1. General IS Assembly Meeting
January 27, 2009

2. Agenda 10:00-10:15 Kick-Off Video 10:15-10:20 Welcome Fred Hammond
10:20 -10:30 Introduction Bert Robles
10:30-10:50 Clinical Application Ernie Weber
Cont. Revenue Cycle Apps.
10:50-10:55 Customer Support Group Dilip Nath
10:55-11:05 Business Applications Rick Ramlakhan
11:05-11:15 Scientific Computing Matt Avitable
11:15-11:25 Academic Computing Greg Conyers
11:25-11:35 Biomedical Comm. Manny Bekier
11:35-11:45 Video – “Change•••”
11:45-11:55 Information Security Brian Gaon
11:55-12:05 Telecommunications Melanie Scott
12:05-12:15 Network Technology Joel Stern
12: Interoperability & Applications Tony Pagnoni
12:25-12:35 Systems Operations Robert Losonsky

3. We Heal We Teach We Discover
Office of the CIO
We Heal
We Teach
We Discover

4. Office of the CIO Today’s Objectives Recognition of our People
Reflect on our Accomplishments
Our Challenge Ahead
Our Professionalism & Growth

5. Office of the CIO Performance Programs E-Learning SkillSoft
Drafts Completed –UUP Management & Staff
Completion of Performance Programs by 2/16/09
Professional & Technical Growth Plan!
E-Learning SkillSoft
Extensive Courseware (800) & Referenceware libraries (4500)
Interactive Courses & Certificate Programs
Learning Simulations
Thousands of the latest and best business and technology books
Broad and deep coverage of over 100 different technology topics

6. Office of the CIO Gartner : World Class Research & Consulting Services
1,200 research analysts and consultants
Application Development & Integration
Business Intelligence
Business Process Management
Consumer Technologies
Customer Relationship Management
Data Management & Integration
Emerging Trends & Technologies
Enterprise Architecture
ERP & Supply Chain Management
High-Performance Workplace
IT Asset Management
IT Operations
IT Management
Mobile & Wireless
Networking & Communications Equipment
Networking & Communications Services
Open Source
Outsourcing
PCs, Laptops & Handheld Devices
Security & Privacy
Servers & Storage
Web Services

7. Announcing IS System Directory Data Base

8. Office of the CIO

9. Office of the CIO

10. Ernie Weber CAG - Computer Applications Group
SUNY Health Bridge (Electronic Medical Records)
Revenue Cycle Applications Group
Ernie Weber

11. Clinical Applications & Imaging Group
Staff Recognition
Michael J. Burns, Associate Administrator
Dynesdal Wint, Associate Director
Richard Ajimati, Supervising Prog Analyst
Tracy L. Coar, Sr. Administrative Asst.
Maryam McCallum, IT Training Coordinator
Eon Watts, Lead Programmer
Aleksandr Roytberg, Supervising Prog Analyst
Sean Bullen, Supervising Prog. Analyst

12. Clinical Applications & Imaging Group
Key Accomplishments for 2008
Viasys Epilepsy Monitoring System Upgrade
CoPathplus – Implementation of Dragon Naturally Speaking Voice Recognition

13. Clinical Applications & Imaging Group
Key Accomplishments for 2008
Philips OB TraceVue Fetal Monitoring System – Revision upgrade to Rev E.0.0.1
T-SystemEV- total of four system upgrades and two revision upgrades
3M Healthcare System –Installation of the 3M ClinTrac and Abstracting System

14. Clinical Applications & Imaging Group
Key Accomplishments for 2008
Tumor Registry System Upgrade
Nurse Scheduling / System Upgrade
Cactus Physician Credentialing System
All Radiology PACS images are available on the web.

