1. Express Mail Offers: Overnight delivery to most locations Money back guarantee Receives expedited handling from acceptance to delivery Express Mail label has item number and barcode Transferred on PS Form 3867 1

2. Express Mail Delivery Procedures Requires scanning and customer signature on PS Form 3849 Unless mailer indicated waiver of signature Attempted Delivery Notice is left at the delivery address Item is returned to delivery unit 2

3. Postage Due Funds collected from customer at delivery Accountable clerk Transfers pieces to carrier on PS Form 3584, Postage Due Log Records number of articles and amount of postage due  Collect postage and return to clerk  If attempted, leave notice and return item to office 3

4. Customs Duty Mail Consists of goods coming into the U.S. from another country for which a customs duty must be paid Accountable clerk transfers mailpiece to carrier on PS Form 2944, Receipt for Customs Duty Mail 4

5. Customs Duty Delivery Procedures Collect duty plus any postage due indicated Customer may pay entire amount by cash or check Checks payable to USPS or Postmaster Scan Signature on PS Form 3849 & US Customs Form 3419 Signed as RECEIVED by customer/DELIVERED by carrier If delivery cannot be made Leave notice and endorse the article Return both copies of Form 3419 to unit 5

6. Check Acceptance – Customs Duty Follow local check acceptance procedures when collecting payment from customers via check A photo ID must be presented by the customer for check acceptance When accepting checks for Customs articles, the check must be made payable to the Postmaster 6

7. Accountable Extra Services Allows customers to receive: Proof of mailing Protection in transit Track delivery Requires signature of addressee or agent upon receipt 7

8. Domestic Registered Mail Most secure service Uses Label 200, Registered Mail System of receipts used from acceptance to delivery Kept separate from ordinary mail Postmasters, managers, supervisors, and Postal Service employees are personally responsible 8

9. Domestic Registered Mail Handling Do not place in case with other mail or in relays Place articles in satchel pocket Travels in locked pouch and must be signed for at each step Transferred for delivery on PS Form 3867 9

10. Domestic Registered Mail Delivery Requires scanning and customer signature on PS Form 3849 Delivery attempt Notice left at delivery address Item is returned to delivery unit 10

11. International Registered Mail International Registered mail maybe mixed with SPRs and parcels Number is not sufficient evidence of registration Registry endorsement also required Handled as First-Class Mail Signed delivery receipt must be obtained at delivery Items without evidence of formal registration are treated as ordinary mail Sender’s endorsement must be crossed out 11

12. International Registered Delivery International Registered Mail requires scanning and, when prompted by the scanner, a customer signature on PS Form 3849 If delivery of international Registered Mail is attempted, but not delivered, a PS Form 3849 is left at the delivery address and the item is returned to the delivery unit 12

13. Restricted Delivery Permits mailer to direct delivery only to the addressee or addressee’s authorized agent Service available for First-Class Mail, First- Class Package Service, and Priority Mail when purchased at the time of mailing with: Certified Mail COD Insured mail (over$200) May be indicated on PS Form 3811 13

14. Restricted Delivery Procedures Only the addressee or someone designated on PS Form 3801, Standing Delivery Order, or PS Form 3849, may sign for the Restricted Delivery mailpiece If the addressee is not known, ask for identification If attempted, leave notice and return item to office 14

15. Certified Mail Provides proof of mailing, date, and time item delivered or delivery attempted May only be combined with domestic First- Class Mail and Priority Mail PS Form 3800, Certified Mail Receipt, provides a mailing receipt and unique identifier number Transferred on PS Form 3867 15 Jane Smith 1245 Main St Norman, OK 73071 04.05: May 23,2012 ABC Tax Service 566 Almeda Norman, OK 73071

16. Certified Mail Delivery Procedures Requires scanning and signature on PS Form 3849 Attempted delivery Notice left at delivery address Item is returned to delivery unit Certified Mail found in automated mail on the street Attempt delivery using PS Form 3849 Notify accountable clerk of additional pieces 16

17. Insured Mail Provides indemnity coverage PS Form 3813 for items insured for $200 or less PS Form 3813-P, for items insured over $200 -$5000 Usually found in the parcel hamper Not transferred from the accountable clerk 17

18. Insured Mail Delivery Procedures Place loose in satchel or relay sack Items insured for over $200 require scan and signature items insured for $200 or less only require a scan Attempted delivery Notice is left at the delivery address Item is returned to the delivery unit 18

19. Return Receipt for Merchandise Provides mailing and return receipt Verifies merchandise sent by customer and received Use both PS Form 3804, Return Receipt for Merchandise and PS Form 3811, Domestic Return Receipt Transferred for delivery on PS Form 3867 19

20. Delivery Procedures Requires scan and signature on PS Form 3811and PS Form 3849 Attempted delivery Notice is left at the delivery address Item is returned to delivery unit 20

