1. Dynamics 365 for Field Service - Elevator Pitch
Master the service call
Influencing Roles: CIO, CXO, CFO
Target Audience:
VP Service
VP Operations, COO
Quick Pitch
Move from reactive to proactive field service by bringing together IoT and AI with Field Service
Questions
Customer Benefits
Fix before customers know there’s an issue with IoT and AI-driven predictive service to detect, troubleshoot, and resolve issues remotely
Optimize your technician skills and resources by automatically scheduling the optimal resource for the most efficient outcomes
Make technician more impactful with mobile devices and augmented reality technology to improve resolution times at the customer site
Question
Answer
Does your current vendor provide a single, end-to end solution for proactive service across business applications, AI, IoT and cloud?
Microsoft delivers leading field service business applications, IoT and AI, powered by our own trusted cloud infrastructure.
How many different vendors do you work with to bring together onsite service and operations?
Microsoft is unique in our ability to deliver end-to-end service across front and back-office with a single view of your customer and seamless processes from service order to resolution and billing.
Have your vendor costs escalated beyond the original quote?
Microsoft brings together all the field service capabilities under a transparent and predicable pricing model that achieves a lower total cost of ownership.
70% of sales reps think their jobs are highly complex
67% of rep’s time spent on non-selling activities
77% of buyers don’t believe sellers understand their business
6.8 people on average are involved in a buying decision
Do your sellers know who to target?
How motivated are your sales teams? Would you like to reduce your seller onboarding time?
Do you sellers provide cross/up-sell recommendations?
Trigger Events:
What is the right engagement point based upon the customer?
Complex sale with multiple gate-keepers
What does it do for your people and sell more:
Give your reps relationship scores
We score leads
Forrester wave as conversation starter:
We have an industry leading solution as per forrester….Ranked leader by Forrester…
Create personalized experiences to customers….
Solution cap:
What is the intelligence (give examples)
Health/risk
What do we mean
Current sales leadership under pressure as growth has flattened.
Published sales…automation ignition or sales transformation initiation (project in flight)
Salesforce relationship under stress (cost, lack of adoption, complex integrations