1. PALS involvement in MAGIC
Catherine Lee
Manager, North of Tyne Patient Advice and Liaison Service
23 October 2013

2. Why involve PALS (Patient advice and liaison service)?
PALS involvement in MAGIC
Why involve PALS (Patient advice and liaison service)?
Role and function of PALS in:
providing advice and information for patients their families and carers
finding answers to questions
sorting out problems
recording and collating issues and concerns
‘early warning’ - highlighting issues

3. How PALS has supported MAGIC
PALS involvement in MAGIC
How PALS has supported MAGIC
Identified examples of good and ‘not so good’ practice for training and development purposes
Explained and publicised MAGIC during talks and visits throughout the local community
Supported individuals to ‘have a voice’ and be part of decisions about their care and treatment

4. How MAGIC has supported PALS
PALS involvement in MAGIC
How MAGIC has supported PALS
Validated the work and function of PALS and PALS staff
Provided a framework for PALS to assist patients their families and carers
A focal point to raise challenges and concerns
More positive communication experiences and better outcomes for patients and carers

5. PALS involvement in MAGIC
Thank you
Catherine Lee Manager, North of Tyne Patient Advice and Liaison Service