Inter-Service Postal Training Activity

Inter-Service Postal Training Activity
INTRODUCTION Method of Instruction: Conference / Discussion Instructor to Student Ratio is: 2:30 Time of Instruction: 5 mins Media: Small Group Instruction INSTRUCTIONAL GUIDANCE: Before presenting this lesson, instructors must thoroughly prepare by studying this lesson and identified reference material. Throughout this lesson, solicit from students the challenges they experienced in the current operational environment (OE) and what they did to resolve them. Encourage students to apply at least 1 of the 8 critical variables: political, military, economic, social, information, infrastructure, physical environment and time. Motivator NOTE: Show Slide – Process International Mail In today’s contemporary operating environment (COE), a postal clerk has to be able to explain clearly to customers what is mailable and nonmailable using the International Mail Manual (IMM). The morale of our Soldiers depends on timely receipt of all mail and packages sent from family members. As a Finance Clerk, you will determine what is acceptable and not acceptable in accordance with the IMM and provide the customer with excellent customer service. NOTE: Show Slides – Terminal Learning Objective Process International Mail April 2018

TLO – Process International Mail
LESSON OUTCOME: Students will process International mail IAW USPS and DOD directives/guidance in support of postal operations. TERMINAL LEARNING OBJECTIVE: ACTION: Process International Mail CONDITION: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors. - RSS System - Standard USPS forms and labels - Several articles of mail addressed for delivery to international addresses - All Purpose Dating Stamp (APDS) - Student Handout TERMINAL LEARNING OBJECTIVE (CONT’D): The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. Terminal Learning Objective NOTE: Inform the students of the following Terminal Learning Objective requirements. At the completion of this lesson, you [the student] will: Action: 805C-LF / Process International Mail Conditions: Given the following: 1. RSS 2. Standard USPS forms and labels 3. Several articles of mail addressed for delivery to International addresses. 4. All Purpose Dating Stamp (APDS) and Stamp Pad 5. Student Handout 6. Awareness of Operational Environment (OE) variables and actors. Standards: Accept and process international mail by using the correct forms and endorsements, assessing the correct amount of postage and fees, determining if mail is mailable, determining special services available, and verifying the customer is authorized to use the Military Post Office (MPO). The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. Safety Requirements: In a training environment, leaders must perform a risk assessment in accordance with ATP 5-19, Risk Management. Leaders will complete the current Deliberate Risk Assessment Worksheet (DD Form 2977) in accordance with the TRADOC Safety Officer during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations, (METT-TC). Note: During MOPP training, leaders must ensure personnel are monitored for potential heat injury. Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the MOPP work/rest cycles and water replacement guidelines IAW FM , Multiservice Tactics, Techniques, and Procedures for Nuclear, Biological, and Chemical (NBC) Protection, FM , Multiservice Tactics, Techniques, and Procedures for Chemical, Biological, Radiological, and Nuclear Decontamination. Risk Assessment Level: Low Environmental Considerations: Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM Environmental Considerations and GTA ENVIRONMENTAL-RELATED RISK ASSESSMENT Evaluation: Practical Exercises X and Y; Performance Test. You must achieve a minimum of 80% on the test in order to pass. Instructional Lead-In: In the previous lessons, Domestic Mail 1 and 2, you learned the proper measures for accepting domestic mail and accepting domestic mail requiring special services. In this lesson, you will take what you learned in those lessons, and apply it to accepting International mail. This lesson will provide the conditions and procedures for the preparation and treatment of mail sent from MPOs to other countries. NOTE: Show Slide – International Mail STANDARD: Accept and process international mail by using the correct forms and endorsements, assessing the correct amount of postage and fees, determining if mail is mailable, determining special services available, and verifying the customer is authorized to use the Military Post Office (MPO)

Operational Variables (OE)
Note: Instructor will give an Personal Experience, scenario and or ask students how the different OE variables listed above will affect how we accomplish the mission. Purpose: Inform students of the different Operational variables that may affect the mission. To insure students have adequate knowledge of the possible operating environment, Conditions, Circumstances and influences that may affect the employment of the capabilities of the mission. Slide: Should generate a brief discussion. No longer than three minutes Publishing document: Training Circular TC *** Breaks down OE Variables further.

International Mail Mail addressed to a foreign country
Does not apply to APO or FPO addresses or U.S. territories Two categories First-Class Mail International Priority Mail International International Mail 1. Learning Step/Activity 1. Introduction to International Mail Method of instruction: Conference / Discussion Instructor to student ratio: 2:30 Time of instruction: 15 minutes Media: Programmed Instruction a. International mail is mail destined for delivery to an address in a foreign country. International mail does not apply to APO or FPO addresses or U.S. territories such as Guam, Puerto Rico, American Samoa or the U.S. Virgin Islands. There are four principal categories of international mail, but only two apply to MPOs, First-Class Mail International, and Priority Mail International (PMI). NOTE: Show Slide - First-Class Mail International

