1. VET Certificate III in Information Technology
Kevork Krozian
VET Cert III in Information Technology Forest Hill College
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2. Session Objectives Setting up Vet IT Certificate III in your school
Describe course structure and content
Sharing successful strategies
Where to exchange ongoing support
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3. Training Package version 3
For 2004 , the VET in IT Certificate III course was delivered using the Training Package version 3
Version 3 of the TP first available in April 2002
lists the current version and the link to “Print Version Modification History” will indicate changes made.
A review is underway for a new version of the Training Package with consultations currently in progress for 2005
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4. Delivery Mode Schools can either
Delivery as a self standing Registered Training Organisation (RTO) Or
Deliver under the auspices of a parent RTO such as a TAFE
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5. Resourcing Range of choices offered to students will depend on
Appropriate level of hardware, software and networking capability
Appropriate teaching material
Staff expertise
Availability of labs and “expendable” equipment for students to carry out practical tasks, assessment and simulate workplace environments
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6. VCE and VET For 2005 Minimum 16 units required to complete VCE
Most do 20 – 24 units
A minimum of 3 Units of English required
A minimum of three units required
Up to 13 units can come from VET
VET IT Cert III contributes 4 units (two at 1-2 and two at )
VET IT Cert III has a study score contributing to the Enter ( SACs 66.7 % , Exam 33.3 % )
At most three VET sequences can contribute to the Enter score
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7. Course Summary for Units 3 and 4
All Students
ICAITD128A Create user and technical documentation ICAITS020C Install and optimise system software ICAITS031B Provide advice to clients ICAITU019C Migrate to new technology ICAITU126B Use advanced features of computer applications
Certificate Specific
General
Software Apps
Network Admin
ICAITU018C Develop Macros and templates for clients using standard products ICAITS032A Provide Network Systems Administration
ICAITS032A Provide Network Systems Administration ICAITS034A Determine and Action Network problem
ICAITU018C Develop Macros and templates for clients using standard products
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8. School Assessment Units 3 - 4
Comprised of 3 SACs during the year
Total contribution 66% for the year’s score
Usually covered multiple modules in each SAC
At least 2 different assessment modes to be used from Work Performance, Work Project, Product and Portfolio
No individual SAC to contribute more than 50% towards school assessment score.
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9. Assessment Plan - Software Apps
Portfolio 1
Product
Portfolio 2
ICAITD128A
Create User and Technical Documentation 
ICAITU126A
Use Advanced Features of Computer Applications 40
ICAITU018B
Develop Macros and Templates for Clients 60  
ICAITU019B
Migrate to New Technology
  
ICAITS031B
Provide Advice to Clients 40
ICAITS020B
Install and Optimise System Software 20
Allocation of nominal hours 60 80
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10. What do students need to do?
Complete 3 assessment tasks using at least 2 of 4 assessment modes
Assessment must conform with Module Critical Aspect of Evidence, Software and Hardware Guide
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11. Vet Units 3-4 Modules in detail
Each module is made up of elements and performance criteria
Assessment has to be conducted within guidelines
Whilst there is some flexibility in assessment, there are also some compulsory components
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12. 2. Access and use support resources
ICAITU126B Use advanced features of computer applications
Element
Performance Criteria
1. Manipulate Data
1.Advanced features of application are employed in the preparation and presentation of data
2. Data is efficiently transferred between applications
3. Objects, macros and templates are created and employed for routine activities
4. Shortcuts and features are regularly employed for increased productivity
5. Related data files are linked as required
2. Access and use support resources
1. Routine problems are solved with the use of support resources
2. Online help is accessed and used to overcome difficulties with applications
3. Manuals and training booklets are used to solve advanced problems
4. Problems are analysed and eliminated according to results
5. Technical support is accessed and trouble shooting results and alert messages are supplied to technical support
3. Configure the computing
environment
1. Performance of PC is enhanced
2. Environment is configured according to user/ organisational requirements
3. PC environment is customised and optimised
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13. Module Elements in Detail
ICAITU126B Use advanced features of computer applications
Module Elements in Detail
Identify apps compatible with MS Word.