15. Clinical Applications & Imaging Group
Key Accomplishments for 2008
Document Imaging Management
System (DIMS)
Backfile Conversion – total of 5.8 million pages scanned
11.5 million images in our enterprise-wide system

16. Clinical Applications & Imaging Group
Key Accomplishments for 2008
ORSOS-Operating Room System
Implementation of Renal Division (Inventory, Scheduling and Charging)
Post case turn-around time has improved productivity and operations

17. Clinical Applications & Imaging Group
Key Accomplishments for 2008
GE Centricity Picture Archiving and Information System
Established workflow for Echo and Cath Lab
Established work list management for Cath Lab
Installed Cardiology Information System 1000 reading workstations

18. Clinical Applications & Imaging Group
Key Accomplishments for 2008
Clinical Application System Training
Cerner LIS Order Entry / Inquiry
Eagle Appointment Scheduling/ Patient Inquiry
PC Literacy
SUNY HealthBridge
Nursing Desktop Icon Training

19. Clinical Applications & Imaging Group
Looking Ahead 2009/2010
GE Centricity – Cardiology Phase 1 “go-live” = 1st qtr 2009
Morrisey System for Case Management, Denials, Social Work, Infection Control, Performance Improvement
Implementation of the Impac Radiation Oncology Management System

20. Clinical Applications & Imaging Group
Looking Ahead 2009/2010
Implementation of Powerscribe Radiology Voice Dictation System
Expansion of the Document Imaging System campus-wide

21. SUNY HealthBridge Michelle Daniels-Devore Brenda Jenkins
Staff Recognition
Michelle Daniels-Devore
Brenda Jenkins
Marva Lawrence
Jeffrey Lee
Henry Tseng
Benjie Tudtud
Alex Peskowski

22. SUNY HealthBridge Patient Lists and Results Retrieval
Key Accomplishments for 2008
Patient Lists and Results Retrieval
Nursing units: 61, 62, 63, Dialysis. Adult Chemo.
Nursing units: 81, 82, 83, 71,72, 73,74, Epilepsy, 52.
Nursing units: 41,42, 43, RR, 31, 32, 33,34,22, 24.

23. SUNY HealthBridge Physician and Nurses notes Immunization Record
Second Activation
Activation of Clinical Documentation in Suite B (Family Practice)
Physician and Nurses notes
Immunization Record
Wellness schedule
Medication Profile

24. SUNY HealthBridge 5.0 System Upgrade. Pharmacy Activation
Looking Ahead 2009/2010
5.0 System Upgrade.
Pharmacy Activation
Additional Clinic Activations with new functionality including Rx Writer, Pt Tracking, and Scheduling.
Computerized Physician Order Entry (CPOE) Activation.

25. Revenue Cycle Applications Group
Staff Recognition
Izzy Chait
Stuart Clenman
Dilip Nath
Garett King
Michael Macht
Parvin Tavakoli
Goldy Stern
Riva Stockhammer
Dipa Nath
Joy Eisenstat
Siva kana

26. Revenue Cycle Applications Group
Key Accomplishments for 2008
Implemented new Physician NPI Set-up & UB04 Claim format, replaced UB92.
POA – Present on Admission Set-up, new data collection requirements for billing and SPARCS.
Medicaid’s New OP Ambulatory Procedure Group coding logic and reimbursement Set- up for Clinic encounters. New logic for OP reimbursement like the IP Diagnostic Related Groups.
Successfully Installed and support for NDC’s ePremis product, which provides a Claim Manager and a Claim’s Clearing House.
Bay Ridge Go-Live – Registration and Billing Set-up.
We have Completed merging 40,000 patients, reducing our MPI by 20,000. This is a prerequisite to interfacing with multiple systems.
We are live with Accu-Match in the Emergency Room and Admitting areas and will be live in the OPD area by March 2009.
Eagle Support for Clintrac MR Coding System & for Lawson Implementation.

27. Revenue Cycle Applications Group
Looking Ahead 2009/2010
Further rollout of APG in 2009
Implement remainder of the Accu Match in 2009
Implement Document Imaging Report Distribution tools to incorporate the existing FISRAS reports distribution system.
Train and Encourage users to use the document imaging system product to use for data analysis and business planning.
Implement Business Objects Data Integrator Solutions.
Migrate legacy data from dbase to Microsoft SQL environment.
Streamline information submission to various agencies including SPARCS, UHC, DOH and NYCLIX.