First-Class Mail International (FCMI)
Includes letter and letter packages, post cards, printed matter, and small packets Any mailable matter that is not hazardous or prohibited by destination country Extra services may be added First-Class Mail International (FCMI) b. The categories of international mail can be found in Section 140 of the IMM. There are four principal categories that are primarily differentiated from one another by speed of service. Only two categories are offered at MPOs, First-Class Mail International and Priority Mail International services. c. First-Class Mail International (FCMI) is used for mail pieces that have different shapes, sizes, and contents, that weigh four pounds or less. First-Class Mail International includes all of the classes, letter and letter packages, postcards, printed matter and small packets. First-Class Mail International items may contain any mailable matter that is not hazardous or prohibited by the destination country. At the sender’s option, extra services, such as registry and return receipt, may be added on a country-specific basis. d. There are six country-specific rate group designations that apply to First-Class Mail International. The Individual Country Listings states the postage rates that are applicable to specific destination countries and territorial possessions. NOTE: Show Slide - Weight and Size Limits

Weight and Size Limits Maximum Weight – 4 pounds
Minimum Length and Height – 5½ ins x 3½ ins Minimum Depth (Thickness) – .007 inch Maximum Length – 24 inches Maximum Length, Height, Depth (Thickness) Combined – 36 inches Weight and Size Limits e. The weight limit for FCMI is four pounds. The following dimensions apply for envelopes and packages: (1) Minimum length and height: 5½ inches by 3½ inches. (2) Minimum depth (thickness): inch. (3) Maximum length: 24 inches. (4) Maximum length, height, depth (thickness) combined: 36 inches. f. Unenclosed cards exceeding the size limits for postcards are admissible at the First-Class Mail International rate if they do not exceed 4¾ inches x 9¼ inches. NOTE: Show Slide -Markings and Endorsements

Markings and Endorsements
Endorse “LETTER” on address side for items that can be mistaken for another class Endorse “AIRMAIL/PAR AVION” on the front and back or use Label 19-A or 19-B Matter for the blind = “FREE MATTER FOR THE BLIND” Privately printed postcards = “POSTCARD” Markings and Endorsements g. First-Class Mail international items whose size, shape or configuration might be mistaken for another class of international mail, should be marked “LETTER” on the address side of the mail piece. Items that are paid for at the airmail rate of postage must be marked “AIRMAIL/PAR AVION”, on front and back, or have PS Label 19-A or 19-B, Par Avion Airmail affixed to the address side of the mail piece. First-Class Mail International items that qualify as matter for the blind must bear the marking “FREE MATTER FOR THE BLIND” in the upper-right corner of the address side of the mail piece. Privately printed postcards must bear the marking “POSTCARD.” NOTE: Show Slide - Wrapping and Packaging

Wrapping and Packaging
First Class Matter Envelopes, sleeves, or wrappers Transparent plastic Bulkier Items Boxes Cartons Tubes Other Containers Wrapping and Packaging h. First-Class Mail matter is acceptable in envelopes, sleeves, or wrappers of varying sizes and thickness. Transparent plastic packaging is also permissible. Bulkier items are admissible in boxes, cartons, tubes, or other types of containers that are commonly used to mail packages. NOTE: Show Slide - Priority Mail International

Priority Mail International
Parcel service Personal written correspondence is not permitted inside a parcel by itself Flat-rate envelope and flat-rate box options available Priority Mail International i. With the exception of the flat-rate envelope, PMI is a parcel service. Written correspondence having the nature of current and personal correspondence is not permitted in Priority Mail International parcels, but may be sent in the Priority Mail International flat-rate envelope. NOTE: Show Slide - Weight and Size Limits

Weight and Size Limits Weight limit depends on country
Maximum girth for circular parcels – 64 inches Size limits for rectangular parcels vary for certain countries, but most common are: Minimum length & width – 5½ ins x 3½ ins Maximum length – 42 ins Maximum length & girth combined – 79 ins Weight and Size Limits j. The weight limit for Priority Mail International parcels depends on the country and can be found in the Individual Country Listing (ICL). Maximum girth (measured along diameter) for circular parcels is 64 inches. The size limits for rectangular may vary for certain countries. You will have to refer to the ICL for the correct size limit. The majority of countries allow the following size limits for rectangular parcels: (1) Minimum length and width: 5-1/2 inches x 3-1/2 inches. (2) Maximum length: 42 inches. (3) Maximum length and girth combined: 79 inches. NOTE: Show Slide - Markings, Wrappings, and Packaging

Markings, Wrappings & Packaging
Endorse “AIRMAIL” or “PAR AVION” on front & back or use PS Label 19-A or 19-B Place below and to the left of the delivery address. Sender’s must seal their own parcels Markings, Wrappings, and Packaging k. Parcels that are paid for at the Priority Mail International rate of postage must be marked “AIRMAIL” or “PAR AVION” or bear one of the two prescribed airmail labels. The airmail marking or label should be placed below and to the left of the delivery address and on reverse. Senders must seal their own parcels, and may use wax, gummed-paper tape, nails, screws, wire, metal bands, or other materials. The seal must be sufficient to allow detection of tampering. NOTE: Show Slide - Postcards and Postal Cards

Postcards and Postal Cards
Single cards sent without wrapper or envelope Double cards mail at First-Class Mail International rate Card color must not interfere with postmark or addressee Postcards and Postal Cards o. Postcards and postal cards consist of single cards sent without a wrapper or envelope. Folded (double) cards must be mailed in envelopes at the First-Class Mail International rate of postage. Light colored cards that interfere with the reading of the address and postmark cannot be accepted. Postal cards must be endorsed the same as First-Class Mail International. NOTE: Show Slide – International Mail Manual (IMM)

