1. OE Project Alliance Meeting
Metrics to Enable Excellence
OPTIONAL SUBHEAD HERE
Office of Organizational Excellence
April 1st, 2016

2. Why measure performance?
You cannot manage what you cannot measure ….and what gets measured gets done”
- Quote from United
Office of Organizational Excellence

3. METRICS CHANGE BEHAVIOR DRIVE PERFORMANCE STEWARD INVESTMENTS
Motivate teams
Define processes & responsibilities
Monitor impact of new processes
CHANGE BEHAVIOR
Manage stakeholder expectations
Evaluate performance
STEWARD INVESTMENTS
Improve decision making
Enable prioritization
Office of Organizational Excellence

4. What are 3-4 of your current/future
Performance Measures?
Pair and Share

5. Office of Organizational Excellence
Timely reporting
Reduced bottlenecks
Increased savings & reduced costs
Greater visibility of expenses
Effective resource allocation
Greater visibility of risks & opportunities
Greater satisfaction & engagement:
Faculty, Staff & Students
External – parents, vendors
Value & relevance of service
Strategic partner vs. gatekeeper
Greater customer retention
Increased adoption rate of new services & behaviors
Financial Perspective
Customer Perspective
Compliance
Perspective
Internal Process Perspective
Right the first time
Targeted process improvement
Faster turnaround times
Reduced waiting times
Reduced variability
Targeted resource allocation
Clear written policies & procedures
Reduced cost transfers
Increased data accuracy
Greater adherence to policy & procedures
Reduced risk
Meaningful reporting
Office of Organizational Excellence

6. CompliancePerspective
Performance Measures for __________________________________ (initiative)
Financial Perspective
Customer Perspective
CompliancePerspective
Internal Process Perspective

7. Bring them to the next Project Alliance on April 1st
What are your current
Performance Measures?
Bring them to the next Project Alliance on April 1st
Exercise
Write down your current top 3 performance measures or what you would want to measure when your project goes live?
Discuss with your partner – listen… ask questions … give feedback… Why?
Give slides on categories - Template
What categories would you fit your measures?
What are some additional measures that fit in your chart

8. Example of Balanced Scorecard