28. Dilip Nath
Customer Support Group

29. Customer Support Group
Staff Recognition
Arkadiy Dvorkin
Steve Fouchong
Joshua Kellerman
Joseph Menuau
Siva Kana
Gio Augustin
Nigel Robertson (New Member)
Dawn Qiu (New Member)
Jogy Mathew (New Member)
Vicente Farias (New Member)
Larin Battles (Temp)
Maurice Augustin (Temp)

30. Customer Support Group
Key Accomplishments for 2008
Deployed over 500 New Devices.
Provided resolutions to over 12,000 reported incidents.
Consolidated support technicians, Desktop & 1st level applications support functions to a single point of contact.
Completed support center maturity assessments by HDI. (Help Desk Institute)
Provided professional training to most of the staffs on Windows Vista, Mac, Citrix, Customer Service Skills, and Certified several of the staff by Help Desk Institute.

31. Customer Support Group

32. Customer Service Group
Looking Ahead 2009/2010
Extend business hours from 8am to 8pm & by 2010 extend to 24/7/365 days.
Upgrade Track It 7.0 (incident management system) to 8.5 & implement best practice.
Introduce online customer feedback and launch self service.
Full implementation of ASCD (automated skills based call distribution) system.
Introduce ITIL methodology and KPI (Key performance indicators).
Increase remote support, and first call resolutions including mobile users.

33. Business Applications Group
Enrick Ramlakhan
Business Applications Group

34. Business Applications Group
Staff Recognition
Janet Karageozian
Ivan Vasquetelles
Elizabeth Schwartz
Herve Blemur
Vicki Marsan

35. Business Applications Group
Key Accomplishments for 2008
DMC Lawson Supply Chain Team – Implemented the following applications for DMC RX:
Mobile Supply Chain Implementation
GHX / EDI (Electronic Data Interchange)
Requisition Self Service Implementation (RSS)
Electronic Recognition to Purchase Order Process
DMC Lawson H R Team
Transitioned over to SUNY HR from PDS (Personal Data System)
Daily XML imports of SUNY HR transactions for load to Lawson
DMC Lawson Finance and G/L Team
Lawson G/L Go-Live on January 1, 2009
DMC Information Services
Building custom interfaces and solutions to fit Lawson for DMC
Maintaining the multiple technologies and platforms required for Lawson

36. Business Applications Group
Looking Ahead 2009/2010
Lawson Supply Chain Rollout July 1, 2009
Interface SUNY DMC Purchase Orders with SUNY Admin
Implement Lawson Supply Chain Management for Central Stores
Begin Requisition Self Service rollout for select departments
Lawson Business Intelligence Roll Out 3rd Q 2009
Dashboard Reports
Smart Notifications
Process Flow
Lawson Budget and Planning Roll Out 4th Q 2009

37. Matthew Avitable
Library Systems and
Scientific Computing

38. Scientific Computing Dr. Jay Weedon Mr. Fred Houston
Staff Recognition
Dr. Jay Weedon
Mr. Fred Houston
Ms. Patricka Brown

39. Library Systems What happened this year
Key Accomplishments for 2008
What happened this year
Cell phone coverage in the lower level of the library
Transition to Macintosh desktop systems for Library staff
Virtual system for Microsoft applications
Parallels
VMFusion
Library admin servers now running MAC OS X

40. Scientific Computing & Library Systems
Looking Ahead 2009/2010
Completion of Server Room (EB16)
eCommerce contract finalized and implemented
Implementation of XenApps (Citrix Virtualization)
High hopes for a High Performance Computing System

41. Greg Conyers
Academic Computing

42. Academic Computing Staff Recognition Educational Computing
Jim Neill
Brett Laurance
Lucien Frederic
Web and Systems
Damian Alleyne
Kenz Adai
Banner
Sophie Christoforou
Banner team leaders
Student Information Systems
Dina Britan
Jimmy Chin
Vira Fedoriv
Kevin Chia
Glenn Thomas
Administrative
Omesha Paschal

43. Academic Computing Banner Self serve Admissions Phase 1
Key Accomplishments for 2008
Banner
Self serve Admissions Phase 1
Commencement data collection
Health Insurance waiver
Enhancement of Discover reporting
Clinical Rotation scheduling
Admissions interview scheduling
Finalized data migration

44. Academic Computing Key Accomplishments for 2008 Academic Computing
Graduate Medical Education (GME) Software selection
Document imaging of Academic Administration records
Continued Development of Sharepoint Pilot for IS
Assume responsibility for development and management of Academic VMware

