1. Director’s Report to the Florida Rehabilitation Council
Allison Flanagan, MRC, CRC
May 15, 2018
Sarasota, Florida

2. March 2018 Youth & Student Snapshot
Area
Age
14-21
Total
Caseload
% of Caseload
Current Potentially Eligible Pre-ETS
Pre-ETS Students 1
2,006
5,368
37.37%
357
475 2
2,775
7,049
39.37%
562
793 3
3,141
7,871
39.91%
523
714 4
2,352
6,040
38.94%
399
602 5
1,640
3,484
47.07%
522
557 6
4,696
7,921
59.29%
166
201 7
2,489
5,357
46.46%
176
299
State
19,099
43,090
44.32%
2,705
3,641

3. Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates
Pre-ETS- As of March 2018, 59 school districts have representatives with the capacity to make referrals through VR’s STAR portal, and 6 districts are using alternate methods. To date, over 4,000 potentially eligible students referred for Pre-ETS. Program materials and resources are under revision.
Youth Peer Mentoring- VR recently recruited new providers, and 58 providers are going through the training process to be Youth Peer Mentor Providers.
Work-Based Learning Experiences (WBLE; formerly TPCA) Expansion- Contractual fee-for-service WBLE agreements are being developed to replace the previous TPCA held with school districts. The new WBLE agreement will allow for expansion of Pre-ETS to more students. Program materials and resources are being revised and simplified.
Discovery- Over 20 provider staff in the March training course
Self-Advocacy- Over 280 individuals have been approved to provide service. Training is now being offered in residential DJJ facilities.

4. Total Entering Services Job Retention Services
Number of Customers Entering Service by Area
State Fiscal Year (July 1, 2017 – March 31, 2018)
Area
Total Entering Services
Category 1
Percent in Area
Category 2
Percent
in Area
Job Retention Services 1
1,145
546
8.87%
599
12.41% 88 2
1,602
795
12.91%
807
16.71%
204 3
2,200
1,117
18.14%
1,083
22.43%
146 4
1,795
1,030
16.72%
765
15.85%
121 5
834
479
7.78%
355
7.35%
125 6
1,913
1,323
21.48%
590
12.22% 7
1,498
869
14.11%
629
13.03% 49
State
10,987
6,159
100.00%
4,828
737

5. Note: Category 1 and 2 Remain Open
Waitlist Summary
Note: Category 1 and 2 Remain Open
As of
March 31, 2018
Average
SFY 16-17
SFY 15-16
Customers
on Waitlist
Category 3
175
280
All Categories
13,062
Average Days on Waitlist 84
160
557

6. -679 Below 32.65% 92.26% Good 99.76% 0.55 55.07% Primary Indicators
VR Indicators and Targets State Fiscal Year (July 1, 2017 – March 31, 2018)
1.1
Change in
Employment Outcome
(≥ 0 From Previous Year)
1.2
% of Employment Outcome (Rehab. Rate)
(≥ 55.8%)
Primary Indicators
1.6
Self Supporting at Closure (≥ 53.0%)
1.3
Competitive Employment
(≥ 72.6%)
1.4
Significant Disability
(≥ 62.4%)
1.5
Earnings Ratio
(≥ 0.52)
-679
Below
32.65%
92.26%
Good
99.76%
0.55
55.07% 6

7. VR Customers Gainfully Employed and Unsuccessfully Closed
State Fiscal Year (July 1, 2017 – March 31, 2018)
Area
Gainfully Employed
Unsuccessful
Rehabilitation
Rate 1
354
748
32.12% 2
620
1,167
34.70% 3
850
1,447
37.00% 4
572
795
41.84% 5
373
711
34.41% 6
464
1,586
22.63% 7
398
1,036
27.75%
State
3,631
7,490
32.65%

8. Unsuccessful Closures by Reason
State Fiscal Year (July 1, 2017 – March 31, 2018)
Reason for Exit
SFY Number
SFY
Percent
SFY Percent
No longer interested
4,512
60.24%
66.71%
Unable to locate/contact
2,456
32.79%
25.50%
All other reasons
323
4.31%
5.03%
Transferred to another agency 54
0.72%
0.98%
Death 49
0.65%
0.70%
In prison or jail 52
0.69%
0.59%
In institution other than prison/jail 23
0.31%
0.21%
Transportation not feasible or available 9
0.12%
0.16%
Disability too significant- ineligible 10
0.13%
Extended Employment 2
0.03%
0.00%
Total
7,490
100.00%

9. Provider Support Resources
Field Provider Relations Unit
Provider Liaisons in each VR area
Quarterly provider engagement activities
Area wide provider training
Monitoring & Employment Contracting Unit
New Intake Process for Provider Applicants
Onboarding, Welcome Guide and Orientation
Ongoing Efforts-
Continue to standardize provider training & resources
Required training for providers and new provider staff
Continue to centralize provider resources
Provider Newsletter- rolled out January 2018

