2. VET IT Mailing List 2002 Revision 2002 YEAR 12 VET IT QUIZ

3. VET IT Mailing List 2002 ProvideAdvice to Clients ProvideNetworkSystemAdmin Install & Optimise System SW 10 20 30 40 50 Macros&TemplatesAdvFeaturesSW Tech & User Doc Migrate to New Tech 10 20 30 40 50

4. VET IT Mailing List 2002 Provide Advice to Clients Provide Advice to Clients 10 Give two reasons why your telephone answering style is important? Front face of an organisation Facilitates gathering the correct information from the person on the other end.

5. VET IT Mailing List 2002 Provide Advice to Clients Provide Advice to Clients 20 This is a schedule of the tasks to be completed each day. The task order is determined by priorities. Its purpose is to help prioritise tasks and help to keep things running smoothly. What is the purpose of the daily running sheet?

6. VET IT Mailing List 2002 Provide Advice to Clients Provide Advice to Clients 30 Summarise your understanding of the situation Outline any follow-up action Provide the caller with a reference number Ask the caller to contact you again if further problems occur. List four things that you should do when ending a client call

7. VET IT Mailing List 2002 Provide Advice to Clients Provide Advice to Clients 40  What effect does the problem have on the output of the individual or the department?  How will delays in solving the problem affect the individual or the department?  How long has it been since the problem was reported? List three questions that would help you to prioritise a job.

8. VET IT Mailing List 2002 Provide Advice to Clients Provide Advice to Clients 50  Try to solve the problem over the phone – but this is only appropriate for simple problems.  Provide training materials for the package the client is using – to help the client train him or herself.  Recommend a computer-based training (CBT) package.  Direct some clients to local user groups. List four ways to solve training- related problems.

9. VET IT Mailing List 2002 Macros & Templates Macros & Templates 10 Normal.dot Where (in which file) are customized menus and toolbars saved?

10. VET IT Mailing List 2002 Macros & Templates Macros & Templates 20 Activecell.Offset(1, 0).Range(“A1”).Select What is the macro command of the Excel command ‘select current cell’?

11. VET IT Mailing List 2002 Macros & Templates Macros & Templates 30 One-to-one would be best. Demonstrate first, then allow them to use the macro or template with guided assistance, then let them use it on their own. How do you instruct a client in using a new macro or template?

12. VET IT Mailing List 2002 Macros & Templates Macros & Templates 40 If expression Then Statements to carry out if expression is true Else Statements to carry out if expression is false End If Write the general structure of an if statement?

13. VET IT Mailing List 2002 Macros & Templates Macros & Templates 50 On the Tools menu, click Customize, and then click the Toolbars tab. Click New. In the Toolbar name box, type the name you want. In the Make toolbar available to box, click the template or document you want to save the toolbar in. To add a button to the toolbar, click the Commands tab. In the Categories box, click a category for the command. Drag the command you want from the Commands box to the displayed toolbar. List the steps to create a new Word toolbar

14. VET IT Mailing List 2002 Advanced Features SW Advanced Features SW 10 Normal.dot What is the name of the standard Word Template file?

15. VET IT Mailing List 2002 Advanced Features SW Advanced Features SW 20 Copy and Paste, or Copy and Paste Special – Link Name two ways of importing information from other applications into MS Word.

16. VET IT Mailing List 2002 Advanced Features SW Advanced Features SW 30 Through the TOOLS, MACRO, MACROS menu. Then remove the icon or menu item from the VIEW, TOOLBARS, CUSTOMISE menu. How do you delete a macro?

17. VET IT Mailing List 2002 Advanced Features SW Advanced Features SW 40 Some action that occurs to trigger the execution of code. Example – when a button is clicked or a combination of quick keys is used. What is the meaning of the term ‘Event’?

18. VET IT Mailing List 2002 Advanced Features SW Advanced Features SW 50 Sub MacroName() ‘ ' MacroName Macro ' Macro recorded 15/10/02 by Whoever ' Steps in macro…. End Sub What is the general structure of any Visual Basic subroutine?

