1. Unit assessment preparation
PowerPoint presentation
Unit 333 (M&L 11): Manage team performance
Unit assessment preparation

2. Benchmarking and quality management
Total quality management
Quality management techniques
Amending priorities and plans

3. Allocating and assuring work
Strengths, competences and expertise
Experience, interests and motivation
Factors that affect a teams performance
Work allocation
Monitoring performance

4. Priorities and system change
Monitoring
Task method
Work allocation – BALM
Timescales
Equipment and supplies
Training
Team improvement technique

5. Team communications Why communicate Effective communication Feedback
S M A R T
Types of communication
Lines of communication

6. Support and feedback Coaching Mentoring Feedback
Effectiveness of team communications
Communications review

7. Any questions?

8. Multi choice question paper
The multiple-choice question paper has 10 questions and you have 20 minutes to complete.

9. Assessment of Unit 314