1. The Personal Care Attendant Quality Home Care Workforce Council
Consists of nine appointed members and established within the Executive Office of Health and Human Services (EOHHS) to “…insure the quality of long-term, in home, personal care by recruiting, training and stabilizing the work force of personal care attendants (M.G.L. Chapter 268 of the Acts of 2006).”

2. Council Activities: Representing Interests Of Consumers
For the purposes of collective bargaining, the Council acts as a designated employer to ensure that consumers retain the right to hire, select and train their PCAs
Negotiates on issues such as benefits and wages with the 1199 SEIU United Healthcare Workers East Union which represents PCAs.

3. Council Activities: New Hire Orientation for Personal Care Attendants
Required for all PCAs hired as of January 1, 2014.
Supports consumers in their role as employers by providing them a standard orientation curriculum and to insure that PCAs receive the same basic information about their employee rights, roles and responsibilities.
Upgrades to the consumer on-line training to provide a fully automated tool for easier navigation and tracking of completion.

4. Council Activities: PCA Referral Directory Website
The Rewarding Work Website ( provides consumers with a statewide, tool for locating and hiring PCAs.
Designing a new PCA referral directory website to provide a variety of resources to support consumer and PCAs such as additional language translations, access from a mobile devices, expanded capabilities to search and match users.

5. Council Activities: Recruitment And Retention Project
Workers
(MRC Consumers)
Facilitate match with PCA Employers
PCA Employers
(PCA Consumers)
Post open jobs with MRC
Promote networking events
New pilot program:
Provide community outreach to consumers and PCAs and opportunities to meet and network for workers and jobs
Expand partnerships with the Massachusetts Rehabilitation Commission and area Workforce Investment Boards to increase new PCAs and provide employment supports and training to help improve retention
Pilot locations: North-Lawrence/Lowell; Central-Worcester; West-Holyoke/Springfield; South-Brockton/New Bedford/Fall River/Taunton

6. Council Activities: Paul Kahn Awards For PCA Service

7. How to Contact The PCA Workforce Council
Location: 600 Washington Street, Room 7264, Boston, MA Telephone: Website: Facebook: Staff: Lisa Sirois, EdD, LICSW, Executive Director Michelle Byrd, Sr. Executive Assistant