Import Excel worksheets
Import Graphs/Charts
Import data from Access Databases
Import a subset of data from an external database
Create templates, modify templates
Create macros, modify macros. Local vs Global Macros.
Modify Toolbars
VBA Code, object, property , method
Autonew, Autoexec macros.
Data entry forms, controls on forms.
Import Data into Excel
Protect Cells from changes. Lock and Unlock
Editing Macros.
Absolute and relative references in cells
Input boxes, forms, controls (combo boxes ) and interaction with cells
Filtering Data
Relational Databases
Forms, Subforms, menu forms
Reports , subreports,
Dynamic selection criteria
Sorting and Grouping
Summary Data
Customise and configure computing environment
Optimise system, performance, colours, shortcuts, folders, date/time
Multi Tasking. Foreground, background, active applications
Disk optimisation – scandisk, defrag, read ahead optimisation
Virtual memory, system resources, swap file
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14. May include presentation applications contained in:
Module Critical aspect of Evidence, Software and Hardware Guide: ICAITU126B Use advanced features of computer applications
Assessment must confirm the ability to utilise computer applications to their full capacity employing all advanced features and import / export capacities for efficiency and productivity purposes
Variables may include but are not limited to: commercial software applications; organisational specific software; word processing, spreadsheet, database, graphic, communication packages and presentation functionalities
May include presentation applications contained in:
Microsoft Office, Lotus Suite, Claris Works, Star Office or other similar applications
Variables may include but are not limited to;
• personal computers and
• networked systems
Conclusion: Based on interpretation, it can cover a wide or narrow range of knowledge/skills and anything in between … !!!
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15. ICAITD128A Create user and technical documentation
Element
Performance Criteria
1. Determine Documentation Standards and Requirements
1. Standards for documentation are determined from overall project documentation standards and industry standards
2. Documentation types and design templates are identified and agreed with higher authorities
3. Authors are informed of the standards and any technical resources/materials/manuals to support documentation.
2. Produce Technical Software Documentation
1. Technical documentation is recorded in line with project documentation standards
2. All supporting technical information such as the architecture and detailed project plan are clearly and accurately referenced
3. Modification and maintenance requirements are clearly documented to documentation standards
4. Documentation is understandable to programmers as a stand alone document.
3. Create Client User Documentation
1. Developed software’s operational procedures are clearly and coherently documented in non-technical jargon
2. Documentation is aligned with client requirements to support ease of use
3. Documentation is written in clear, coherent and concise plain English and logically sequenced and cross referenced
4. Obtain endorsement/sign-off
1. Developed documentation is reviewed by target audience
2. Changes are made according to target audience feedback
3. Documentation is submitted for higher authority sign off
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16. ICAITD128A Create user and technical documentation
Module Elements in Detail
Identify Types of Documentation ( User and Technical )
Purpose of Documentation
Processes for production of Documentation
Standards for a Documentation Project (project, organisation, industry)
Appropriate Design Templates
Tools for Developing Documentation
TECHNICAL DOCUMENTATION
Different types
Index, version control
Reference system for tech documentation
Document the maintenance requirements
USER DOCUMENTATION
Reference system for user documentation
Write clear, coherent, precise, user doc.
Characteristics of printed user doc.
Characteristics of online user doc.
Client User Doc
Management Structures ( Strategic, Tactical, Operational)
Role of user in initiating an information system development request
Determining user requirements
Identify and analyse user requirements
Document user requirements
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17. Module Critical aspect of Evidence, Software and Hardware Guide:
Module Critical aspect of Evidence, Software and Hardware Guide: ICAITD128A Create user and technical documentation
Can include, but are not restricted to: technical manuals, user manuals, policy and procedure manuals, training materials in either hard copy, electronic copy, on-line help, Internet/intranet.