19. VET IT Mailing List 2002 Tech & User Documentation Tech & User Documentation 10 Paper based training materials and on-line materials What are the two main media used for documentation?

20. VET IT Mailing List 2002 Tech & User Documentation Tech & User Documentation 20 A template stores the structure and format of a document, along with the standard text. Templates are a record of document content and layout for an organisation. How does a template assist in the documentation process?

21. VET IT Mailing List 2002 Tech & User Documentation Tech & User Documentation 30 A methodology describes the approach and the steps used in a particular discipline. What is a methodology?

22. VET IT Mailing List 2002 Tech & User Documentation Tech & User Documentation 40 Learn how to use the system. Understand the functions and purpose of a software application. Refer to specific functions. Why is user documentation required, given that the GUI provides an intuitive means of using software?

23. VET IT Mailing List 2002 Tech & User Documentation Tech & User Documentation 50 The target audience. The documentation required. The medium to use for the documentation. Identify three components of the information required to determine user documentation.

24. VET IT Mailing List 2002 Migrate to New Technology Migrate to New Technology 10 Web pages What technology has provided an alternative to printed books?

25. VET IT Mailing List 2002 Migrate to New Technology Migrate to New Technology 20 Voice recognition developed further. Expert systems more widely used for decision making. Video conferencing will become more powerful and cheaper. Mobile computing will continue to become easier and cheaper. Identify three applications of Information Technology that are likely to be important in the near future.

26. VET IT Mailing List 2002 Migrate to New Technology Migrate to New Technology 30 Compare the expected results against the actual results. How can a business plan be used to measure the effectiveness of new technology?

27. VET IT Mailing List 2002 Migrate to New Technology Migrate to New Technology 40  Training  Provision of user support  Information sessions to point out the benefits. Describe three ways of overcoming user resistance to new technology.

28. VET IT Mailing List 2002 Migrate to New Technology Migrate to New Technology 50  Problems with the technology itself - Breakdown of hardware or failure of software.  Problems that users have with the technology - Resistance to change or inability to use the system. What problems can occur in introducing new technology?

29. VET IT Mailing List 2002 Provide Network Systems Admin 10 Gaining access to the software and resources on a networked computer system via a login name and password. What is ‘logging on’?

30. VET IT Mailing List 2002 Provide Network Systems Admin 20 Novice, Intermediate and Expert. What are the three categories of users?

31. VET IT Mailing List 2002 Provide Network Systems Admin 30 Use login access and passwords Use of file permissions – r w x Backing up procedures How is file protection achieved?

32. VET IT Mailing List 2002 Provide Network Systems Admin 40 User level authentication (user names and passwords). User education as to good security practices. Backup procedures to prevent loss of data. Physical security – restrict access to servers, firewall, etc. Electronic security – data encryption etc. File storage procedures. Name the six components of ensuring system integrity.

33. VET IT Mailing List 2002 Provide Network Systems Admin 50  Communicate with users regularly.  Keep the system up to date with patches and the most recent upgrade the organisation can afford.  Attend to problems as soon as possible.  Be proactive in solving problems by monitoring the system regularly.  Implement adequate backup procedures.  Keep the system free of clutter by deleting unwanted files. What are some of the things that can be done to help improve network efficiency?

34. VET IT Mailing List 2002 Install & Optimise System SW 10 So that the client can take full advantage of the features of the system and report any problems in an informed way. Why is it important that a client understands how a system works?

35. VET IT Mailing List 2002 Install & Optimise System SW 20 How reliable the veracity and accuracy of the data is. What is meant by data integrity?

36. VET IT Mailing List 2002 Install & Optimise System SW 30 To provide maximum convenience for the user, the application can be set up to suit their needs. When customizing software, why is it important to know what information the client wishes to see immediately on opening a form?

37. VET IT Mailing List 2002 Install & Optimise System SW 40 Right-click the desktop and select NEW, FOLDER. Type a name for the new folder and press ENTER. How do you create a folder on the desktop?

38. VET IT Mailing List 2002 Install & Optimise System SW 50  Start only the applications you require.  Close documents when you have finished editing.  Close applications that you no longer need. List some basic measures you can take to ensure that system resources are used economically?