10. Provider Placements as Percentage of Total
Gainfully Employed and Provider Placements
State Fiscal Year (July 1, 2017 – March 31, 2018)
Area
Gainfully Employed
Provider Placements
Provider Placements as Percentage of Total 1
354
148
41.81% 2
620
336
54.19% 3
850
606
71.29% 4
572
410
71.68% 5
373
205
54.96% 6
464
227
48.92% 7
398
255
64.07%
State
3,631
2,187
60.23%

11. Total Unsuccessful Closures after Referral to a Placement Provider
State Fiscal Year (July 1, 2017 – March 31, 2018)
Area
Total
Unsuccessful
Closures
Unsuccessful Closures after Referral to Placement Provider
Unsuccessful Closures after Referral as Percentage of Total 1
748
251
33.56% 2
1167
466
39.93% 3
1447
844
58.33% 4
795
462
58.11% 5
711
304
42.76% 6
1586
650
40.98% 7
1036
535
51.64%
State
7,490
3,512
46.89%

12. Provider Capacity Update
Provider Type
SFY 2016
SFY 2017
SFY 2018
Discovery/
Customized Employment
78 Certified
96 Certified
33 in Courses
99 Certified
36 Course Pend.
CBTAC 50 64 68
Project SEARCH Sites 21 32
WBLE
20 Districts
27 Empl. Spec.
24 Districts
29 Empl. Spec.
25 Districts
39 Empl. Spec.
STAR Portal Participating Districts 27 53 59

13. Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update
Business Representative positions- 4 vacancies in Jacksonville, Ocala, Miami and Fort Myers
Participating with Provider Liaisons to do field training for providers on the link between Business Relations and Provider Liaison roles
Working on Pre-ETS Coordination of Services. Training was provided to the BRR’s on how to serve transition youth through work with employers. The focus was on working with employers to provide youth work-based learning experiences
We have 27 Chamber memberships resulting in business partnerships- tracking progress in Salesforce
Participating in Population Outreach and Business Outreach workgroups on FL’s ApprenticeshipUSA grant

14. Section 511
Career Counseling and Information and Referral (CCIR) must be provided to certain people employed in subminimum wage jobs
Over 3,000 individuals have completed course
VR is working with CCIR providers, 14 (c) employers, Agency for Persons with Disabilities, and Ticket to Work staff to conduct collaborative and informational sessions to assist individuals in planning for life beyond 14 (c) employment

15. March 2018 CASELOAD SNAPSHOT
Area
Field Staff Carrying a Caseload
Average Caseload
Median (Middle) Caseload
Maximum Number of Cases 1 54 91
94.0
180 2 76 82
86.0
169 3 73 98
96.0
209 4 64 85
86.5
157 5 33 88
92.0
167 6 70
110
119.5
168 7 52 97
98.0
171
Statewide
422 93 95

16. Ombudsman’s Customer Relations Report (July 1, 2017 – March 31, 2018)
Factor
SFY
SFY
SFY
Total Contacts
1700
2461
2555
Information & Referral Requests
872 (51.3%)
1333 (54.2%)
1262 (49.4%)
Complaint Requests
828 (48.7%)
1128 (45.8%)
1293 (50.6%)
App/Eligibility
35 (4.2%)
55 (4.9%)
55 (4.4%)
Nature/Scope of IPE
180 (21.7%)
207 (18.3%)
187 (14.5%)
Quality of Counseling
261 (31.5%)
380 (33.7%)
383 (29.6%)
Delivery of Services
163 (19.7%)
195 (17.3%)
270 (20.9%)
Cost of Services
87 (10.5%)
117 (10.4%)
57 (4.4%)
Term. of Services
64 (7.7%)
101 (9.0%)
132 (10.2%)
Other Complaint
38 (4.6%)
73 (6.4%)
208 (16.1%)
Valid
78 (9.4%)
202 (18.0%)
99 (7.6%)
Valid-No-Fault
143 (17.2%)
183 (16.2%)
172 (13.3%)

17. Wait List/Cat. Assignment
Administrative Hearing Requests by Area and Reason (July 1, 2017 – March 31, 2018) A R E
Reason for Request
Case Closure
Nature/Scope
of IPE
Wait List/Cat. Assignment
Other Reasons
Total
SFY
17-18
16-17 1 2 4 3 9 15 5 6 7 NA 8 16 27

18. Additional Program and Project Updates
VR Works!- Training is complete and now part of VR operations
Service Provider Choice Directory (aka Vendor Profile) launched in early August
Orientation webinars presented to VR staff and Providers in late July
External use statistics for January- March 2018-
Site visits- 121,781
Page visits- 1,643,000
Internal use statistics for January- March 2018-
Site visits- 12,592
Page visits- 15,459

19. Comments and Questions Welcomed
Thank you!
Comments and Questions Welcomed
Allison Flanagan