2. First call resolution*
Our Commitment
Our Goal
To provide our customers with flexible plans that meet their needs, develop and maintain lasting relationships, and ensure our customers receive the best value when choosing us.
Dedication to Service
We work to provide the best possible service by bringing all claims, customer service and account support together under one roof.
99.81%
211,000
First call resolution*
Calls answered in 2017*
*Renaissance Dental 2017 data

3. Value of Dental Benefits
Dental benefits are:
A highly desired benefit
Helpful for piece of mind
Cost effective; they save by:
Emphasizing prevention
Keeping people productive
Detecting and treating diseases early
Very helpful in maintaining overall health

4. Value of Dental Benefits
According to the Surgeon General and the American Dental Education Association, each year poor oral health results in:
51 million school hours missed¹
More than 164 million work hours lost²
Good oral health is important to overall health
People with dental benefits are twice as likely to visit a dentist
Regular care means teeth last longer
Data sources:: 1 Oral Health in America: A Report of the Surgeon General, American Dental Education Association: Journal of Dental Education, June 2001.

5. Value of Dental Benefits
Dentists are in the unique position to detect undiagnosed conditions because they usually see patients more often than physicians
More than 120 signs and symptoms of non-dental diseases can be detected during a routine oral exam
Diabetes
Oral cancer
Heart disease
Kidney failure
Eating disorders
Preventive care is more important than ever!

6. The Senior Market
In 2018 there will be approximately 4 million seniors turning age 65
10,000 per day
Prospects looking for help in navigating the financial and healthcare decisions
Population that has often had dental and/or vision coverage in the past and appreciates the value
Attractive add on products that enhance your value to the customer

7. Brochure

8. Plan 1

10. Vision Benefit Overview

12. Renaissance Dental PPO
Member benefit dollars go farther with Renaissance Dental
More than 300,000 office locations and over 90,000 unique providers allow Renaissance Dental to provide one of the nation’s largest dental PPO networks*
Freedom to choose any dentist, but lower out-of-pocket costs with in-network dentists
Renaissance Dental PPO dentists cannot balance bill
Dentists in-network accept a reduced fee for even more savings
Network dentists are paid directly, so there’s no paperwork for patients to file
Participating dentists abide by processing policies
*As of 01/01/2017

13. Stacked PPO Network
Combined access of Careington and DenteMax national PPO networks. Medicare compliant. Discounts of 25-40%
Connection Dental (PPO USA) has a strong rural presence, discounts averaging 25-30% and is URAC accredited and Medicare compliant.
Proprietary network supporting targeted recruitment in select locations.

14. It’s Easy to Find Participating Dentists
Visit our websites
Renaissance
Member Site
Log into our Benefit Manager and Dental Office Toolkits
Call Customer Service
(800)

15. Payment Example
As an example, say a patient visits the dentist for a covered service. If the submitted charge of $950 is covered at 50 percent, here’s the out-of-pocket cost and savings when visiting an in-network dentist:

16. VSP Partnership
Renaissance partnered with industry leader VSP to deliver quality vision solutions
VSP boasts:
Over 68 million members
Partner with eye care professionals to deliver the best patient experience
Optometrists are Therapeutic Pharmaceutical Agent (TPA) certified and ophthalmologists are American Board of Ophthalmology (ABO) certified
Credentialing process compliant with the National Committee for Quality Assurance (NCQA) standards

17. VSP Partnership All VSP doctor locations accept new patients
Dental and vision coverage is combined into one monthly payment for easy administration and clarity
Vision coverage includes additional discounts for lenses, frames, and contacts
All VSP providers offer a wide selection of contact lenses and frame brands so that customers can find the pair that’s right for them

18. Dental Claim Processing
Industry leading, proprietary claim system and claim logic drawn from decades of experience and refinement
20 million claims per year flow through this system.
96.37% of all claims processed in 10 days or less.*
Fraud and abuse management through “Focused Review”
86.74% drop-to-pay rate for clean claims – no manual intervention required.*
*Renaissance Dental 2017 data

19. Quality Guarantee
Proud financial strength rating of “A” (Excellent) by A.M. Best Company
Our years of experience and plan designs are the foundation of our unwavering success
Significant rating for a supplemental carrier
Continued strength through leadership
We strive to continually maintain the highest financial and quality standards in the industry

20. Of calls resolved on first contact*
Member Services
Experienced, well-trained representatives
Centrally located in Indianapolis, IN with all employees located in the United States
Advisors have the capability to:
Process adjustments
Handle emergency eligibility updates
Audit-release pended claims
Order ID/reference cards
Reprint EOBs
Work with an interpreter for Spanish-speaking clients
Work with Review department regarding grievance and appeal process
Easy access to answers
Toll-free number staffed from 8:00 am to 6:00pm EST
Online Toolkits
99.81%
Of calls resolved on first contact*
*Renaissance Dental 2016 year-end data

21. Online Services MyRenBenefits Dental Office Toolkit
Group plan members can review benefit information, claim transactions, and print ID cards 24/7.
MyRenBenefits
Dental Office Toolkit
Dental offices can quickly access previously submitted predeterminations, download EOBs, check statuses and more.
Dental Office Toolkit

22. Thank you!
Greg Olund
Renaissance