Assessment must confirm the ability to clearly and coherently document client and technical information in a manner which is accepted by the target audience as applicable and useable
Variables for Documentation and Reporting can involve but not be limited to audit trails, naming standards, version control
Documentation standards can include, but are not restricted to policy relating to sign-off, storage, distribution, revision
Can include ISO/AS standards, organisational standards, project standards.
San include: tools for documenting eg. word processing packages, desktop publishing packages.
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18. ICAITS020C Install and optimise system software
Element
Performance Criteria
1. Determine Operating System Requirements
1. Operating system requirements are determined and documented
2. Requirements of clients are evaluated in line with organisation guidelines, corporate, licensing arrangements and budget
2. Obtain operating system
1. Vendors are contacted and technical specifications are obtained
2. Recommendations are documented and provided to appropriate personnel
3. Licensing, hardware and security requirements are determined and followed
3. Install and optimise operating System
1. Operating system is installed, configured and tested in accordance with installation procedures and organisational requirements.
2. System to meet organisational requirements is optimised.
3. System is documented according to organisational requirements
4. Installation is conducted with minimal disruption to clients.
4. Provide instruction to meet new software requirements
1. One to one instruction to the client is provided as required.
2. Client evaluation and feedback are obtained to ensure requirements of client are met.
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19. ICAITS020C Install and optimise system software
Module Elements in Detail
Establishing software and hardware needs for system software required
Acquiring software and hardware and installing system software such as Windows 98, 2000, NT, XP or Linux
Finding solutions , workarounds, patches, fixes
Documenting all work , use of screen captures
Help Desks and how to operate the service, prioritise
Handling of customer enquiries, complaints, frustration, anger
Escalating problems where required
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20. Module Critical aspect of Evidence, Software and Hardware Guide:
Module Critical aspect of Evidence, Software and Hardware Guide: ICAITS020C Install and optimise system software
Variables may include but are not limited to: operating systems include stand alone PC systems and network operating systems; commercial software applications; organisational specific software; word processing, spreadsheet, database, graphic, mail, communication packages and presentation functionalities; licensing options
Assessment must confirm the ability to install and improve system performance with minimum disruption to clients
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21. ICAITU019C Migrate to new technology
Element
Performance Criteria
1. Apply existing knowledge and Techniques to new technology
1. Existing knowledge and techniques are applied to explore new technology
2. New technology acquired by the organisation is used with minimum disruption
3. Functions and features of new technology available to the organisation are readily employed to meet organisational requirements
2. Apply advanced functions of the Technology to solve organisational problems
1. Specialised features of technology, software and hardware are utilised to solve organisational problems
2. Advanced features and functions are used in a manner that exploits the full capacity of the new technology
3. Sources of information are accessed to determine the full range of benefits of new Technology
3. Apply new functions of upgraded technology
1. Specialised features of upgraded technology are used to solve organisational problems
2. Upgraded technology is used for enhanced productivity and efficiency
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22. ICAITU019C Migrate to new technology
Module Elements in Detail
Use new or upgrade old technology for the benefit of an organisation
New business opportunities
Increase existing business opportunities
Increase efficiency
Reduce cost
Gain a competitive / technical edge
Improve management
Improve work practices
User Resistance to change, inability to use new system
Technology problems
User problems
Training, types
Monitor performance
Maximise benefits
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23. Sample evidence guide for module :
Sample evidence guide for module : ICAITU019C Migrate to new technology
Competency must confirm the ability to transfer the application of existing skills and knowledge to new technology.
Advanced knowledge of generic applications is demonstrated on a minimum of three software applications
Hardware is limited to commercially available products. Hardware variables may include but are not limited to single and multi-client platforms
Software is to be limited to commercially available products. Specialised features are those identified in packages.
