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General IS Assembly Meeting
January 27, 2009
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Agenda 10:00-10:15 Kick-Off Video 10:15-10:20 Welcome Fred Hammond
10:20 -10:30 Introduction Bert Robles 10:30-10:50 Clinical Application Ernie Weber Cont. Revenue Cycle Apps. 10:50-10:55 Customer Support Group Dilip Nath 10:55-11:05 Business Applications Rick Ramlakhan 11:05-11:15 Scientific Computing Matt Avitable 11:15-11:25 Academic Computing Greg Conyers 11:25-11:35 Biomedical Comm. Manny Bekier 11:35-11:45 Video – “Change•••” 11:45-11:55 Information Security Brian Gaon 11:55-12:05 Telecommunications Melanie Scott 12:05-12:15 Network Technology Joel Stern 12: Interoperability & Applications Tony Pagnoni 12:25-12:35 Systems Operations Robert Losonsky
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We Heal We Teach We Discover
Office of the CIO We Heal We Teach We Discover
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Office of the CIO Today’s Objectives Recognition of our People
Reflect on our Accomplishments Our Challenge Ahead Our Professionalism & Growth
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Office of the CIO Performance Programs E-Learning SkillSoft
Drafts Completed –UUP Management & Staff Completion of Performance Programs by 2/16/09 Professional & Technical Growth Plan! E-Learning SkillSoft Extensive Courseware (800) & Referenceware libraries (4500) Interactive Courses & Certificate Programs Learning Simulations Thousands of the latest and best business and technology books Broad and deep coverage of over 100 different technology topics
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Office of the CIO Gartner : World Class Research & Consulting Services
1,200 research analysts and consultants Application Development & Integration Business Intelligence Business Process Management Consumer Technologies Customer Relationship Management Data Management & Integration Emerging Trends & Technologies Enterprise Architecture ERP & Supply Chain Management High-Performance Workplace IT Asset Management IT Operations IT Management Mobile & Wireless Networking & Communications Equipment Networking & Communications Services Open Source Outsourcing PCs, Laptops & Handheld Devices Security & Privacy Servers & Storage Web Services
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Announcing IS System Directory Data Base
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Office of the CIO
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Office of the CIO
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Ernie Weber CAG - Computer Applications Group
SUNY Health Bridge (Electronic Medical Records) Revenue Cycle Applications Group Ernie Weber
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Clinical Applications & Imaging Group
Staff Recognition Michael J. Burns, Associate Administrator Dynesdal Wint, Associate Director Richard Ajimati, Supervising Prog Analyst Tracy L. Coar, Sr. Administrative Asst. Maryam McCallum, IT Training Coordinator Eon Watts, Lead Programmer Aleksandr Roytberg, Supervising Prog Analyst Sean Bullen, Supervising Prog. Analyst
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 Viasys Epilepsy Monitoring System Upgrade CoPathplus – Implementation of Dragon Naturally Speaking Voice Recognition
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 Philips OB TraceVue Fetal Monitoring System – Revision upgrade to Rev E.0.0.1 T-SystemEV- total of four system upgrades and two revision upgrades 3M Healthcare System –Installation of the 3M ClinTrac and Abstracting System
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 Tumor Registry System Upgrade Nurse Scheduling / System Upgrade Cactus Physician Credentialing System All Radiology PACS images are available on the web.