21. Collect-On-Delivery (COD) Price of merchandise, postage, and handling fee is collected from addressee at time of delivery Mailers may send merchandise to customers: Who do not wish to pay in advance Collect payment for merchandise when recipients do not have access to a credit/debit card PS Form 3816, COD Mailing and Delivery Receipt used to document delivery Transferred on PS Form 3867 21

22. COD Delivery Procedures Collect postage and return to accountable clerk Pay by check or cash Require scan and signature Attempted delivery Notice left at delivery address Item is returned to delivery unit 22

23. Accepting Checks - COD Follow local check acceptance procedures Photo ID required Checks for COD articles payable to mailer/sender 23

24. 3811, Domestic Return Receipt Return receipt signed by customer and dated by the carrier when delivered Form detached from mailpiece and mailed back to sender as proof of delivery Review for Restricted Delivery 24

25. USPS Tracking/Delivery Confirmation Provides mailer: Date and time of delivery information or attempted delivery USPS Tracking/Delivery Confirmation items are not accountable mail Delivery or attempted delivery scan is required Customer signature not required 25

26. Tracking Lables Barcoded labels are placed on the package that may say “USPS Delivery Confirmation” or “USPS Del Con.” Or Tracking. Styles of labels vary 26

27. Delivery Procedures If delivery of the USPS Tracking/Delivery Confirmation is attempted, but not delivered Complete applicable sections of PS Form 3849 Endorse with notice left and date If customer is normally available, you do not have to fill out PS Form 3849 and may bring the mailpiece out for delivery the next delivery day Write the date, your initials, and route number near the address and stage mailpiece in accordance to local procedures If not available after second attempt, leave an attempted delivery notice 27

28. Signature Confirmation Provides mailer Signature of person accepting package Date, ZIP Code, and time article delivered Attempted delivery Leave notice with the date and time Requires scan and signature Items not accountable 28

29. Delivery Procedures If attempted, but not delivered: PS Form 3849 is left at the delivery address Item is returned to the delivery unit 29

30. Adult Signature Adult Signature Required Electronic confirmation of delivery or attempted delivery Recipient must furnish proof of age Adult Signature Restricted Delivery Same service as Adult Signature Required Additional restriction limiting delivery to a specific addressee or authorized agent 30

31. Delivery Procedures Adult Signature Required - If no one 21 years of age or older is not available, leave a notice of attempted delivery, PS Form 3849 Adult Signature Restricted Delivery - If the specific addressee or designated agent is not available, leave a notice of attempted delivery, PS Form 3849 If the specific addressee, or designated agent, is not 21 years of age or older, the mailpiece will be returned to sender 31

32. Pre-Paid Acceptance Carrier Pick-Up Service allows customers to notify the local post office that there will be pre-paid packages for their carrier to pick up with the next day’s delivery The mailer submits the notification through www.usps.com www.usps.com These packages must be scanned upon acceptance; from the main menu, select pre- paid acceptance and scan the items as received 32

33. Exercise Identify the delivery procedures for each type of mail: Express Mail Customs Duty Domestic Registered Mail International Registered Mail Certified Mail Insured USPS Tracking/Delivery Confirmation Signature Confirmation COD 33

34. Review 1.Which service provides the sender with guaranteed one or two day attempted delivery ? 2.Which service provides the most secure way to send an item ? 3.What is the delivery procedure for parcels insured for less than $200 ? 4.When accepting a check for a Collect-On-Delivery (COD), to whom does the recipient make the check payable ? 5.When accepting a check for Customs Duty Mail, to whom does the recipient make the check payable ? 34 Express Mail Domestic Registered Mail Parcels insured for less than $200 require a scan but do not require a customer signature The mailer USPS or Postmaster

35. Review 6.Give at least three examples of accountable mail. 7.How do you “wake up” or activate the IMD on the route ? 8.If a mailbox logo is visible at the bottom of IMD screen, what does it indicate ? 9.What is the user type for a city letter carrier of a motorized route ? 10.Is there any action that must be taken on the scanner when carrying multiple zones ? 35 Express Mail, Domestic Registered Mail, Certified Mail, Collect on Delivery (COD), Customs Duty Mail, Return Receipt for Merchandise, and Postage Due Press the yellow scan key There is data in the scanner that has not been downloaded On-Street motorized Yes, Change ZIP Code

36. Review 11.What is the purpose of Managed Service Point program ? 36 To improve the consistency of mail delivery to our customers

37. Summary 37 In this lesson, we discussed: Obtaining and using the Intelligent Mail Device (IMD) to scan accountable mail, Extra Services mail, MSP barcodes, collection box barcodes, and office barcodes How to identify accountable and Extra Services items Properly deliver or attempt delivery of accountable and Extra Services mailpieces Maintaining security of accountable mail and postal funds