International Mail Manual (IMM)
Contains policies, regulations and procedures for accepting international mail Details conditions for mail being sent to countries Cross references the Domestic Mail Manual (DMM) Consists of nine chapters International Mail Manual (IMM) p. To properly accept articles addressed to foreign countries, you must know how to use the International Mail Manual (IMM). The IMM contains the policies, regulations, and procedures that govern the acceptance of international mail. It details the conditions for mail sent to other countries, the procedures for doing so, and how articles are properly prepared for mailing. The IMM cross references the Domestic Mail Manual (DMM) whenever domestic mail conditions and procedures apply. On the job, you will have a current DMM and an IMM for ready reference. NOTE: Show Slide – Sections of the IMM

Sections of the IMM Summary of Changes Chapters 1 through 9
Index of Countries and Localities Country Price Groups & Weight Limits Individual Country Listings (ICL) List of Exhibits Index Sections of the IMM q. The IMM is composed of the following sections: -Summary of Changes -Chapters 1 through 9 -Index of Countries and Localities -Country Price Groups & Weight Limits -Individual Country Listings (ICL) -List of Exhibits -Index NOTE: Use the International Mail Manual (IMM) to complete this lesson. NOTE: Show Slide –Chapter 1, International Mail Service

ON LEARNING Q: What is international mail?
A: Mail destined for delivery to an address in a foreign country Q: What postal manual covers international mail? A: International Mail Manual (IMM) Q: What postal manual is used to cross- reference the IMM? A: Domestic Mail Manual (DMM) Check on Learning NOTE: Conduct a check on learning and summarize the learning activity. Q: What is International mail? A: Mail destined for delivery to an address in a foreign country. Q: What postal manual covers International mail? A: International Mail Manual (IMM) Q: What postal manual is used to cross-reference the IMM? A: Domestic Mail Manual NOTE: Show Slide – Conditions for Mailing

Conditions for Mailing (IMM Chapter 2)
Defines categories of mailing, general description of each, mailable items, size and weight limits, and markings and endorsements Categories of Mailing 230 Priority Mail International 240 First Class Mail International 250 Postcards and Postal Cards Conditions for Mailing 2. Learning Step/Activity 2. Process International Mail Method of instruction: Conference / Discussion Instructor to student ratio: 2:30 Time of instruction: 30 minutes Media: Programmed Instruction a. Chapter 2 of the IMM contains information on conditions for mailing. This chapter begins on page 33 of the IMM. It defines the different categories and related classes of International mail, provides a general description of each, what can and cannot be mailed, the respective size and weight limits, and the different markings or endorsements required for each category or related class of mail. The different categories and related classes listed in Chapter 2 are: (1) 230 – Priority Mail International (2) 240 – First-Class Mail International (3) 250 – Postcards and Postal Cards NOTE: Show Slide – Determining If An Article Is Mailable

Determining If An Article Is Mailable
Determine proper category for mailing Contents Weight and size limits Customer requested special services General regulations and specific prohibitions, restrictions, and observations Determining If An Article Is Mailable b. In order to find out if an article is mailable, determine the proper category/class for mailing. There are four conditions to consider when making your determination, they are: (1) Contents (2) Weight and size limits (3) Customer requested special services (4) General regulations and specific prohibitions, restrictions and observations of the country. Example: Turn to the country Taiwan in your student handout and look at the conditions for mailing. A First-Class Mail International letter containing dutiable merchandise must be sent registered. Cigars, cigarettes, and prepared tobacco are prohibited. What are some other prohibited items? NOTE: Show Slide - Preparation for Mailing

Preparation for Mailing
Mailability (130) Prohibitions and Restrictions (134.4) Addressing (234.1) - Correct and completed in ink or typewritten Customs Forms (234.3) - All articles containing dutiable merchandise Packaging (234.5) - Sender’s Responsibility Preparation for Mailing c. Preparation for Mailing (120) focuses on packaging, addressing and custom forms for International mail. (1) Packaging-Sender’s Responsibility (Part 121) ‑ It is the responsibility of the sender to prepare items and address them clearly and correct. As the accepting clerk, you must ensure that the article is properly packaged. When preparing items for mailing, the sender must use strong envelopes or durable packaging material to prevent damages and consider the nature of the articles being mailed and the distance they must travel to reach the addressee. (2) Addressing (Part 122) – International mail destination and return address must be correct and completed in ink or typewritten. The name of the place of destination and the name of the country of destination must be written in capital letters together with the postal code number or delivery zone number, if any. The complete address of the sender, including ZIP Code and country of origin, should be shown in the upper left corner of the address side of the envelope, package, or card. (3) Customs Forms (Part 123) ‑ All articles containing merchandise (dutiable matter) subject to import tax or printed matter must have the correct customs form affixed to the article. Exhibit , Customs Declaration Forms Usage, is located on pages 2-3 in the student handout. Proper completion of the form and detailed itemizing of the contents is the responsibility of the mailer. The value of the contents determines which customs form is used. PS Form 2976 is used for contents valued $ or less and PS Form 2976A is used for contents valued $400 or more. Refer to the IMM instructions for further guidance. (4) Mailability (130) provides information on international mail limitations, prohibitions, and restrictions for written, printed and graphic matter. (a) Prohibitions and Restrictions (Part 131.3) - The prohibitions and restrictions listed in Chapter 1 are a general listing that pertain to all countries. Under each ICL there may be additional prohibitions and restrictions. You must also check the observations section of the ICL for additional information that may pertain to the mailing of an article. NOTE: Show Slide – Nonmailable Written, Printed, and Graphic Matter

