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2. No. It is an informal agreement between TEC Services and the IT Section of a college or department Simply, it is an agreement that TEC Services will offer service contract level service in exchange for the customers agreement to direct all computer hardware repairs to TEC Services 2

3. Priority Service Flexible Repair Options Warranty & Post-Warranty Repairs On-line Service Requests Discount on Non-Warranty Repair Labor Waiver of On-site Fees Access to Local Stocking of Dell Warranty Parts No Pre-payment 3

4. You earn a service priority commensurate with that of a pre-paid service agreement Two hour call-back and on-site within one (1) business day 4

5. You choose how you want service delivered On-site Pick-up and repair at TEC Services Deliver part to your IT staff who installs part - Example – HDD, DVD Drive 5

6. Warranty Repairs for Dell, Apple, & Lenovo Post-Warranty Repairs for all brands Written quote presented for Non-warranty repairs 6

7. On-line requests routed to TEC Services Customer Support Desk Request acknowledged within 30 minutes of reception with copy of work order 7

8. 10% discount on TEC Services fixed labor fees 8

9. You wont pay the $50 surcharge that is assessed to non-Plan customers for receiving on-site service 9

10. Receive same-day repairs on Dell desktop and laptop computers that are supported through local stocking Dell to begin local stocking for Dell servers that are in high use throughout campus 10

11. You pay as you go for parts and discounted labor for non-warranty repairs All billable charges are formally quoted before work starts 11

12. Send an E-mail to Denise Mattox at dmattox@uga.edu and ask to subscribe to the Computer Service Plan dmattox@uga.edu Denise establishes new account in the database and sends Customer Account Number to customer 12