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 Document Imaging Management System (DIMS) Backfile Conversion – total of 5.8 million pages scanned 11.5 million images in our enterprise-wide system
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 ORSOS-Operating Room System Implementation of Renal Division (Inventory, Scheduling and Charging) Post case turn-around time has improved productivity and operations
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 GE Centricity Picture Archiving and Information System Established workflow for Echo and Cath Lab Established work list management for Cath Lab Installed Cardiology Information System 1000 reading workstations
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Clinical Applications & Imaging Group
Key Accomplishments for 2008 Clinical Application System Training Cerner LIS Order Entry / Inquiry Eagle Appointment Scheduling/ Patient Inquiry PC Literacy SUNY HealthBridge Nursing Desktop Icon Training
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Clinical Applications & Imaging Group
Looking Ahead 2009/2010 GE Centricity – Cardiology Phase 1 “go-live” = 1st qtr 2009 Morrisey System for Case Management, Denials, Social Work, Infection Control, Performance Improvement Implementation of the Impac Radiation Oncology Management System
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Clinical Applications & Imaging Group
Looking Ahead 2009/2010 Implementation of Powerscribe Radiology Voice Dictation System Expansion of the Document Imaging System campus-wide
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SUNY HealthBridge Michelle Daniels-Devore Brenda Jenkins
Staff Recognition Michelle Daniels-Devore Brenda Jenkins Marva Lawrence Jeffrey Lee Henry Tseng Benjie Tudtud Alex Peskowski
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SUNY HealthBridge Patient Lists and Results Retrieval
Key Accomplishments for 2008 Patient Lists and Results Retrieval Nursing units: 61, 62, 63, Dialysis. Adult Chemo. Nursing units: 81, 82, 83, 71,72, 73,74, Epilepsy, 52. Nursing units: 41,42, 43, RR, 31, 32, 33,34,22, 24.
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SUNY HealthBridge Physician and Nurses notes Immunization Record
Second Activation Activation of Clinical Documentation in Suite B (Family Practice) Physician and Nurses notes Immunization Record Wellness schedule Medication Profile
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SUNY HealthBridge 5.0 System Upgrade. Pharmacy Activation
Looking Ahead 2009/2010 5.0 System Upgrade. Pharmacy Activation Additional Clinic Activations with new functionality including Rx Writer, Pt Tracking, and Scheduling. Computerized Physician Order Entry (CPOE) Activation.
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Revenue Cycle Applications Group
Staff Recognition Izzy Chait Stuart Clenman Dilip Nath Garett King Michael Macht Parvin Tavakoli Goldy Stern Riva Stockhammer Dipa Nath Joy Eisenstat Siva kana
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Revenue Cycle Applications Group
Key Accomplishments for 2008 Implemented new Physician NPI Set-up & UB04 Claim format, replaced UB92. POA – Present on Admission Set-up, new data collection requirements for billing and SPARCS. Medicaid’s New OP Ambulatory Procedure Group coding logic and reimbursement Set- up for Clinic encounters. New logic for OP reimbursement like the IP Diagnostic Related Groups. Successfully Installed and support for NDC’s ePremis product, which provides a Claim Manager and a Claim’s Clearing House. Bay Ridge Go-Live – Registration and Billing Set-up. We have Completed merging 40,000 patients, reducing our MPI by 20,000. This is a prerequisite to interfacing with multiple systems. We are live with Accu-Match in the Emergency Room and Admitting areas and will be live in the OPD area by March 2009. Eagle Support for Clintrac MR Coding System & for Lawson Implementation.
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Revenue Cycle Applications Group
Looking Ahead 2009/2010 Further rollout of APG in 2009 Implement remainder of the Accu Match in 2009 Implement Document Imaging Report Distribution tools to incorporate the existing FISRAS reports distribution system. Train and Encourage users to use the document imaging system product to use for data analysis and business planning. Implement Business Objects Data Integrator Solutions. Migrate legacy data from dbase to Microsoft SQL environment. Streamline information submission to various agencies including SPARCS, UHC, DOH and NYCLIX.
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Dilip Nath Customer Support Group
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Customer Support Group
Staff Recognition Arkadiy Dvorkin Steve Fouchong Joshua Kellerman Joseph Menuau Siva Kana Gio Augustin Nigel Robertson (New Member) Dawn Qiu (New Member) Jogy Mathew (New Member) Vicente Farias (New Member) Larin Battles (Temp) Maurice Augustin (Temp)
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Customer Support Group
Key Accomplishments for 2008 Deployed over 500 New Devices. Provided resolutions to over 12,000 reported incidents. Consolidated support technicians, Desktop & 1st level applications support functions to a single point of contact. Completed support center maturity assessments by HDI. (Help Desk Institute) Provided professional training to most of the staffs on Windows Vista, Mac, Citrix, Customer Service Skills, and Certified several of the staff by Help Desk Institute.