Software variables may include but are not limited to: data files obtained from , floppy disk, common drives; commercial software applications; word processing, spreadsheet, database, graphic, mail, communication packages and presentation functionalities; format of data, ie. ASCII, application specific
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24. ICAITS031B Provide advice to clients
Element
Performance Criteria
1. Analyse client support issues
1. Logged requests are answered in accordance with organisation guidelines
2. Client support issues are investigated and documented in accordance with organisation guidelines
3. Previous logs are checked for similar problem by same or other client
2. Provide Advice on Software
1. Client requirements are confirmed
2. Advice is determined and provided or client is referred for further technical assistance
3. Advice is provided to client to overcome software problem in line with organisation guidelines
4. Manuals and help documentation are provided to client
5. Group or one to one instruction is provided, as required
6. Upgrade requirements or new software requirements are documented and
recommendations are referred to supervisor/management
3. Provide advice on hardware
1. Client requirements are obtained from documentation
2. Advice is provided to client to overcome hardware problem in line with organisationguidelines
3. Manuals and help documentation are provided to client
4. Group or one to one instruction is provided, as required
5. Further requirements are documented, such as new equipment requirements,
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25. ICAITS031B Provide advice to clients ( continued )
Element
Performance Criteria
4. Provide Advice on Network
1. Client requirements are obtained from documentation
2. Advice and support are provided to client to overcome network problem in line with organisation guidelines
3. Manuals and help documentation are provided to client
4. Group or one to one instruction is provided, as required
5. Further requirements are documented and recommendations are referred to supervisor/management
5. Obtain client feedback
1. Client evaluation and feedback are obtained to ensure client requirements are met
2. Function is performed by client unassisted according to instruction
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26. ICAITS031B Provide advice to clients
Module Elements in Detail
Help Desk
Types of Problems
Call taking procedures
Dealing with clients
Documentation
Identify the problem
Background Information
Obtain info ( phone, , online )
Visit the site
Document the problem
Escalate the problem
Find Solutions
Printed sources
Local
online
Internet
Helpdesk and technical sources
Workarounds
Document
Improve Customer Service
Analyse help desk database
Benchmarking
Proactive
Feedback
teamwork
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27. Module Critical aspect of Evidence, Software and Hardware Guide:
Module Critical aspect of Evidence, Software and Hardware Guide: ICAITS031B Provide advice to clients
Assessment must confirm the ability to convey comprehensive technical information to clients in a clear,concise and coherent manner.
Assessment must confirm the ability to access technical manuals and help documentation and conveying this information to the client in a concise and jargon free manner. Information conveyed enhances client efficiency
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28. Certificate Specific Modules
ICAITU018C Develop Macros and templates for clients using standard products
ICAITS032B Provide Network Systems Administration
ICAITS034B Determine and Action Network problem
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29. 1. Determine Macro or Template Requirement
ICAITU018C Develop Macros and templates for clients using standard products
Element
Performance Criteria
1. Determine Macro or Template Requirement
1. Client requirements are determined in line with organisational guidelines
2. Macro/template specifications are developed and client’s needs are confirmed
2. Develop Macro or Template for Client
1. Macro/template specifications are developed using standard package in line with organisation guidelines
2. Client feedback is obtained
3. Amendments are made as required for client
3. Provide Client Support for Macro or Template
1. Support/instruction requirements are determined and documented
2. Client is instructed in use of macro/template
3. Client documentation is provided to help desk for future support
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30. Module Elements in Detail
ICAITU018C Develop Macros and templates for clients using standard products
Module Elements in Detail
As for Use Advanced Features of Software Applications
Development and Maintenance of a product or solution
Support client by use of technical documentation such as
System flowchart
DFD
Data Dictionary
Maintenance History log book
Structured English
System Requirements
User Interface
Establish user needs
Document user requirements
Training
Level of Training needed
Different types of training needed
Sources of training
Evaluate effectiveness of training
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31. Module Critical aspect of Evidence, Software and Hardware Guide: ICAITU018C Develop Macros and templates for clients using standard products
Competency must be demonstrated in the development of a variety of macros and templates using at least three industry recognised application packages. Competency must be demonstrated in the development of a specification for macros and templates