Nonmailable Written, Printed, and Graphic Matter
Advertisements for abortion Advertisement for motor vehicle master keys Copyright violations Fictitious matter Lottery matter Matter inciting violence Solicitations in the guise of bills or statement of accounts Nonmailable Written, Printed, and Graphic Matter (b) Written, Printed, and Graphic Matter (132) - All written, printed, and graphic matter that is described as nonmailable in the DMM is nonmailable internationally. This matter includes but is not limited to: - Advertisements for abortion - Advertisements for motor vehicle master keys - Copyright violations - Fictitious matter - Lottery matter - Matter inciting violence - Solicitations in the guise of bills or statements of account NOTE: Show Slide – Customs Forms Required

Customs Declaration Refer to ICL to determine which form is used for country Three forms - PS Form 2976, Customs Declaration CN 22 - PS Form 2976-A, Customs Declaration and Dispatch Note CP 72 - PS Form 2976E, Customs Declaration Envelope CP 91 Lists and describes the entire contents of the article. Customs Forms Required d. The customs forms used for international mail are PS Form Customs Declaration CN 22, PS Form 2976-A - Customs Declaration and Dispatch Note CP 72, and PS Form 2976-E - Customs Declaration Envelope CP 91 (carriage document for PS Form 2976-A). Refer to the ICL to determine which form is used for a country. NOTE: Refer students to pages 5-6 of the student handout for examples of both customs forms. NOTE: Show Slide – Completing PS Form 2976

Completing PS Form 2976 6 1 2 3 5 4 7 APDS Completing PS Form 2976
e. Instructions for completing PS Form 2976, Customs Declaration – CN 22 are as follows: 1. Mark with an “X” to indicate the type of content. For class purposes always mark “GIFT”. 2. Customer will enter a detailed description of the contents. Include quantity, the material article is made of such as cotton, leather, silk, etc., and brand names. 3. Enter the dollar value of each article and total it. 4. The postal clerk enters the weight of the article expressed in pounds and ounces. 5. Customer will print name and address, the addressee’s name and address, and date the customs form using the current date. 6. Maintain this portion at the post office for 30 days. The example shown above is the Shipping Label (left) and Customer Copy (right). The Post Office Copy is page two (2) of the PS Form 2976. 7. APDS original and copy 8. Clerk will ensure the form (green part) is affixed the address side of the item. NOTE: Show Slide - Completing PS Form 2976-A (Upper Portion) 4 7 APDS

Completing PS Form 2976-A (Upper Portion)
White John 1 72nd SIG BN UNIT 31121, Box 10 APO AE 09164 Wright LaTonya Completing PS Form 2976-A (Upper Portion) f. Instructions for completing PS Form 2976-A, Customs Declaration and Dispatch Note – CP 72 are as follows: (1) Enter the sender’s full name and address and the addressee’s full name and address in the blocks indicated. (2) Clerk will enter the total postage and fees paid by the customer. NOTE: Show Slide – Completing PS Form 2976-A (Lower Portion) 168 Howe Street 48915 Lansing MI

Completing Customs Declaration (Lower Portion)
1 2 3 4 Sony Radio-Made USA 15 12 Cassette Tapes Pair of Headphones x 5 7 8 6 Completing PS Form 2976-A (Lower Portion) 1. Customer must enter a detailed description of the contents. Include material article is made of such as cotton, leather, silk, etc, and brand names. 2. Customer must enter the quantity of each item listed. 3. Customer will enter weight of each item listed if known. 4. Customer must enter the dollar value of each article. 5. Customer must check the appropriate block. (i.e. gift, commercial sample, documents, returned goods or other). 6. Customer will identify if special conditions or restrictions apply to items being mailed, if applicable. 7. Clerk will enter the total weight of article(s) listed expressed in pounds and ounces. 8. Customer must enter the total value of each article listed. 9. Leave Blank 10. Leave Blank 11. Customer must sign and date the form. 12. Customer must enter the country of origin of goods 13. Check as appropriate 14. Clerk will stamp all six copies with the APDS 15. Leave Blank g. Affix PS Form 2976-A according to class of mail as follows: (1) For Priority Mail International parcels, with the exception of the flat-rate envelope place the form set inside PS Form 2976-E (plastic envelope) and affix it to the address side of the package. (2) For a Priority Mail International flat-rate envelope or First-Class Mail International item valued at $400 or more, or if the customer does not want to list the contents on the outside wrapper of a Priority Mail International flat-rate envelope or First-Class Mail International item, affix the upper portion of PS Form 2976 (green label) (cut on dotted line and discard the lower portion) to the address side of the package, complete PS Form 2976-A, and enclose the form set inside the package. NOTE: Show Slide – Check on Learning 14 14 8 9 10 APDS 13 John B. White 11