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Customer Support Group
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Customer Service Group
Looking Ahead 2009/2010 Extend business hours from 8am to 8pm & by 2010 extend to 24/7/365 days. Upgrade Track It 7.0 (incident management system) to 8.5 & implement best practice. Introduce online customer feedback and launch self service. Full implementation of ASCD (automated skills based call distribution) system. Introduce ITIL methodology and KPI (Key performance indicators). Increase remote support, and first call resolutions including mobile users.
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Business Applications Group
Enrick Ramlakhan Business Applications Group
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Business Applications Group
Staff Recognition Janet Karageozian Ivan Vasquetelles Elizabeth Schwartz Herve Blemur Vicki Marsan
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Business Applications Group
Key Accomplishments for 2008 DMC Lawson Supply Chain Team – Implemented the following applications for DMC RX: Mobile Supply Chain Implementation GHX / EDI (Electronic Data Interchange) Requisition Self Service Implementation (RSS) Electronic Recognition to Purchase Order Process DMC Lawson H R Team Transitioned over to SUNY HR from PDS (Personal Data System) Daily XML imports of SUNY HR transactions for load to Lawson DMC Lawson Finance and G/L Team Lawson G/L Go-Live on January 1, 2009 DMC Information Services Building custom interfaces and solutions to fit Lawson for DMC Maintaining the multiple technologies and platforms required for Lawson
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Business Applications Group
Looking Ahead 2009/2010 Lawson Supply Chain Rollout July 1, 2009 Interface SUNY DMC Purchase Orders with SUNY Admin Implement Lawson Supply Chain Management for Central Stores Begin Requisition Self Service rollout for select departments Lawson Business Intelligence Roll Out 3rd Q 2009 Dashboard Reports Smart Notifications Process Flow Lawson Budget and Planning Roll Out 4th Q 2009
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Matthew Avitable Library Systems and Scientific Computing
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Scientific Computing Dr. Jay Weedon Mr. Fred Houston
Staff Recognition Dr. Jay Weedon Mr. Fred Houston Ms. Patricka Brown
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Library Systems What happened this year
Key Accomplishments for 2008 What happened this year Cell phone coverage in the lower level of the library Transition to Macintosh desktop systems for Library staff Virtual system for Microsoft applications Parallels VMFusion Library admin servers now running MAC OS X
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Scientific Computing & Library Systems
Looking Ahead 2009/2010 Completion of Server Room (EB16) eCommerce contract finalized and implemented Implementation of XenApps (Citrix Virtualization) High hopes for a High Performance Computing System
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Greg Conyers Academic Computing
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Academic Computing Staff Recognition Educational Computing
Jim Neill Brett Laurance Lucien Frederic Web and Systems Damian Alleyne Kenz Adai Banner Sophie Christoforou Banner team leaders Student Information Systems Dina Britan Jimmy Chin Vira Fedoriv Kevin Chia Glenn Thomas Administrative Omesha Paschal
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Academic Computing Banner Self serve Admissions Phase 1
Key Accomplishments for 2008 Banner Self serve Admissions Phase 1 Commencement data collection Health Insurance waiver Enhancement of Discover reporting Clinical Rotation scheduling Admissions interview scheduling Finalized data migration
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Academic Computing Key Accomplishments for 2008 Academic Computing
Graduate Medical Education (GME) Software selection Document imaging of Academic Administration records Continued Development of Sharepoint Pilot for IS Assume responsibility for development and management of Academic VMware
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Academic Computing Key Accomplishments for 2008
Educational Computing (Jim Neill) Installation of 108 Computers Upgrade of Angel Courseware and Modifications Clicker introduced into curriculum Projector installations Acquisition of Smart-boards Gross Anatomy Lab : Video Cameras /Computer and AV displays Turnitin anti-plagiarism software Remote administration of public computers
