1. MIS

2. Who are we? Bruce “Hoss” Collins - Director
Patrick Adkinson - Assistant Director
Chase Jones - IT Technician
Linda Weems - IT Technician
Bill Roberts - System/Network Administrator
Phillip Weems - System/Network Administrator
Kevin Cureton - Computer Lab/Network Administrator
Patrick works with me in planning for new initiatives for the college as well as ensuring that those initiatives are followed thought to completion as well as monitors the daily operation of the department and steps in when necessary. He directly supervises the IT Technicians.
Chase and Linda provide troubleshooting, maintenance and technical assistance for all College users of computer and peripheral equipment located in faculty and staff offices, classrooms, laboratories, and work areas.
Bill and Phillip maintain and operate the college servers, network resources and VOIP telephone system. They manage and maintain the network and system infrastructure. This includes installing, configuring and troubleshooting network and system resources. They also are responsible for ensuring that the network and systems are secure and are backed to ensure business continuity.
Kevin’s duties include the installation and maintenance of the network, system and personal computers on behalf of the Center for Instructional Excellence. He ensures existing instructional software is functional as well as all computer hardware and peripherals related to computer labs.

3. Faculty and Staff. How can we help you!
If you have and issue with the following you can contact us at extension
Alliant/AS400
College Issued Phones
Computers (Any Question)
Network Drives (i.e. O: and P: )
SharePoint
If you just don’t know who to call, then call us!
This software allows the college to manage student information for admissions, financial aid, curriculum, and registration. Alliant also used for business office functions. Such as, accounts payable, accounts receivable, payroll, and the general ledger.

4. Some Interesting Facts.
Over 1800 Computers
Over 40 Labs
9 VMWare Host
60+ Virtual Servers
5 Physical Servers
412 VOIP Phones
Wireless Access Points
Dothan – 41
Sparks – 15
CEWD – 8
Video Conferencing
Sparks
Bevill Center
Student Support Services
Dothan
Wheelless
Wallace Hall 213
Cherry Hall Auditorium
Presidents Conference Room
CEWD

5. How can I access my email from outside the College? You have two ways.

9. You have access to your Inbox, Calendars, Exchange Folders
You have access to your
Inbox,
Calendars,
Exchange Folders
and Advanced Features.

14. https://mail1.wallace.edu/owa/

15. https://mail1.wallace.edu/owa/

16. MIS Request System

17. MIS Request System

18. MIS Request System

19. MIS Request System

20. MIS Request System http://mntrackit/TrackItWeb/SelfService/login/
When the request has been completed or the technician needs more information you will be notified by . Just select reply and enter the information requested and press send and it will update the request with your information and notify the technician.
You may also create a ticket by sending an to
This comes in handy when you receive an that you need us to act upon, you can just forward it to and a ticket will be created for you.

21. MIS Request System http://mntrackit/TrackItWeb/SelfService/login/
MIS is striving to become better at providing excellent service to you, our customers. When an Agent completes a request, a survey is ed to the requester.
I would ask that you complete the survey for us. We welcome your candid responses that will allow MIS to understand the things we do well, and the things we can improve.
With your help we can become a better department.

22. Questions?
Thank You!