ON LEARNING Q: What chapter in the IMM discusses the conditions for mailing? A: Chapter 2 Q: Name some nonmailable written, printed, and graphic matter. A: Advertisement for abortion, motor vehicle master keys, copyright violations, fictitious matter, lottery matter, matter inciting violence, and solicitations Q: Who is responsible for preparing and addressing items clearly and correctly? A: The sender Check on Learning NOTE: Conduct a check on learning and summarize the learning activity. Q: What chapter in the IMM discusses the conditions for mailing? A: Chapter 2 Q: Name some nonmailable written, printed, and graphic matter. A: Advertisement for abortion, motor vehicle master keys, copyright violations, fictitious matter, lottery matter, matter inciting violence, and solicitations. Q: Who is responsible for preparing and addressing items clearly and correctly? A: The sender NOTE: Show Slide - PE X Situation 1 - 3 NOTE: ASSIST STUDENTS WITH COMPLETING PE X SITUATION 1 - 3

PE X Situation 1 - 3 RETAIL SYSTEM SOFTWARE 1. TOUCH SCREEN
2. FOR OFFICIAL USE ONLY – OK 3. ALPHA NUMERIC KEYPAD OR KEYBOARD IF USING KEYPAD, USE BLUE ARROW FOR LOWER CASE 4. LOGIN ID – 09 – GREEN CHECK 5. ENTER PASSWORD – p0STAL01 – GREEN CHECK 6. LAST LOGIN – OK 7. SELECT USER ROLE – MILITARY CLERK – GREEN CHECK – SELECT 8. CLERK START OF DAY – RE-OPEN FOR BUSINESS – OK 9. STOCK LEVELS – CONTINUE SITUATION 1 1. RESERVED FOR LATER USE Situation 2 stamp airmail/par avion on front and back of package SELECT MAILING/SHIPPING ENTER COUNTRY NAME: alBANIA – press ENTER OR SELECT GREEN CHECK REAd prohibitions – select next read observation – First class mail international may not contain dutiable articles – select next read restrictons – select continue confirm if dutiable – select yes enter delclaired value amount – – select green check hazardous material – select cancel hazardous material – select no select priority mail intl nonnegotiable documents only? – no priority mail intl does not support – ok continue enter customs form barcode – scan Ps form 2976-a customs manifest bypass – select no print label – 53.05 take payment – cash – – select green check change $1.95 – select ok SITUATION 3 ENTER COUNTRY NAME: jordan – press ENTER OR SELECT GREEN CHECK read observation – select next enter delclaired value amount – 3.50 – select green check select first class mail intl select fc pkg intl svc select continue enter customs form barcode – scan ps form 2976 print label – 22.00 take payment – credit/debit card capture card information – swipe card payment amount – green check credit card verification – enter last 4 digits of credit card number – green check signature capture – sign customer pin pad – green enter key verify signature is acceptABLE – GREEN CHECK – ACCEPT WARNING – CARD AUTHORIZATION FAILED – GREEN CHECK – ABORT CASH – PAYMENT AMOUNT – – GREEN CHECK NOTE: Show Slide – Special Services

Special Services Special services are described in each country
320 – Insurance 330 – Registered 340 – Return Receipt When a customer desires a special service, ensure to check ICL for availability. NOTE: Certified and Restricted Delivery is not available for International Mail. Special Services 3. Learning Step/Activity 3. Special Services Method of instruction: Conference / Discussion Instructor to student ratio: 2:30 Time of instruction: 30 minutes Media: Programmed Instruction Special Services are described in each country of the IMM. Information such as availability and forms requirements, and processing requests for special service(s) are explained in detail. When a customer desires a special service, first, ensure that the service is available to the country of address. For example, Italy has special services. NOTE: Certified and Restricted Delivery is not available for International Mail. Note: Refer students to page 1 of the Student Handout. Special services available are: (1) 320 ‑ Insurance (2) 330 ‑ Registered Mail (3) 340 ‑ Return Receipt NOTE: Show Slide - Insurance

Insurance Provided against loss, damage or rifling Compensation varies
Available only for Priority Mail and certain countries Some countries provide up to $200 automatically fee based on insured value Coverage for parcel may not be more than maximum allowed for a country Reimbursement is only for value Insurance b. Insurance is provided against loss, damage, or rifling for Priority Mail International parcels. Compensation varies according to the fee paid. For parcels delivered to the addressee in damaged condition or with missing contents, payment is made to the addressee unless the addressee waives payment, in writing, in favor of the sender. c. Insurance is available only for Priority Mail International parcels and only to certain countries. See Individual Country Listings. Insurance is not available for the Priority Mail International flat-rate envelope. The insurance fee is based on the insured value. See ICL for insurance fee and other applicable fees. The insurance coverage of a parcel may not be more than the maximum allowed for the country of destination or the declared value of the contents. However, insured value may be less than declared value depending the sender’s request. NOTE: Show Slide - Mailing Receipt and Insurance Number