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Academic Computing Key Accomplishments for 2008
Educational Computing (Jim Neill) Installation of teaching software suite for faculty Acrobat Photoshop elements SPSS Assessment of Academic technology needs throughout the 5 colleges Development of online tutorials for faculty and students Upgrade of Adobe Connect Web meeting software (Breeze) National Board of Medical Examiners (NBME) on-line exams for College of Medicine (COM) clerkships
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Academic Computing DR Planning
Looking Ahead 2009/2010 DR Planning Technology integration into COM curriculum MS 1 students will be required to purchase laptops for use with Virtual Microscopy Computerized exams Installation of smart boards in carrels Clinical data Collection for Students using GME Software
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Academic Computing Looking Ahead 2009/2010 Lecture Capture/Podcasting
Production rollout of Sharepoint Banner Credit Card Payment add-on to Banner Admissions Phase 2 Complete online application Banner 8 upgrade planning Integrated self service Angel courseware integration Deployment of room scheduling software for departmental use
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Biomedical Communications
Manny Bekier Biomedical Communications
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Biomedical Communications
Staff Recognition Web Development – John Zubrovich, Aaron Cormier, Don Stankalis Digital Signage – Frank Fasano Graphic Design/Print Production - Bruce Kuo, Richard Kipper, Frank Fasano Video Production & Videoconferencing – Louis Ebarb, Ustinov Luke Photography Unit – Ernest Cuni, Marcos Lainez Administrative Assistant- Lila Jones
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Biomedical Communications
Key Accomplishments for 2008 Web Development Launch of New Campus Wide Website 2/14/2008 Content Management Installation and Training (45 Depts.) 32 New Websites & 21 Websites in Development Campus Publications (Research, Hospital, Academic) ( ie. Health Reports, Profiles in Innovation Research Downstate) Video Conferencing Participate in regional an international video conferences Weekly Grand Rounds (Maimonides, Lutheran and LICH) Video Production goes High Definition 81 Health Center Productions (for NYC, Queens, B’klyn Cable TV) Digital Signage System Poster Sessions (185 Research Poster Sessions) Sesquicentennial Biomed Sub-Committee Website ( Historical Time Line), Video Production, Banners, Promos
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Biomedical Communications
Looking Ahead 2009/2010 Technology Awareness to our Faculty and to our Affiliates Digital Asset Management Digital Signage (Phase 3) Web Development Automated Poster Session Production Department Marketing Plan
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Information Security Group (ISG)
Brian Dennis Gaon Information Security Group (ISG)
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Information Security Group (ISG)
Staff Recognition David Fox – Lead Security Engineer Enhanced Help Desk remote desktop user support solution. Robert Williams – Network Engineer vmWare management and tactical support. Paul Liang – Network Engineer (new member)
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Information Security Group (ISG)
Key Accomplishments for 2008 vmWare enterprise infrastructure (server consolidation / virtualization) SMS (asset management of servers) E.A.R.S. (Emergency Alert & Response System)
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Information Security Group (ISG)
Looking Ahead 2009/2010 Downstate OneCARD initiative Identity Management (roles-based access controls) Reduced Sign-On to enterprise applications Session Resumption Management (nursing workstations) eCommerce intergration (copiers, vending, cafeteria, laundry)
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Melanie Scott Telecommunications
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Telecommunications Key Accomplishments for 2008 Partial Implementation of Web Xchange on-call scheduling
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Telecommunications Complete Web Exchange Complete Comview Billing
Looking Ahead 2009/2010 Complete Web Exchange Complete Comview Billing Complete Station Review PBX upgrade Institute Cellular policy Enhance Cellular access in authorized areas throughout the institution
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Telecommunications Total number of lines managed by telecomm:
