1. A Better Choice For COMPANY NAME

2. Let Us Protect Your World

3. Protection 1 Helps Protect Your Neighbors, Local Businesses and Many Names You Know

4. Monitoring and Customer Service
One phone number lets you reach a live agent who is trained to help you—without telephone voice trees or call transfers.
When you call our service center, a Protection 1 employee answers the phone after one ring.
We strive to keep telephone transfer rates at less than 10% of all calls

5. Same Day Service is the Standard, not an Upcharge
Our local managers are service delivery leaders, and every department at Protection 1 believes that you deserve our best response. Within our service radius:
If service is requested before 10 AM, we will respond the same day. If service is requested after 10 AM we will respond within 24 hours.
Tech-Tracker notifications let you when and who to expect for your service call.

6. Service—TechTracker Notifications
TechTracker is a service advancement that allows us to notify you of which technician is coming to your location, when they are scheduled to arrive, and that they are qualified to service your site.
Designated site contacts receive when service is scheduled showing you:
Name of technician
Technician’s picture
Technician certifications
Follow-up communication notifies your contact that the technician is at the call prior to yours so they know exactly when to expect them.
Service ticket is closed when customer on-site contact signs off on the job.
Job is Scheduled
Service Appointment Reminder
Technician is
On the Way
Service Completed

7. A Better Choice for a Full Spectrum of Security Solutions
Security Solutions for any Business Need
Intrusion & Fire Alarm Systems
Alarm Monitoring
Video Surveillance
Access Control
Analytics & Reporting
VOIP Communications Systems
Network Deployment & Management
Hosted & Managed Services designed with our customer needs in mind

8. Reporting & Account Management
eSuite 2.0
Data, Analytics and Account Management
Edit Call Lists and Contact Information
eSuite Account Management
Request a Service Call
See Real-time Service and Installation Status
Run Ad-hoc or Scheduled Reports
Use Optional PIN Management to Edit Site Panel Codes

9. eSuite 2.0- Coming Soon!
With intuitive functionality, transparent data reporting and groundbreaking design, Protection 1 eSuite 2.0 sets a new industry standard in user application portals.
Map Views
View system activity in map view and zoom in to see more detail in selected map area.
Graph Views
Toggle to graph views for a snapshot of activity trends.
eSuite 2.0 Mobile
Edit location contacts
Place alarm panels on or off of test
Create temporary location schedules

10. Central Station Services
Services your business needs including:
Burglar and fire alarm monitoring
Cell radio backup and IP communication options
Remote video alarm verification
Critical condition monitoring
Elevator telephone monitoring

11. Remote Video Services Full suite of Remote Video services
Video Alarm Verification
Video Guard Tours
Remote Video Escort
Remote conditions compliance Audit
Interactive two-way voice options
Cloud Video Storage

12. 1View Cloud
Cloud storage of site video on secured redundant cloud servers
Uses AXIS IP cameras provisioned to stream to the 1View Cloud Server
View live video from any location
On-board camera SD card records HD quality resolution of motion-based video activity
Continuous or motion-based streaming video records to cloud server

13. Integrated Systems Services
Integrated Systems Division handles large & complex projects
Deep IT knowledge , skillsets, and multiple security technology and IT certifications
Design and integration of large enterprise level access control solutions
IP Video enterprise deployment and integration

14. Network Managed Services
Our Engineers can design a Dedicated Security Network when current infrastructure is restrictive, enabling IP Integrated Video, Access, Intrusion Systems and more
Network Design and Deployment
Managed communication/broadband Services
Network Bandwidth Usage Management
Network Security & Health Monitoring
Cell Back-up for Network Communications
Cisco Certified Network Operations Center
Powered by the Industry’s Only Cisco Cloud and Managed Services Express Partner Certification

15. Vendor Relationships
Protection 1 works with industry leading supplier partners to develop solutions that are tailored to customer needs.

16. A Better Choice for Exceptional Customer Service

17. The Protection 1 Pledge is a customer facing promise authored by our CEO, published on our website and in our literature and brought to life by our employees everyday:
“At Protection 1 our employees and their motivation set us apart. We relentlessly focus on the customer experience—delivering what the customer wants, when they want it—keeping our promises and compensating our employees on customer satisfaction. Because our employees know they make a difference every day, you receive their best. And while we deliver innovation to make life better, we never lose sight of the fact that we are in the life safety business. We take our commitments seriously. The combination of advanced technology, high quality service and the passion of our employees make Protection 1 a better choice for you.”
Timothy J. Whall
Chief Executive Officer
A Better Choice for You