Mailing Receipt and Insurance Number
PS Form 2976-A and cash receipt are proof of mailing and insurance Enter insured amount RSS will convert U.S. dollar to Special Drawing Right (SDR) Write a bold capital “V” APDS PS Form 2976-A V Mailing Receipt and Insurance Number d. All PMI parcels must be numbered. PS Form 2976-A, Customs Declaration and Dispatch Note –CP 72, and the cash register receipt issued at the time of mailing will serve as proof of insurance. The accepting clerk must: (1) Enter in ink, the amount in dollars the parcel is being insured for on the PS Form 2976-A in the “Insured Amount (U.S)” block. (2) Convert the U.S. dollar amount to the Special Drawing Right (SDR) value and enter it in the SDR value block. (3) Write a bold capital “V” in the space provided for the insured number as an indicator that additional insurance was purchased. (4) APDS the PS Form 2976-A in the appropriate place on each copy. NOTE: Refer students to the SH to view the U.S. Dollars to SDR Conversion Table. e. This table is used to convert the insured value amount from U.S. dollars to SDR. First locate the dollar amount column; you will find the SDR conversion to the right. If the U.S. dollar amount is not a whole dollar amount, round the amount up to the nearest whole dollar, then convert that amount. DO NOT round up the SDR equivalents. NOTE: Show Slide – Registered Articles

Registered Articles Completed on PS Form 3806 May weigh up to 4-pounds
Registry fee is $ for all countries Maximum indemnity is $42.56 Endorsements Place Label 200 on address side bottom left below return address APDS intersecting seams APDS return receipt (half on-half off) Registered Mail h. Customers may use registered mail service for additional protection and security for International mail. PS Form 3806 is used as a customer receipt for Registered Mail, and a record of delivery is maintained at the office of destination. Registered mail service can be purchased with PMI flat-rate envelopes, First-Class Mail International items, post cards, and free matter for the blind. Registered items may weigh up to 4 pounds. Refer to ICL for country-specific prohibitions. The registry fee for all countries is $ Regardless of the declared value of a registered item, the maximum amount of indemnity payable for loss, damage, or rifling is $ Return receipts and restricted delivery can be purchased for registered items to most countries. See ICL for available services. i. Affix Label 200, Registered Mail, to the item on the address side in the upper left, below the return address. APDS registered items twice on the back on the crossing of the upper and lower flaps. If return receipts are used postmark partially on the receipt and partially on the flaps of the letter. Items sealed on the address side must be postmarked on the address side. NOTE: Show Slide - Marking Sealing and Postmarking

Marking, Sealing and Postmarking
Clerk – APDS registered articles at acceptance Clerk – If necessary, APDS at breaks or edges of gummy paper strips 10 Jan 18 LT Betty J. Alden 15th ARMY BAND UNIT 16848, BOX 202 APO AE PVI: $42.00 LETTER Kim Chou 2133 Yongsan Avenue Cholla-Namdo Seoul REPUBLIC OF KOREA Marking, Sealing and Postmarking f. The sender must mark parcels containing fragile or perishable articles with the appropriate endorsement — e.g. “FRAGILE,” “PERISHABLE,” “GLASS,” etc. and enter the insured amount in U.S. currency in the appropriate space on the customs form. g. When accepting an insured parcel, the clerk must ensure: (1) It is properly sealed. (2) Postmark item at the time of acceptance showing the full name of the post office, the two-letter state abbreviation and ZIP Code or APO and postal code, and the date of mailing. (3) Postmark at all breaks, cuts, or torn edges of any gummed-paper strips used in sealing parcels. NOTE: Ensure students understand that the postmarking is used only if there are breaks, cuts or torn edges of gummed paper strips is used to seal the parcel. NOTE: Show Slide – Return Receipt 10 Jan 18

Return Receipt - Provides evidence of delivery
- Completed IAW countries internal regulations - Clerk endorses address side of parcel - “A” or “AVIS D RECEPTION” - Customer enters addressee’s address on return receipt Return Receipt j. PS Form 2865, Return Receipt for International Mail is a pink card that is attached to a registered or insured parcel for certain countries. It provides the sender with evidence of delivery. Return receipts are completed in the country of destination in accordance with its internal regulations. These receipts are returned to the sender by airmail. The fee for return receipt is $3.75. The accepting clerk must endorse the address side of parcel with “A” or “AVIS DE RECEPTION” or “A”. Customer enters addressee’s address on the return receipt. Refer students to the SHO for instructions on completion of the PS form 2865 NOTE: Show Slide- Check on Learning

ON LEARNING Q: What should be done first when a patron requests an article to be mailed using a special service? A: Ensure that the service is available to the country of address Q: Which form is used as a customer receipt for registered mail? A: PS Form 3806 Q: What does the SDR represent? A: Special Drawing Rights. Dollars to gold value Check on Learning NOTE: Conduct a check on learning and summarize the learning activity. Q: What should be done first when a patron requests an article to be mailed using a special service? A: Ensure that the service is available to the country of address. Q: Which form is used as a customer receipt for registered mail? A: PS Form 3806 Q: What does the SDR represent? A: Special Drawing Rights. Dollars to gold value NOTE: Show Slide- PE X Situation 4 - 6 NOTE: ASSIST STUDENTS WITH COMPLETING PE X SITUATION 4 - 6

