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Operations performance

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Presentation on theme: "Operations performance"— Presentation transcript:

1 Operations performance

2 Three options

3 Stakeholder groups

4

5 Operations can contribute to competitiveness

6 The five operations performance objectives
quality speed dependability flexibility cost

7 Quality reduces cost increases dependability

8 By quality we mean..

9 Quality reduces cost increases dependability

10 Speed

11 Speed reduces inventory reduces risk

12 Dependability

13 Dependability saves time saves money

14 Flexibility

15 Four types.. product flexibility mix flexibility volume flexibility
delivery flexibility

16 Flexibility mass customization agility (flexibility and speed)

17 What flexibility does…
speeds up response saves time maintains dependability

18 The cost objective…

19 Costs

20 Keepings operations cost down..

21

22 how do you improve productivity..?

23 how can you reduce cost internally?

24 Answer quality speed dependability flexibility

25

26 Polar representation Represents the relative importance of performance objectives of a product or service…

27 The efficient frontier…trade-offs

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