, You wouldn’t do that if you really cared about me, When I was your age…

8. Gender Males: status and independence Females: Connection and intimacy
Communication: both genders could adapt some of the othes style

9. Listening Ignoring Pretending Selective Attentive Empathetic Listening
Much more than hearing and seeing: an active process. Most often, 75% of communication is ignored, misunderstood or forgotten
Ignoring
Pretending
Selective
Attentive
Empathetic Listening

10. Responding Judging Criticizing Behavior instead of personalities
No “you” messages
Observations instead of judgments
Don’t do it when angry or upset
Don’t give advice
Advising
Interpreting
Supporting
Questioning
Understanding

11. Active Listening Posture
Open ended questions: What, where, when, how, etc?
Close ended questions: Answered with yes or no
Minimal Encourages
Reflective Responses

12. Celebrity Listening Activity
Brad Pitt

13. Other Listening Activity

16. Questioning Activity Tell your group members:
The best thing that happened to me in 2008 happened at the_____ (location).
Ask 10 open ended questions to learn what happened. When, who were you with, what were you wearing, etc. [You cannot ask “What happened?]
Then switch to, “The worst thing that happened to me in 2008 was at the____ .
This time use 10 close ended questions to find out more. Yes / No questions
Were you swimming at the time? Were you with your sibling? Were you with your boyfriend/girlfriend? Etc.

18. THE END