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CUSTOMER ADVISORY PANEL

Published byBirgit Goldschmidt Modified over 5 years ago

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Presentation on theme: "CUSTOMER ADVISORY PANEL"— Presentation transcript:

1 CUSTOMER ADVISORY PANEL
MEMBERSHIP MATRIX

2 WATER INDUSTRY / UTILITIES / BUSINESS
HEADLINE GROUPS CUSTOMERS & COMMUNITY ENVIRONMENT WATER INDUSTRY / UTILITIES / BUSINESS

3 COMPETENCIES & EXPERIENCE
SKILLSET COMPETENCIES & EXPERIENCE Understanding of the water industry Commercially astute Understanding of the aspirations of Southern Water’s customers Board experience Technical expertise: knowledge of economic regulation Strategic thinker Technical expertise: understanding of environmental regulation Ability to see the bigger picture Ability and willingness to gain broad understanding of the Southern Water business plan Understanding of engagement and insight work Ability and willingness to gain specific understanding of Southern Water’s customer promises Understanding of assurance and monitoring work Knowledge of the Southern Water counties / regional area it serves

4 SEGMENTATION CUSTOMERS / COMMUNITY GROUPS ENVIRONMENTAL
WATER INDUSTRY / UTILITIES / BUSINESS Age UK Rivers Trust Regulatory expert CAB Sailing Groups Public Policy expert Housing Association Harbour Master (Portsmouth) Economist Which? Landowner Groups eg CLA Change manger Institute of Customer Service WWF Engineer County/ District Councils Waterwise Competition expert Youth Councils South Downs National Park (SDNP) Large service users Coastal businesses Marine Conservation Society Coastal businesses (reliant on tourism) Chamber of Commerce Fishing groups Chambers of Commerce

5 DRAFT MATRIX DOCUMENT SEGMENTATION Candidate Organisation COMPETENCIES
COMPETENCIES Notes Understanding of the water industry Understanding of SW customers Knowledge of Economic Regulation Knowledge of Environmental Regulation Business Plan Awareness Customer Promises Awareness Regional Awareness Commercially Astute Board Experience CUSTOMERS ENVIRONMENT WATER INDUSTRY / UTILITIES / BUSINESS

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