1. Chapter 8: Training and Development
MGT 3513
Introduction to Human Resource Management
Now is the time to silence and put away cell phones.

2. ANNOUNCEMENTS

3. The Office, Season 3 – “Traveling Salesmen”
What phases of the training process did you see in this episode (Phase 1 – needs assessment; Phase 2 – development and conduct; Phase 3 – evaluation)?
What major type of training is being used (OTJ or Off the job)?
What are some of the disadvantages of the type of training used in this episode? 
What are some of the advantages of the type of training used in this episode?
Give examples of how the trainers could have improved motivation among trainees.

4. Questions on Training and Development
What is training?
What is development?
How are training and development different?

5. Challenges in Training
Training is NOT always an appropriate
solution
How do we know when training is appropriate?
Goals of training should be clear and realistic
Use goal setting theory
Training can be expensive, but may be a worthwhile investment
How do we know if it was worth it?

6. 3 phases of the Training Process
Phase 1: Needs Assessment
Phase 2: Development & Conduct of Training
Phase 3: Evaluation

7. Questions on Phase 1: Needs Assessment
What is the purpose of needs assessment?
Explain these levels of assessment
Organizational analysis
Task analysis
KSAs
Person analysis

8. Training Objectives Specific goals for training should address
Performance
Quality
Conditions
Examples:
Conduct CPR on a dummy, making no mistakes, without assistance from instructor
Bake a cake, using a recipe and provided equipment, without burning or under baking it

9. Questions on Phase 2: Training and Conduct
Explain the benefits and drawbacks of
On-the-job training (OJT)
Discuss the following forms of OJT
Job rotation
Apprenticeships
Internships
Explain off-the-job training

10. Principles of Learning: Basic Learning Process
Reinforcement Theory
Positive reinforcement
Negative reinforcement

11. Principles of Learning: Motivation to Learn
Motivation to learn improves training effectiveness
Motivation is influenced by self- efficacy
Self-esteem = Overall feeling of pride in self and capabilities
Self-efficacy = Feelings about one’s ability to perform a certain task

12. Principles of Learning: Motivation to Learn
Sources of self-efficacy
Past accomplishments
“I’ve been able to do the same thing in the past”
Observation of others
“If he can do it, then so can I”
Verbal persuasion
Coach says: “C’mon…I know you can do it!”
Logical verification
“I’ve succeeded at something very similar, so I should be able to do this, too.”

13. Principles of Learning: Practice
Practice = performing a task you have just learned
Ways to make practice more effective
Overlearning
Feedback
Content and timing
Spaced vs. massed learning - time
Whole vs. part learning - content

14. Questions on Training Evaluation
What is a control group?
Describe the four levels of training evaluation
Reactions
Learning
Behavior (transfer of training)
Return/results

15. Increasing Transfer of Training
The ultimate goal of training is transfer.
What is the transfer of training?
__________________________________________ __________________________________________
Fidelity increases transfer
Physical = _________________________________
Psychological = ____________________________

16. Legal Issues and training
The main legal concern with training