PE X Situation 4 –6 situation 4
stamp airmail/par avion on front and back of package SELECT MAILING/SHIPPING ENTER COUNTRY NAME: italy – press ENTER OR SELECT GREEN CHECK REAd prohibitions – select next read observation –select next read restrictons – select continue confirm if dutiable – yes enter delclaired value amount – – select green check hazardous material – select cancel hazardous material – select no select priority mail intl nonnegotiable documents only? – no select insurance – enter select green check select return receipt enter customs form barcode – scan Ps form 2976-a customs manifest bypass – select no at the top of the screen there will be an sdr value, write the amount down on the ps 2976-a in the sdr value block (81.028) print label – 51.05 take payment – cash – – green check SITUATION 5 select great britain and norter or ENTER COUNTRY NAME: great britain – press ENTER OR SELECT GREEN CHECK read observation – select next confirm if dutiable – no select first class mail intl select fci lg env select registere mail enter delcared value for registered – select green check continue destination – all other destination – select green check enter customs form barcode – scan Ps form 2976 scan label 200 overprint form? – place ps form 3806 into printer to print and select yes print label – 30.93 take payment – checks – – select green check imprint – yes – place check into printer face up to print front of check, then turn over to the back to endorese the back of the check micr read fail – cancel manually input routing number – – green check manually input account number – – green check manually input check number – 1111 – green check endorsing check – place check in printer with NOT negotiable in printer first verify endorsement – yes SITUATION 6 ENTER COUNTRY NAME: cyprus – press ENTER OR SELECT GREEN CHECK enter delclaired value amount – – select green check fc pkg intl svc select registered mail enter the declaired value for registered – – select green check print label – 40.05 take payment – travelers check – – select green check place travelers check into printer with not negotiable first verify endorsment – select yes change – 9.95 – select ok NOTE: Show Slide – Index of Countries and Localities

Individual Country Listings
Country conditions for mailing P-R-O Covers all mailing information for the specific country & custom form required Free matter for the blind Extra services Individual Country Listings b. The Individual Country Listings (ICLs) is a very important section of the IMM. The ICLs provide information about conditions of mailing, postage rates, and special services for each country. These listings begin on page 197 in the IMM after the index of countries and localities. The ICLs cover all mailing information for a specific country. The countries, listed in alphabetical order, start with Afghanistan and end with Zimbabwe. To ensure that the proper International mail rate is charged, you must select the correct individual country listing. The country's name is listed on the top of each ICL page. The mailing information for each country is in three sections: (1) Country conditions for mailing (2) P-R-O (3) Covers all mailing information for the specific country & custom form required -Free matter for the blind -Extra services NOTE: Turn to the country of Albania in your student handout. Use this country as an example to explain the different sections of the ICL. NOTE: Show Slide – Country Conditions for Mailing

Prohibitions and Restrictions
Prohibitions - lists articles strictly prohibited by the destination country. Restrictions – lists items that may require additional mailing requirements Example – Albania requires that hunting arms have an import permit and medicines for personal use are admitted with a medical certificate Prohibitions and Restrictions d. The prohibitions section lists articles strictly prohibited. These are articles NOT accepted by the destination country. e. The restrictions section contains a list of items that if mailed, must meet additional mailing requirements established by the country of destination, (i.e. Albania requires that hunting arms have an import permit and medicines for personal use are admitted with a medical certificate). NOTE: Show Slide – Observations and Size Limits

Observations and Size Limits
Observations – Additional requirements for an individual country (See Albania) Observation 1 – First-Class shipments MAY NOT contain dutiable articles Observation 2 – Priority service extends to only certain cities Size Limits – Lists specifications for different classes of mail Observations and Size Limits f. Observations are additional requirements of the individual country. The country of Albania has two observations: (1) Observation 1 – First Class Mail International shipments MAY NOT contain dutiable articles. This means a customer cannot send merchandise. If the customer was mailing a letter with merchandise, the article would be non‑mailable. NOTE: The term "Dutiable Merchandise" is merchandise that is subject to customs importation tax. For this lesson, all merchandise and printed matter is considered dutiable. (2) Observation 2 - Priority Mail International service extends only to the following: Berat Bilisht Delvine Durres (Durazzo) Elbasan Fier Gjirokaster (Argirokastro) Himare Kavaje Klos Kolonje Konispol Korce (Coritoza) Kruje Kucove Kukes Kurvelesh Lesh (Alessio) Leskovik Libohove Librazhd Lushnje Mallakaster Milot Peqin Permet Peshkopi Puke Sarande Shijak Shkoder (Scutari) Tepelene Tirana Vlore g. The size limit section lists the size specifications for the different classes of mail. NOTE: Show Slide – Check on Learning

ON LEARNING Q: What are the three area’s of the Individual Country Listings to check for mailability? A: P-R-O Q: What should a clerk do before accepting an item from a customer that needs to be mailed to an International address? A: Check the country’s conditions in the ICL to ensure the item is mailable Q: What is dutiable merchandise? A: Merchandise that is subject to customs importation tax Check on Learning NOTE: Conduct a check on learning and summarize the learning activity. Q: What are the three area’s of the Individual Country Listings to check for mailability? A: P-R-O Q: What should a clerk do before accepting an item from a customer that needs to be mailed to an International address? A: Check the country’s conditions in the ICL to ensure the item is mailable. Q: What is dutiable merchandise? A: Merchandise that is subject to customs importation tax. NOTE: Show Slide - PE X Situation 7 -12 NOTE: ASSIST STUDENTS WITH COMPLETING PE X SITUATION

