1. Transamerica Employee Benefits
Strong Client Growth, More Voluntary Products, Exceptional Service
CRC00A-0213

2. Your Voluntary Benefits Advantage
Transamerica grew faster than any other Top 10 voluntary carrier in 2012 – More brokers and clients are choosing our products and our service.
image
* LIMRA. “Fourth Quarter Voluntary Product Sales Survey, 2012.

3. 2012 - Sustained Growth and Innovation
image

4. Why More Clients Choose Transamerica A more secure tomorrow … an exceptional service experience today
Transamerica Companies have 80 years of experience in employee benefits for employers, unions and associations
“Top 3” recommended worksite carrier by Eastbridge Consulting Group, Inc.*
One of the broadest portfolio of voluntary products
Group-based, portable products with streamlined electronic and web-based enrollments
Investments in service infrastructure to deliver personalized attention and simplicity
* Eastbridge Consulting Group. “The Evolution of the Worksite Broker

5. Financial Strength Ratings for Transamerica Life Insurance Company
As of December 2012
A.M. Best A+
Superior
2nd of 16 categories
Fitch
AA-
Very Strong
4th of 19 categories
Moody’s A1
Good
5th of 21 categories
Standard & Poor’s
4th of 21 categories
Ratings reflect the current opinion of the relative financial strength and operating performance of the company. Copies of rating reports are available at transamerica.com

6. Broadest Voluntary Portfolio Available
Life and health insurance products underwritten by Transamerica Life Insurance Company, Cedar Rapids, Iowa. Not available in all states.

7. Customer-Tuned Products
Advisors are looking for answers
to client and employee concerns
In a challenging environment:
Market developments
Health care reform
Consultant preferences
Employer options
Competitive pressures

8. Right Blend of Individual and Group Features
Group chassis provides clear benefits
Easy handling of multi-state cases
Guaranteed issue available on all products
No medical underwriting when participation requirements are met
Streamlined electronic/web-based enrollments
Designed to meet employee and family needs
Competitively priced premiums for employees
Spouse and dependent child coverage available
Full portability; no waiting periods on most products
A portfolio producers value
Plan-design flexibility
Competitive first-year and levelized commissions available

9. An Exceptional Service Experience
SALES and ENROLLMENT SUPPORT
ACCOUNT SERVICE
BENEFITS

10. An Exceptional Service Experience
People are moving to Transamerica because of our service.
Specialized sales teams
Single point of contact for each case
Personalized support
Responsive claims and customer service
The right investments for the future
Dedicated Service Attention
Committed to Technology

11. Quality Service at Every Interaction
SALES and ENROLLMENT SUPPORT
Quality Service at Every Interaction
Wide Reach of a National Leader
Regional Sales Leaders in 40 Cities
Specialized sales teams
Single point of contact for each case
Specialized Sales Support
HealthPak
Specialty Markets
National Accounts
Stop Loss

12. Flexible Streamlined Enrollments
SALES and ENROLLMENT SUPPORT
Flexible Streamlined Enrollments
Expertise with Every Option
Traditional group/face-to-face
Electronic
Web
Self-Service
Call Centers

13. Simple, Efficient Infrastructure
ACCOUNT SERVICE
Simple, Efficient Infrastructure
Real-time Access to Answers
Dedicated Client Relationship Manager
Product and training support
Case coordination and set-up
Complimentary marketing materials
Coordinated client calls
Talking Points:
Efficient Case Issue
Fast, accurate policy issue and delivery
Broker, enroller and employer reporting
Connections with client payroll/HR systems and carriers/TPAs
Standardized guidelines eliminate most home office underwriting
Guaranteed Issue available on all products
Benefits of group underwriting and customized offers
99% of all apps accepted

14. Customer-Focused Case Issue and Billing
ACCOUNT SERVICE
Customer-Focused Case Issue and Billing
Hassle-Free Case Issue
Simplified underwriting
Fast, accurate policy issue
Excellent reporting
Connections with client, carrier and TPA systems
Billing That’s Fast and Right
Focus on accuracy of initial bill
95% of payments applied within business days
Flexible billing options for every employer need and system

15. All-Access Personal Service
ACCOUNT SERVICE
All-Access Personal Service
Customer experience teams with product expertise
Online, on-demand service for employers and employees: TransamericaEmployeeBenefits.com
Dedicated Conservation Team
Protecting an average of $2 million in premium for producers every year
Speed to answer/abandonment rates 50% better than industry average
Specialized CSR expertise:
Producer Service
Claims
HealthPak
Average Customer Service Representative (CSR) tenure: 8.2 years
Online Producer Reporting
Proposals
Commission statements
Availability of direct deposit
Group and case information
New business, in-force and renewal reports
Custom reporting packages available

16. Rock Solid Claims Performance
BENEFITS
Rock Solid Claims Performance
Experienced professionals
Claims analyst average tenure of 9 years
Proactive assistance with claim submissions
Timely
90% paid within 96 hours
Easy
Consolidated, straightforward forms
Telephonic intake for wellness claims
Talking points:
Speed to answer/abandonment rates 50% better than industry average
Specialized CSR expertise:
Producer Service
Claims
HealthPak
Average Customer Service Representative (CSR) tenure: 8.2 years

17. LEADING PRODUCERS GROUP
Incentives that include a stock purchase plan, marketing allowances, reimbursement of licensing fees PLUS conventions.
Membership Levels
LPG
LPG Elite
LPG President’s Club

18. Here’s How To Get Started
To get appointed, call our Fast Agent Contracting Service
Call your Regional Vice President or Client Relationship Manager at
866-TRANSAMERICA