2006/ / / Page Calls per Console per month: 2006/ / 2008/ Calls per Console per month: 2006/ / /
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Network Technology Group
Joel Stern Network Technology Group
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Network Technology Group
Staff Recognition Data Communications Jason Wei, Scott Huang, Salvador Morales Virus Protection & Patching Prabhat Gupta Lin Wang, Sean Davis Network Cabeling Robert Williams Adrienne Jackson
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Network Technology Group
Key Accomplishments for 2008 Implementation of SONET Ring (fiber optic communications) 100% Increase in Internet Capacity Back-Up & Load Balancing Wireless Hospital Network Upgrade of Core HSEB/Academic Network Complete Upgrade of Hospital Network New Switches Upgraded Expanded closets Increased Fiber Capacity
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Network Technology Group
Looking Ahead 2009/2010 Downstate at Bay Ridge Network 100% Increase in Internet Bandwidth + Diversification Virus Protection Upgrade Internet Bandwidth Shaping Implementation of Network Redirection
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Interface/Interoperability-
Tony Pagnoni Interface/Interoperability- Applications
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Interface/Interoperability
Staff Recognition Kam Lee Yuri Rojankovski Tim Cheung
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Interface/Interoperability
Key Accomplishments for 2008 Interfaces NYCLIX 3M Chartlink PatientKeeper Centricity Dentrix Eclipsys Pharmacy interfaces to Robot and Pyxis using eLink Interoperability Support Eagle Merge Messages across multiple systems Extract Allergies from SCM and send as HL7 to pharmacy systems Monitoring Programs written notification when messages are rejected by Eclipsys notification when any HL7 feed is problematic
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Interface/Interoperability
Looking Ahead 2009/2010 Interoperability Single Registration for all systems Upgrade Eagle HL7 outbound ADT interface to version 2.3 Implement Eagle HL7 ADT inbound interface Eclipsys Inbound ED Documents, Cardiology Results, STAR OP EMR Documents PACS images such as cardiology images, radiology images Ordering Pharmacy ordering Radiology bi-directional order interfaces Lab bi-directional interfaces Outbound Real-time HL7 Allergy interfaces to pharmacy systems NYCLIX ED T-system Documents, Cardiology Results Eagle Charges Pharmacy, Cardiology, Dentrix, MUSE
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Applications Chuck Davis Metin Takil Malik Sharif Shen Meen Liu
Staff Recognition Chuck Davis Metin Takil Malik Sharif Shen Meen Liu Steven Smoland Steve Liang
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Applications Key Accomplishments for 2008 Expansion Budget Application
XML SUNY HR Feedbacks SUNY data transformations Lawson Lawson PDS Reporting I.S. Systems database Enhanced Policy & Procedures web site
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Applications O/R Reservation System SUNY data transformations Lawson
Looking Ahead 2009/2010 O/R Reservation System SUNY data transformations Lawson Lawson Budget Application Web Services Blood Bank XML database
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Robert Losonsky Systems/Operations
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Systems/Operations Staff Recognition
Database Administrator (Frank Luo) Oracle expertise Systems Administrator (Philip Sills) Mainframe, TSM expert Systems Administrator (Harold Irvin) proven problem solver Systems Administrator (Herman Chen) Citrix, AIX talents Systems Administrator (Igor Soshnik) Citrix, SQL enabler Operations provide 7x24 coverage
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Systems/Operations Environmental Controls
Key Accomplishments for 2008 Environmental Controls Storage and Backup Centralization Automated Tape Library w. Offsite
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Systems/Operations Looking Ahead 2009/2010 Storage technology: snaps, mirroring, replication, thin provisioning, CDP(Continuous Data Protection) Large Systems technology: Capacity backup Citrix desktop Complete Provisioning
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Office of the CIO 7 C’s for Information Services Competency Commitment
Communication Collaboration Cooperation Consideration Customer Service
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Thank You All!
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