PE X Situation 7 - 12 SITUATION 7
stamp airmail/par avion on front and back of package SELECT MAILING/SHIPPING ENTER COUNTRY NAME: JAMAICA – press ENTER OR SELECT GREEN CHECK REAd prohibitions – select next read observation – select next read restrictons – select continue confirm if dutiable – yes enter delclaired value amount – select green check hazardous material – select cancel hazardous material – select no SELECT MATTER FOR THE BLIND – CONTINUE enter customs form barcode – scan Ps form 2976 customs manifest bypass – select no SELECT PRINT LABEL – 0.00 TAKE PAYMENT SITUATION 8 ENTER COUNTRY NAME: VIETNAM – press ENTER OR SELECT GREEN CHECK REAd prohibitions – USED CLOTHING, BLANKETS, MOSQUITO NETS, SHOES – CANCEL – NON-MAILABLE SITUATION 9 ENTER COUNTRY NAME: BELGIUM – press ENTER OR SELECT GREEN CHECK select priority mail intl nonnegotiable documents only? – no SELECT CONTINUE enter customs form barcode – scan Ps form 2976-a PRINT LABEL – 47.20 TAKE PAYMENT – CASH – – GREEN CHECK CHANGE – 2.80 – OK SITUATION 10 ENTER COUNTRY NAME: NEW ZEALAND – press ENTER OR SELECT GREEN CHECK enter delclaired value amount – – select green check select first class mail intl fc pkg intl svc select registered mail enter the declaired value for registered – – select green check select return receipt continue scan label 200 overprint form? – place ps form 3806 into printer to print and select yes PRINT LABEL – 40.05 TAKE PAYMENT – CASH – – GREEN CHECK CHANGE – 4.95 – OK SITUATION 11 ENTER COUNTRY NAME: SOUTH KOREA – press ENTER OR SELECT GREEN CHECK REAd prohibitions – SALT – select CANCEL SITUATION 12 ADMIN FUNCTIONS – MORE ADMIN – CLERK ADMIN – END OF DAY TRIAL 1412 – SKIP FINAL DEPOSIT: CASH – GREEN CHECK FINAL DEPOSIT: CHECKS – CONTINUE SELECT ACTION: NON-CASH TENDER – SELECT PRINT FINAL DEPOSIT: CHECKS – DEPOSIT ALL FINAL DEPOSIT: CASH – SUGGESTED DEPOSIT: ENTER AMOUNT IN BOTTOM LEFT OF SCREEN. USE JUST $1.00 BILLS – GREEN CHECK SELECT ACCEPT CONTINUE, WARNING – CONTINUE SYSTEM WILL PRINT OUT 5 REPORTS. PLACE NON-CASH TENDER REPORT PRINTED IN ABOVE STEP IN FRONT OF FINAL 1412 REPORT. NOTE: Show Slide – Terminal Learning Objective (TLO)

TLO – Process International Mail
LESSON OUTCOME: Students will process International mail IAW USPS and DOD directives/guidance in support of postal operations. TERMINAL LEARNING OBJECTIVE: ACTION: Process International Mail CONDITION: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors. - RSS System - Standard USPS forms and labels - Several articles of mail addressed for delivery to international addresses - All Purpose Dating Stamp (APDS) - Student Handout TERMINAL LEARNING OBJECTIVE (CONT’D): The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. Terminal Learning Objective NOTE: Inform the students of the following Terminal Learning Objective requirements. At the completion of this lesson, you [the student] will: Action: 805C-LF / Process International Mail Conditions: Given the following: 1. RSS 2. Standard USPS forms and labels 3. Several articles of mail addressed for delivery to International addresses. 4. All Purpose Dating Stamp (APDS) and Stamp Pad 5. Student Handout 6. Awareness of Operational Environment (OE) variables and actors. Standards: Accept and process international mail by using the correct forms and endorsements, assessing the correct amount of postage and fees, determining if mail is mailable, determining special services available, and verifying the customer is authorized to use the Military Post Office (MPO). The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. Safety Requirements: In a training environment, leaders must perform a risk assessment in accordance with ATP 5-19, Risk Management. Leaders will complete the current Deliberate Risk Assessment Worksheet (DD Form 2977) in accordance with the TRADOC Safety Officer during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations, (METT-TC). Note: During MOPP training, leaders must ensure personnel are monitored for potential heat injury. Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the MOPP work/rest cycles and water replacement guidelines IAW FM , Multiservice Tactics, Techniques, and Procedures for Nuclear, Biological, and Chemical (NBC) Protection, FM , Multiservice Tactics, Techniques, and Procedures for Chemical, Biological, Radiological, and Nuclear Decontamination. Risk Assessment Level: Low Environmental Considerations: Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM Environmental Considerations and GTA ENVIRONMENTAL-RELATED RISK ASSESSMENT Evaluation: Practical Exercises X and Y; Performance Test. You must achieve a minimum of 80% on the test in order to pass. Instructional Lead-In: In the previous lessons, Domestic Mail 1 and 2, you learned the proper measures for accepting domestic mail and accepting domestic mail requiring special services. In this lesson, you will take what you learned in those lessons, and apply it to accepting International mail. This lesson will provide the conditions and procedures for the preparation and treatment of mail sent from MPOs to other countries. NOTE: Show Slide – International Mail STANDARD: Accept and process international mail by using the correct forms and endorsements, assessing the correct amount of postage and fees, determining if mail is mailable, determining special services available, and verifying the customer is authorized to use the Military Post Office (MPO)

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