1. Using Concordat and UEC Vanguard status to drive the change
Elaine Young,
Associate Director of Service Integration

2. What does good look like?

3. The Model 24/7 mental health crisis care pathway in the community
Timely access, safe, effective, high quality care for people in mental health crisis
Reduced pressure on the urgent care system – ED, ambulance service…….
24/7 self-referral
Tele-triage care and support
Enhanced Support to Paramedics and NHS 111 – system-wide coordinator
Face to face assessments < 1 hour
Nurse prescribing
Mental Health Crisis care for Children and Young People (CYP)
Medical, AMHP provision
Enhanced Psychiatric Liaison Service
The Sanctuaries
Development of the Directory of Services (MiDOS/capacity app)
Integrated Police Control Room

4. First Response Service

5. Measurement for improvement
Progress since 19th September full model launch:
No of all referrals to the First Response Service
No of MH crisis assessments - 920
No of referrals to ‘Sanctuary’ - 116
4pm – 10pm

6. First Response Service via 111 option 2

7. Any questions?

8. For more information please contact by email:
Thank you!!!
For more information please contact by
Elaine Young, Associate Director of Service