45. Academic Computing Key Accomplishments for 2008
Educational Computing (Jim Neill)
Installation of 108 Computers
Upgrade of Angel Courseware and Modifications
Clicker introduced into curriculum
Projector installations
Acquisition of Smart-boards
Gross Anatomy Lab : Video Cameras /Computer and AV displays
Turnitin anti-plagiarism software
Remote administration of public computers

46. Academic Computing Key Accomplishments for 2008
Educational Computing (Jim Neill)
Installation of teaching software suite for faculty
Acrobat
Photoshop elements
SPSS
Assessment of Academic technology needs throughout the 5 colleges
Development of online tutorials for faculty and students
Upgrade of Adobe Connect Web meeting software (Breeze)
National Board of Medical Examiners (NBME) on-line exams for College of Medicine (COM) clerkships

47. Academic Computing DR Planning
Looking Ahead 2009/2010
DR Planning
Technology integration into COM curriculum
MS 1 students will be required to purchase laptops for use with
Virtual Microscopy
Computerized exams
Installation of smart boards in carrels
Clinical data Collection for Students using GME Software

48. Academic Computing Looking Ahead 2009/2010 Lecture Capture/Podcasting
Production rollout of Sharepoint
Banner
Credit Card Payment add-on to Banner
Admissions Phase 2
Complete online application
Banner 8 upgrade planning
Integrated self service
Angel courseware integration
Deployment of room scheduling software for departmental use

49. Biomedical Communications
Manny Bekier
Biomedical Communications

50. Biomedical Communications
Staff Recognition
Web Development – John Zubrovich, Aaron Cormier, Don Stankalis
Digital Signage – Frank Fasano
Graphic Design/Print Production - Bruce Kuo, Richard Kipper, Frank Fasano
Video Production & Videoconferencing – Louis Ebarb, Ustinov Luke
Photography Unit – Ernest Cuni, Marcos Lainez
Administrative Assistant- Lila Jones

51. Biomedical Communications
Key Accomplishments for 2008
Web Development
Launch of New Campus Wide Website 2/14/2008
Content Management Installation and Training (45 Depts.)
32 New Websites & 21 Websites in Development
Campus Publications (Research, Hospital, Academic)
( ie. Health Reports, Profiles in Innovation Research Downstate)
Video Conferencing
Participate in regional an international video conferences
Weekly Grand Rounds (Maimonides, Lutheran and LICH)
Video Production goes High Definition
81 Health Center Productions (for NYC, Queens, B’klyn Cable TV)
Digital Signage System
Poster Sessions (185 Research Poster Sessions)
Sesquicentennial Biomed Sub-Committee
Website ( Historical Time Line), Video Production, Banners, Promos

52. Biomedical Communications
Looking Ahead 2009/2010
Technology Awareness to our Faculty and to our Affiliates
Digital Asset Management
Digital Signage (Phase 3)
Web Development
Automated Poster Session Production
Department Marketing Plan

53. Information Security Group (ISG)
Brian Dennis Gaon
Information Security Group (ISG)

54. Information Security Group (ISG)
Staff Recognition
David Fox – Lead Security Engineer
Enhanced Help Desk remote desktop user support solution.
Robert Williams – Network Engineer vmWare management and tactical support.
Paul Liang – Network Engineer (new member)

55. Information Security Group (ISG)
Key Accomplishments for 2008
vmWare enterprise infrastructure
(server consolidation / virtualization)
SMS
(asset management of servers)
E.A.R.S.
(Emergency Alert & Response System)

56. Information Security Group (ISG)
Looking Ahead 2009/2010
Downstate OneCARD initiative
Identity Management (roles-based access controls)
Reduced Sign-On to enterprise applications
Session Resumption Management (nursing workstations)
eCommerce intergration (copiers, vending, cafeteria, laundry)

57. Melanie Scott
Telecommunications

58. Telecommunications
Key Accomplishments for 2008
Partial Implementation of Web Xchange on-call scheduling

59. Telecommunications Complete Web Exchange Complete Comview Billing
Looking Ahead 2009/2010
Complete Web Exchange
Complete Comview Billing
Complete Station Review
PBX upgrade
Institute Cellular policy
Enhance Cellular access in authorized areas throughout the institution

