1. CAN Language Access Report Summary.
May 7, 2018

2. Community Advancement Network “To Promote & Support Collaboration”
Government
City of Austin
City of Pflugerville
Travis County
K-12 Education
Austin ISD
Del Valle ISD
Manor ISD
Higher-Ed
ACC
Huston-Tillotson University
St. Edward's University
University of Texas
Health
Central Health
Integral Care
Seton Healthcare Family
St. David’s Foundation
Workforce
Development
Workforce Solutions
Goodwill Central Texas
Transportation
Capital Metro
(Transit Authority)
Economic Development
Asian Chamber
Black Chamber
Greater Austin Chamber
Hispanic Chamber
CollaborativeEntities
Community Justice Council
Interfaith Action
One Voice
United Way

3. CAN Publishes a Community Dashboard to Track Community Well-Being

4. CAN Community Dashboard – Goal 1

5. CAN Community Dashboard – Goal 3

6. CAN Community Dashboard – Goal 4

7. DEMOGRAPHICS No (racial/ethnic) majority Older population is 70% White
Source: American Community Survey 1-Year Estimates
No (racial/ethnic) majority
Older population is 70% White
47% of children are Hispanic

8. DEMOGRAPHICS Travis County* City of Austin Austin ISD**
Top Languages Spoken
(American Community Survey)
Spanish
Vietnamese
Chinese
Korean
Arabic
City of Austin
Priority Languages
Burmese
Urdu
Austin ISD**
(Multilingual Department)
Pashto
*NOTE: For Travis County, the ordering is based on an analysis of the languages reported in ACS which have the greatest number of individuals who speak English “less than very well.”
**NOTE: For AISD, the ordering is based on an analysis of the number of students whose parents/guardians report a “home language” other than English.

9. Language Access Report “The Process”
Work Group was convened in February 2016 and met every two months.
Over sixty individuals participated in at least one meeting (see page 23 of report for list of participants).
Work group participants discussed challenges that agencies and language communities in Central Texas are facing with regard to accessing language services.
The Work Group’s final report was published in December 2017

10. The CAN Language Access Report Includes Recommen-dations for:
Strengthening Language Access Policies & Plans
Improving Coordination & Alignment of Services
Establishing Clear Procedures, Standards & Protocols
Expanding Access Through Engagement, Education & Training
The CAN Language Access Report Includes Recommen-dations for:
The Community Council also focused on learning more about how we provide person-centered services by inviting leaders of non-profit and other service organizations to share how they provide services in a person-centered way and what that term “person-centered” means to them.

11. What are we trying to accomplish?
Meaningful
Access
LEP Data (community-wide & agency specific)
Availability of T/I Services
Printed, Web & Mobile- Friendly LEP Information
Bilingual Staff Training
Clear Procedures for Intake, Tracking & Evaluation
Language Identification
Structure for Inter-Agency Collaboration
Recipients of Federal Financial Assistance
Government
Not-for-Profit
“Reasonable steps to provide meaningful access”

12. Additional Approaches to Enhancing Language Access (Strategy 4)
Develop
A coordinated strategy for conducting focus groups for specific language communities
Explore
Ways to expand access to adult ESL educational programs for specific language communities
Create
Certification and entrepreneurship program to grow local base of interpreters
Establish
Sister city relationships with countries with commonly used foreign languages in our local community

13. Language Connection Website – Concept Goal 1 – Help agencies better serve LEP persons Goal 2 – Help LEP persons better access services
Language 1
Language 4
Austin/Travis County
Language 7
Language 10
Language 2
Language 5
Language
Language 8
Language 11
Language 3
Language 6
Connection
Language 9
Language 12
911
(description)
(language assistance instructions)
311
211
City
Services
County Services
Health Services
School Information

14. CITY OF AUSTIN
Hired a full-time language access coordinator.
Requiring all department to develop a language access plan (including Muni Court).
Developing language ID card and iSpeak card system.
Selecting vendors to provide translation services.
INTEGRAL CARE
Implemented phone system features to facilitate interpretation provided via phone
Developed on-line webinar that is mandatory for all staff on protocols for serving clients requiring language assistance.
TRAVIS COUNTY
Established an internal language access work group to identify strategies for improving access to language services.
CAN Partners & Action Team Members Taking Proactive Steps To Enhance Language Access:
The Community Council also focused on learning more about how we provide person-centered services by inviting leaders of non-profit and other service organizations to share how they provide services in a person-centered way and what that term “person-centered” means to them.

15. Next Steps
Create organizational “toolkit” outlining requirement and guidelines for addressing language need.
Establish structure and requirements for inter- agency collaboration on “Language Connection” on-line information hub.
Developing shared resources such as: “Language ID Cards,” “iSpeak Cards,” and “Know Your Rights” flyers/brochures.

16. Questions?
Access the CAN Language Access Report at the following link:

17. Raul Alvarez Executive Director
(512) .