1. AXELOS Membership

2. SERVICE DESK TECHNICIAN
AXELOS Membership
An online membership that equips you with a wide range of content, templates, toolkits, online resources and best practice guidance that enables you to succeed.
SERVICE DESK TECHNICIAN
IT OPERATIONS MANAGER
PROJECT COORDINATOR
PMO MANAGER
IT PROGRAM MANAGER
PORTFOLIO DIRECTOR
Membership will support ITSM and PPM professionals whatever stage of their career. In one place you find resources you need to help you be successful in your career.

3. AXELOS Membership Help you pass your exams
Help you advance your career
Help you excel
in your role
Global
Community
Professional
Recognition
Get exam ready with our repository of exam guidance.
A one stop shop of resources to plan and develop your career.
Access practical content you can apply in your job.
Over 55,000 individuals sharing best practice.
Digital badge linked to certification
and CPD.

4. Help you pass your exams
Get an overview of the Foundation certificates
and prepare for your exams with
How to pass videos featuring AXELOS examiners
Interactive quizzes based on real exam questions
If you’re at the start of your best practice career you can explore a range of resources that introduce you to the AXELOS certifications so you understand what is involved and start preparing you for your exams. These include videos of AXELOS examiners advising you on revision areas, quizzes based on past papers to test your knowledge and advice on the types of questions you could get asked and how to best answer them.
Although these materials aren’t designed to act as training materials they will help you focus your energies on the areas of the syllabus that you need to understand so you are as prepared as you can be for your exam. Currently these exam resources are aimed at the foundation level for PRINCE2 and ITIL but AXELOS will be adding further content to help you progress through the AXELOS certifications as your career progresses.
Tools and tips to improve your exam technique

5. Help you advance your career
Skills Assessment: benchmark your skills against industry standards
Assess yourself by choosing a job role or a particular skill
Invite your peers to assess you so you benefit from 360 degree feedback
Benchmark yourself against industry best practice
Recommended CPD content and activities to help you develop professionally
AXELOS Membership is underpinned by the AXELOS Skills Framework, which was developed to help provide individuals and organizations with a benchmark that is aligned to the PRINCE2, ITIL and MSP syllabuses whilst adding in best practice from other sources including the European e-Competence Framework for ITSM skills and the ICB3 from the International Project Management Association.
To help individuals make the most of the framework you can access online tools that allow you to asses yourself either by a job role or a particular skill. You can also invite your peers to do the same assessment for you so that you get 360 degree feedback. Once you’ve completed the assessment you can see how you have performed against the industry standard as well as get recommendations for the types of development activities you could do to build certain skills.

6. Help you advance your career
Continuing Professional Development (CPD):
Three stage cycle to guide individuals through the process
Choose from four categories of CPD activity
Professional experience ensures a link to the workplace
Complete 20 points of CPD annually to earn a digital badge
Professional development is at the heart of the membership programme. It isn’t mandatory but it can be a helpful way to help you build a career plan and identify development needs that will help you reach your career aspirations. The AXELOS approach to continuing professional development (CPD) is a best of breed model that gives you some structure to make it easy to follow but allows you the freedom to identify and record development activities that are relevant to you.
There are three stages to go through. The first is to use our skills tools to assess your capabilities so you can start to build a development plan. You then go off and undertake the activities you think are most relevant and finally you log those activities and identify how they have helped you develop certain skills. To ensure that the activities are relevant to you as a professional they need to fall into four categories: professional experience, training, community participation and self study. You have to complete 20 points annually, 5 of which must be linked to professional experience. And in return for logging those points you can earn a digital badge that is linked to your certification. Digital badges can only be awarded to individuals that already have an ITIL, PRINCE2 or MSP certification. It you have a PRINCE2 practitioner certification you can use your digital badge as an alternative to re-registration.

7. Help you advance your career: Digital Badges
Digital Badges: a recognized way to verify your achievements across all digital platforms
Digital badges are an innovative way to verify credentials in an online world. They can be shared across different online platforms and are underpinned by metadata that identifies the award you have received, when you earned it and who it has been awarded by. So in this instance individuals would see that you have earned a digital badge for successful completion of CPD activities linked to your AXELOS certification. They will be able to see when you achieved the award and that it has been awarded to you by AXELOS.
You can use digital badges to differentiate yourself and to demonstrate your achievement in completing CPD activities to maintain your skills and knowledge. Having a digital badge will help you stand out from your peers.

8. ITIL publications include an
Help you excel in your role: Best Practice
ITIL publications include an
Introduction to ITIL Service Lifecycle and ITIL Continual Service Improvement.
PPM publications include Directing Successful Projects with PRINCE2 and
Integrating PRINCE2.
Worth over £800!
Finally as a member you can benefit from a bank of content that will help you excel in your role. Firstly you can access online subscriptions to core AXELOS publications including the ITIL Key Element Guides, ITIL Continual Service Improvement and Integrating PRINCE2. These subscriptions are not restricted to your product membership. This means that regardless of whether you subscribed to ITIL, PRINCE2 or MSP you can access all these publications, expanding your access to best practice products and your subject knowledge.

9. Help you excel in your role: Career Profiles
Access over 38 job descriptions for roles within ITSM and PPM to help you understand your responsibilities and the key capabilities you need to demonstrate.
AXELOS has taken the content that you find on its career paths and expanded it further to provide you with detailed job descriptions for over 38 job roles. You can use these to support you in your recruitment of team members or to aid you when applying for other roles.

10. Help you excel in your role: Toolkits
Download Project in a Box to
deliver projects in a consistent way.
Resources include:
Praxis Framework
DSDM Atern
PPP Methodology
MSP Methodology
Document Management
In keeping with best practice you can also access content from third parties, for example Project In a Box. Individuals will get access to range of templates and toolkits that they can download to help them apply project management and PRINCE2 methodology in the workplace. As the membership offering is developed you will benefit from even more practical tools that you can take to apply in your workplace helping you to be successful.

11. Help you excel in your role: White Papers
Members also benefit from early access to the latest thought leadership. AXELOS releases a range of white papers across ITSM and PPM and as a member you can get access to these 6 weeks before they are released on AXELOS.com.
6 weeks exclusive access to the latest thought leadership from AXELOS before it becomes available to the wider public!

12. Help you excel in your role: AXELOS Exchange
Monthly webinar series exclusively for members
Brings together industry experts from across ITSM and PPM
Topics include a wide range of management leadership techniques such as hiring a motivating great talent, communication styles and approaches to learning
Expanding on thought leadership AXELOS are also bringing our experts directly to you through the AXELOS Exchange webinar series. Each month members can join a webinar to find out about the latest trends that are impacting on the profession. Speakers are invited from around the world to participate in these sessions giving you a global perspective of best practice.

13. AXELOS Community
The AXELOS Community brings together professionals from around the world to share best practice.
Features include:
Discussion forums
User profiles
Trophies
Gamified leader board
And finally continuing with the global theme AXELOS are supporting the entire global best practice community with the launch of AXELOS’ online community. With online forums and discussion on a range of subjects this community is the place to come to discuss and share ideas on best practice. It is open to everyone, not just members, to ensure that everybody can be part of the conversation.

14. Easy to join…. Advance your role Excel in your career
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Create an online account
Annual membership is £50 +VAT