60. Telecommunications Total number of lines managed by telecomm:
2006/ / /
Page Calls per Console per month:
2006/ /
2008/
Calls per Console per month: 2006/ / /

61. Network Technology Group
Joel Stern
Network Technology Group

62. Network Technology Group
Staff Recognition
Data Communications
Jason Wei, Scott Huang, Salvador Morales
Virus Protection & Patching
Prabhat Gupta
Lin Wang, Sean Davis
Network Cabeling
Robert Williams
Adrienne Jackson

63. Network Technology Group
Key Accomplishments for 2008
Implementation of SONET Ring (fiber optic communications)
100% Increase in Internet Capacity Back-Up & Load Balancing
Wireless Hospital Network
Upgrade of Core HSEB/Academic Network
Complete Upgrade of Hospital Network
New Switches
Upgraded Expanded closets
Increased Fiber Capacity

64. Network Technology Group
Looking Ahead 2009/2010
Downstate at Bay Ridge Network
100% Increase in Internet Bandwidth + Diversification
Virus Protection Upgrade
Internet Bandwidth Shaping
Implementation of Network Redirection

65. Interface/Interoperability-
Tony Pagnoni
Interface/Interoperability-
Applications

66. Interface/Interoperability
Staff Recognition
Kam Lee
Yuri Rojankovski
Tim Cheung

67. Interface/Interoperability
Key Accomplishments for 2008
Interfaces
NYCLIX
3M Chartlink
PatientKeeper
Centricity
Dentrix
Eclipsys Pharmacy interfaces to Robot and Pyxis using eLink
Interoperability
Support Eagle Merge Messages across multiple systems
Extract Allergies from SCM and send as HL7 to pharmacy systems
Monitoring Programs written
notification when messages are rejected by Eclipsys
notification when any HL7 feed is problematic

68. Interface/Interoperability
Looking Ahead 2009/2010
Interoperability
Single Registration for all systems
Upgrade Eagle HL7 outbound ADT interface to version 2.3
Implement Eagle HL7 ADT inbound interface
Eclipsys
Inbound
ED Documents, Cardiology Results, STAR OP EMR Documents
PACS images such as cardiology images, radiology images
Ordering
Pharmacy ordering
Radiology bi-directional order interfaces
Lab bi-directional interfaces
Outbound
Real-time HL7 Allergy interfaces to pharmacy systems
NYCLIX
ED T-system Documents, Cardiology Results
Eagle Charges
Pharmacy, Cardiology, Dentrix, MUSE

69. Applications Chuck Davis Metin Takil Malik Sharif Shen Meen Liu
Staff Recognition
Chuck Davis
Metin Takil
Malik Sharif
Shen Meen Liu
Steven Smoland
Steve Liang

70. Applications Key Accomplishments for 2008 Expansion Budget Application
XML SUNY HR Feedbacks
SUNY data transformations Lawson
Lawson PDS Reporting
I.S. Systems database
Enhanced Policy & Procedures web site

71. Applications O/R Reservation System SUNY data transformations Lawson
Looking Ahead 2009/2010
O/R Reservation System
SUNY data transformations Lawson
Lawson Budget Application
Web Services
Blood Bank XML database

72. Robert Losonsky
Systems/Operations

73. Systems/Operations Staff Recognition
Database Administrator (Frank Luo) Oracle expertise
Systems Administrator (Philip Sills) Mainframe, TSM expert
Systems Administrator (Harold Irvin) proven problem solver
Systems Administrator (Herman Chen) Citrix, AIX talents
Systems Administrator (Igor Soshnik) Citrix, SQL enabler
Operations provide 7x24 coverage

74. Systems/Operations Environmental Controls
Key Accomplishments for 2008
Environmental Controls
Storage and Backup Centralization
Automated Tape Library w. Offsite

75. Systems/Operations
Looking Ahead 2009/2010
Storage technology: snaps, mirroring, replication, thin provisioning, CDP(Continuous Data Protection)
Large Systems technology: Capacity backup
Citrix desktop
Complete Provisioning

76. Office of the CIO 7 C’s for Information Services Competency Commitment
Communication
Collaboration
Cooperation
Consideration
Customer Service

77. Thank You All!