1. HOTEL ENTRANCE, LOBBY AND FRONT OFFICE
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

2. ENTRANCE
In addition to the building ambience the main entrance and the approach plays an important role in the selection of hotel for the guest .
when a guest enters a hotel it is entrance and thereafter lobby ,which is first seen by the guest.
The main entrance must be identifiable and directly lead to reception area.
The main entrance area should be able to accommodate the guests of the hotel who may come by a car, taxi or may even walk up to the hotel.
As a general rule the drive way in front of the lobby entrance should be at least 18feet wide so as to allow passing two cars easily to avoid such situations where a number of guests may arrive by several modes of conveyance at the same time.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

3. Hotel Entrance
There should be sufficient height clearance to allow loaded luggage coaches. A minimum of 16 feet high clearance from road should be allowed.
Another important point to be considered is the number of steps for entrance in to the lobby area, as generally a raised entrance approached by steps is used.
To avoid the problem of carrying of luggage through steps it is advisable to have separate luggage entrance in the form of a ramp, which should not be very steep.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

4. REYAZ AHMAD LONE hm Rajbagh Srinagar -190008
11/17/2018

5. LOBBY
One of the important departments in the front office is lobby, the atmosphere; decors and staff are suggestive of what the guest is going to get on his visit to the hotel.
. Lobby should be spacious; there should be sufficient space in the lobby for short time keeping of luggage before either sending to the room or to the car.
Lobby of the hotel includes general circulation and waiting area which leads to check in, information and cashier’s counter and also desks such as concierge, bell desk, hospitality desk, waiting area, travel counter and elevators etc.
This whole area is controlled by lobby manager whose counter is also in the lobby.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

6. lobby
The shopping arcade, restaurants and other food and beverage outlets may also be reached through lobby.
. Lobby serves as a gathering point for all guests and their visitor’s .lobby must be very well planned, designed and elegantly decorated from inside and outside to give the first impression to the guest.
The lobby should be planned in such a way that the front office staff should be able to oversee all the activities in the lobby.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

7. SIZE OF THE LOBBY
The size of the lobby generally depends on the size and type of the hotel.
Principles of space management should be followed while designing the lobby.
. In some hotels lobby is used as a feature around which whole activity of the hotel takes place.
It may form a part of an atrium extending the full height of the building and containing garden landscapes, exhibition space, displays etc.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

8. SIZE OF LOBBY (cont’d)
The lobby should provide relaxing atmosphere for the guests and their visitors.
The systems used such as manual, mechanical or automatic will also be important deciding factors as for as size of the lobby is concerned.
Lobby of the hotel is subject to continuous traffic following route of circulation from the entrance to the front desk, to staircases and elevators leading to the guest rooms and public areas.
So proper and regular maintenance is very important to avoid any loss of good will and shabby looks of lobby.
The selection of finishes including floors, walls, doors, furniture and counter etc should have a high degree of permanence and be able to withstand wear and tear.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

9. SIZE OF LOBBY (cont’d)
The selection of the material used and furnishings and finishing used should be in harmony with the theme and design of the hotel.
As for as possible maximum utilization of natural light and air should be done for lobby planning.
VARIOUS FRONT OFFICE COUNTERS ARE AS
1. STRAIGHT FRONT DESK COUNTER
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

10. REYAZ AHMAD LONE Ihm Rajbagh Srinagar -190008
11/17/2018

11. REYAZ AHMAD LONEIhm Rajbagh Srinagar -190008 11/17/2018
2.Circular front desk
REYAZ AHMAD LONEIhm Rajbagh Srinagar
11/17/2018

12. 3.L-SHAPED
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

13. LOBBY LAYOUT BY TARIQ REYAZ AHMAD LONE Ihm Rajbagh Srinagar -190008
11/17/2018

14. RECEPTION, INFORMATION AND CASHIER COUNTER
Various activities such as arrival, information departure, mail handling, luggage handling, and bill settlement connected with the guest are done from these counters which are situated in the lobby.
The counters must be fully functional, operational and well planned.
The height of the counters should be between 38” to 42”, width 30” (approx.) and it may vary as per the size, type, business profile of the hotel and the systems used etc.
. The counters should be designed matching with the shape of the lobby.
Material used for making the counters varies from wood and cement to concrete with finishing of laminated surfaces, stone, marble granite etc...Depending on various factors such as cost and design etc.
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

15. HOSPITLITY DESK
This desk deals in all such services that are offered to the guest either complimentary or are available at a very little charge such as :
Aarti, tikka, garlanding.
Baby-sitting
Personalized stationary
Flowers/fruits
Free airport pick up and drop
Assistance on shopping
Guiding foreign guest on tours and shopping etc.
FUNCTIONS:
Courtesy to call VIP
Ensuring comfortable stay
Escorting VIPs to room
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

16. FRONT OFFICE EUIPMENTS AND FURNITURE (NON AUTOMATED, SEMI AUTOMATED AND AUTOMATED
Mentioned below is the list of equipments and furniture, racks and cabinets etc usually used in the hotels .Hotels run on manual/mechanical and automatic system, i.e., non automated, semi automatic and automatic systems.
Front desk/counter (for all systems)
Bell desk and concierge desk (for all systems)
Lobby desk (for all systems)
Travel counter (for all systems)
Key and mail rack (for semi and non automatic system)
Mail sorting rack (for semi and non automatic system)
Mail forwarding file (for semi and non automatic system)
Duplicate key rack (for semi and non automatic system)
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

17. FRONT OFFICE EUIPMENTS AND FURNITURE (NON AUTOMATED, SEMI AUTOMATED AND AUTOMATED
Guest history filing cabinet (for semi and non automatic system)
Reservation filing cabinet (for semi and non automatic system)
Page board (for all systems)
Safe vault and in room safe (for all systems)
Type writer (for semi and non automatic system)
Bulletin boards (for all systems)
Photocopying machine (for semi and non automatic system)
Room rack (for semi and non automatic system)
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

18. FRONT OFFICE EUIPMENTS AND FURNITURE (NON AUTOMATED, SEMI AUTOMATED AND AUTOMATED
Reservation rack (for semi and non automatic system)
Billing and posting machine (for semi and non automatic system)
Cashier well/bucket (for semi and non automatic system)
Date and time punching machine (for semi and non automatic system)
Credit card imprinter (for semi and non automatic system)
Telephone (for all systems)
Rotator rack ( semi automatic system)
Postal weighing scale (manual system)
Luggage trolleys (manual system)
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018

19. FRONT OFFICE EUIPMENTS AND FURNITURE (NON AUTOMATED, SEMI AUTOMATED AND AUTOMATED
Luggage net ( manual system)
Complete computer system hardware (automatic system)
Perpetual year planner /status board (manual system)
Information rack ( semi automatic system)
Magnetic strip reader ( automatic systems)
Voucher rack (all systems)
Account posting machine (semi automatic system)
Cash register (semi automatic systems)
REYAZ AHMAD LONE Ihm Rajbagh Srinagar
11/17/2018