Variables may include but are not limited to: commercial software applications; organisational specific software; word processing, spreadsheet, database, graphic, communication packages and presentation functionalities
May include presentation applications contained in: Microsoft Office, Lotus Suite, Claris Works, Star Office or other similar applications
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32. ICAITS032B Provide Network Systems Administration
Element
Performance Criteria
1. Provide client access and security
1. Log-ons, passwords and applications file access are provided, and documented in line with organisational security requirements
2. Records of client accounts are evaluated
3. System integrity and security are maintained
4. Virus protection is used in line with organisation recommendations
2. Input into and disseminate disaster recovery plan
1. Input is provided into disaster recovery plan
2. Disaster recovery plan is provided to clients as required
3. Monitor network performance
1. Diagnostic tests are performed
2. Diagnostic information is analysed and acted on
3. Software usage is monitored
4. Illegal software is deleted from the system
5. Hardware response time is monitored
6. Methods for improving efficiency are determined and acted on according to organisation guidelines
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33. ICAITS032B Provide Network Systems Administration
Module Elements in Detail
System Security
Passwords
Backups
UPS
Fire Extinguishers
Air conditioner
Humidity and temperature control
Firewall
Encryption
Auditing
Documentation of items above
Evaluate threats
Risk assessment table (fire, flood, power surge)
Develop components list
Recovery from disaster
Provide disaster recovery plans to clients
Standardise
monitor
Proactive
Training
Design
Network monitoring
Bytes/packets sent/received
Network utilisation %
CPU utilisation %
NIC Error stats
CRC errors
Alignment errors
Runt packets due to partial collisions
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34. Software includes any software licensed by the organisation
Module Critical aspect of Evidence, Software and Hardware Guide: ICAITS032B Provide Network Systems Administration
Assessment must confirm competence in sustaining the operation of the network through maintenance of network integrity and the performing of diagnostic tests.
Assessment must also confirm competency in contributing to the formulation of a disaster recovery plan and providing the client with an optimised network that complies with organisational guidelines.
Hardware includes peer-to-peer networks, personal computers and client servers
Software includes any software licensed by the organisation
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35. ICAITS034B Determine and Action Network problem
Element
Performance Criteria
1. Determine client problem
1. Logged call from help desk is received
2. Client problem is determined, further information from client is gained and documented as required by organisation guidelines
2. Determine whether maintenance is covered by policy
1. Maintenance and technical support agreements are determined
2. Organisational policy regarding maintenance is followed
3. Carry out maintenance
1. Diagnostic tests are conducted as required
2. Maintenance is completed in line with organisation guidelines
3. New components are obtained
4. Components are stored or disposed of in accordance with organisation guidelines
4. Prepare maintenance report
1. Maintenance report is prepared in line with organisation guidelines
2. Maintenance requirements to appropriate area are escalated as required
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36. The network is to be maintained with minimal disruption to clients.
Module Critical aspect of Evidence, Software and Hardware Guide: ICAITS034B Determine and Action Network problem
Assessment must confirm the ability to document network related problems, determine the required resources, solve the client problem or escalate it according to organisational guidelines.
The network is to be maintained with minimal disruption to clients.
Repairs can include but not be limited to replacing disk drives; repositioning network cards; installing disk drives; installing and reconfiguring printer; replacing I/O devices; reconfiguring network
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37. References * ICAITS032B Provide Network Systems Administration
* ICAITD128A Create user and technical documentation
* ICAITS020C Install and optimise system software
* ICAITS031B Provide advice to clients
* ICAITU126B Use advanced features of computer applications
* ICAITS032B Provide Network Systems Administration
* ICAITS034B Determine and Action Network problem
Essentials of IT and Network Administration -ISBN
Essentials of IT General Vol ISBN
Essentials of IT – Software Applications ISBN
* ICAITU018C Develop Macros and templates for clients using standard products
*ICAITU019C Migrate to new technology
Essentials of Information Technology ISBN
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38. Where to get more help VET Mailing list
VET web site
Reference Texts from Tertiary Press Tel:
Barnes Publishing for Student Workbooks
Quality Assessment Tasks - sample SACs, sample Exams
( Tel: (03) )
for all official VET documents
VET unit at VCAA
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