1. Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.
Workplace Etiquette
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

2. Office Etiquette True False Quiz
Manners change with time.
Having manners means you have good business etiquette skills.
Cubicles are so small that it isn’t necessary to stand to greet a person who enters your cubicle.
It’s OK to chew gum in your cubicle.
Copyright 20079© The Emily Post Institute, Inc. All rights reserved.

3. Office Etiquette True False Quiz
Personal space: about 18” is a safe distance.
Calling older workers by their titles and last names is passé.
All this talk about corporate cultures is a myth.
You should leave your number at the end of every voice mail message.
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4. General Office Manners
Greet each other with a smile.
Respect each other’s privacy.
Knock before entering.
Focus on your colleague when you are meeting.
Be on time.
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5. You Are The Etiquette Expert
“I stopped to get a drink of water and ran into Marge. She started talking to me about some problems she was having with a client. I know it’s important to help a colleague think through a problem, but I had a report due in half an hour, and I needed to finish it. Marge had me trapped.
How can I disengage without insulting Marge?”
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6. Annoying Office Issues
Our work spaces are open cubes, so there’s little privacy. One of my co-workers will often whisper when speaking to other people.
Do you think this is rude?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

7. Workplace Etiquette Don’t put others down. Don’t act superior.
Manners do matter.
Pick your fights carefully.
If you are going to confront:
Do it privately.
Get calm.
Know what you want for an outcome.
Seek the other person’s “buy-in.”
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

8. You Are The Etiquette Expert
I was walking by “Larry’s” cubicle yesterday and as I glanced in I noticed Larry had removed his shoes and socks and was cutting his toenails.
What should I do?
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9. You Are The Etiquette Expert
I was walking by “Larry’s” cubicle yesterday and heard a strange noise. Larry was using an electric razor at his desk. What should I do?
Ignore Larry.
Tell our manager and let him deal with it.
Ask Larry if you could have a chat with him and set up a time.
Tell Larry that what he’s doing is gross and he should stop immediately.
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10. Offensive or Disturbing Personal Issues—The Cure
Goal is to correct behavior not embarrass.
If roles were reversed.
Care about you and your success.
“This is about…”
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

11. Annoying Office Issues
The third time I walked past Marcia’s desk yesterday, I didn’t say, “Hi.”
Do you think this is rude?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

12. General Office Manners
Greet each other with a smile.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

13. Annoying Office Issues
Yesterday a co-worker got a phone call from his daughter. It turns out she had been suspended from school that day. I couldn’t help overhearing the conversation.
What should I have done?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

14. General Office Manners
Greet each other with a smile.
Respect each other’s privacy.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

15. Annoying Office Issues
Jack, who has the cube next to me, is driving me crazy. At least five times a day, he pokes his head over the cube wall and starts talking to me. What should I do about Jack?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

16. General Office Manners
Greet each other with a smile.
Respect each other’s privacy.
Knock before entering.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

17. Annoying Office Issues
Sometimes, when I go over to Tom to ask him a question, he is reading a report and making notes while he talks to me. The other day, his computer signaled that an arrived. He clicked on it and started to read it while I was in mid-sentence.
Do you think this is rude?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

18. General Office Manners
Greet each other with a smile.
Respect each other’s privacy.
Knock before entering.
Focus on your colleague when you are meeting.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

19. Annoying Office Issues
It happened again today. One of our team members, was ten minutes late. “I’m sorry, I’m sure you’ll understand. I was just finishing up a report for Mr. Evans.”
Do you think this is rude?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

20. Annoying Office Issues
It happened again just this morning. I answered the phone “Hi this is Jane at MDC Company. How can I help you?” The voice on the other end responded, “Hi. Could I speak to Tom Smith?” He didn’t give his name or company.
Do you think this is rude?
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

21. General Office Manners
Greet each other with a smile.
Respect each other’s privacy.
Knock before entering.
Focus on your colleague when you are meeting.
Be on time.
Identify yourself on the phone.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

22. Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.
Meetings With Clients
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23. You Are The Etiquette Expert
At an important client meeting a cell phone begins ringing. After the second ring everyone realizes that it is your phone. You would:
Try to pretend it wasn’t your phone.
Answer it and try to talk softly.
Get up, leave the room, and answer it.
Shut the phone off without answering the call.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

24. You Are The Etiquette Expert
“I accompanied a colleague to a client presentation. Her presentation was poor. Afterward, she said to me, ‘I think it went great. Don’t you?’
I didn’t know what to say, so I said nothing.
What should I have done?”
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.

25. Business Meeting Top Seven
Be prepared:
As the organizer: Have an agenda and supporting documents.
As a participant: bring the materials and information assigned to you.
Notify the organizer of any change required in your plans ASAP
Be punctual
Have business cards ready
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26. Business Meeting Top Seven
Turn off cell phone,watch timer,etc…..
During the meeting
Keep a positive attitude, eye contact, poker face.
Do not contradict each other.
Be a good listener/participant; avoid day dreaming, dozing, looking bored.
Follow-up
Organizer: send minutes and to do’s.
Participants: be clear of expectations and follow through.
Copyright 2009 © The Emily Post Institute, Inc. All rights reserved.