1. With Declining Check Volumes, How Do You Keep Processing Costs Down?
Paula Foster Supervisor, Cash Management
Bill Pierce
National Account Manager
RP Solutions Inc. - Proprietary Information

2. Agenda Introductions Otter Tail Power Company The Problem
Considerations
The Solution
Q&A

3. Otter Tail Power Company
Electric Utility
Fergus Falls, MN
Investor-Owned
Founded 1907
130K Customers
700 Employees
70K sq. Miles Area
$325M Retail Electric Revenue

4. Our Remittance Operation
1 Primary Processing Site
9 Remote Offices
69% of Payments by Check (63,000 checks/mo.)
3 PT Employees
Process payments
Scan AP documents
Enter meter cards
Remittance Coupons
Pay bills, purchase stock, donate to Energy Share
RP Solutions Inc. - Proprietary Information

5. The Problem Centralized, Aging, “Big Iron” Hardware Outdated Software
Lack of Redundancy
Expensive to Operate
Paper Deposit
Duffel bag of checks/day
Cumbersome Remote Office Capture
Time Consuming Branch Correction & Balancing 

6. 9 Remote Offices Using RDC
Old Payments Workflow
Incoming Mail
9 Remote Offices Using RDC
Mail Opening & Batching
ACH
Host System
CIS Posting
Reports
Archive
Paper
Check
Deposit
Capture, Recognition & Encoding
Bank

7. Considerations Outsource or Stay In-House? Cost
Primary site backup scanner
Improve remote office capture
process
Employee retention
Retain process control
Customer satisfaction

8. The Solution Single Vendor Solution Central Site Processing
Software
ExpertRPS for remittance processing
Hardware
(2) Canon CR-190i at central site
(2) Canon CR-180 at two customer service centers
(7) Canon CR-50 at seven customer service centers
Central Site Processing
Tailored Workflow & Business Rules
Workflow Monitoring

9. New Payments Workflow Incoming Mail 9 Remote Offices
Mail Opening & Batching
Images & Data
ICL Deposit
File
ExpertRPS System
Reports
Paper
Checks
File
Extracts
Capture &
Recognition
CIS Posting File
Documentum Archive
Bank
Destroy

10. The Results Primary Site Redundancy Simplified Remote Office Capture
Reduced Exceptions
Improved Supervisor Control
File Export to Documentum (Archive) 
File Update of Customer Account Balances
Daily Electronic Deposit
Lower Overall Cost of Operation

11. Paula Foster Otter Tail Power Company
Thank You!
Questions???
Bill Pierce
RP Solutions, Inc.
Paula Foster Otter Tail Power Company