TAC Outreach Call December 8, 2015

TAC Outreach Call December 8, 2015
FY16 Maintenance Release 1 Presenters: Barbara McGeorge, Moderator Dan Greene, TAC Outreach Call Coordinator

Agenda Top Issues for November/December Payroll Deduction Issues
American Airlines/Delta Airlines Issues Per Diem Load Issues Conference Question from Previous Outreach FY16 Maintenance Release 1 Dates Content List MCR Next Outreach Presentation Resources Questions 2

Top Issues for November/December
Type Summary Workaround Release PPT Authorization splits into two documents with the same TANUM after a CTO Generated Amendment. Please contact the Travel Assistance Center. Timing out while selecting a hotel reservation books the hotel in the PNR but does not display in DTS. DTSP-8372 SPR Auto-Cancel is generated for travelers who have signed their documents already. This issue is being caused by the auto-cancel process. Have your travelers verify their documents were stamped SIGNED within the correct amount of time. Ready For Assignment DTSP-8378 SPP not allowed for Routine Travel after changing trip type from C-Permissive. Please contact the Travel Assistance Center for the official workaround. FY15-Maint-Rel-3 DTSP-8887 LODGING not Used Pre-Audit Message displayed incorrectly. Verify that the traveler booked lodging in DTS first. Then, justify pre-audit as erroneous.

Payroll Deduction Issues
The DFAS addresses that receive encrypted s from DTS have not been working since 10/30/15. DFAS changed to the Defense Enterprise (DEE) system characterized by the We mistakenly believed the encrypted s would be forwarded internally to the new DEE mailboxes, but they are not.

These encrypted s are ones sent from DTS for payroll deduction requests to Army, Navy, and AF military pay (DJMS) and civilian pay (DCPS); Out of Service Transfer requests; and copies of various s to Disbursing and DFAS Limestone. We are working to get the new DEE addresses and PKI Certificates updated in DTS, but do not have a certain fix date as yet.

Recommend DMMs cease sending or creating any Debt Management s to payroll or Out of Service until this is fixed. The following s are still working: Debt write-offs of less than $225 Non-encrypted s for Check Trace Non-encrypted s for EFT Trace Non-encrypted s for Pay.Gov Trace

This does not affect any USMC debts processes. Air Force Europe is already using a workaround that only applies to Air Force. Once this is fixed, DMMs will need to resend all payroll and Out of Service (OOS) requests that were sent after 10/30.

American/Delta Airlines Issue
As of September 15, 2015, Delta and American Airlines no longer have an interline agreement and cannot be ticketed together. They can be on the same Passenger Name Record (PNR), but cannot be priced together or ticketed together. Additionally, if a member has a flight on Delta that is connecting with American (or vice versa), the member will be required to collect their baggage at the connecting location and check it in with the second carrier.

American/Delta Airlines Baggage Issue
If a member has an AA/DL flight from Norfolk to San Francisco that connects in San Antonio, they will need to collect their bags in San Antonio and re-check in.

Due to the inability of DTS in being able to price both carriers together, you will not be able to select both carriers on the same authorization. If the member has one carrier in the record as the outbound flights and tries to select the other carrier for the return, they will receive an error message saying “Your selection is unavailable at this time”. The member is able to request CTO assistance and the PNR does process to the CTO, but this could cause the member to incur an additional CTO Fee.

Traveler has already booked an American Airlines flight for the departure flights.

Traveler tries to book the return flight on Delta Airlines.

Traveler receives error that “Current Selection is Not Available”.

The traveler should immediately scroll to the bottom of the page and Request Assistance in Booking Flights.

The flight that they attempted to select will be pre-populated in the request. All the traveler has to do is hit “Submit Comments to CTO”.

The traveler will need to sign the document to transmit the request for assistance to the Commercial Travel Office.

The CTO will price the airlines separately. This will result in an incorrect airfare displaying in the authorization at CTO Booked. By design, DTS can only read one airfare in the PNR and will display the one airfare. In order to have the correct airfare on the document for approval the member will need to added the secondary airfare under other transportation.

When the document comes back CTO BOOKED, the traveler needs to edit the document.

Since the CTO cannot price both tickets together, the traveler should refer to the Comments from the Travel Agents for the price of the return flight.

The traveler should navigate to Travel > Other Transportation to add the cost of the return flight.

The traveler should select Comm Air (Indiv Bill) if they are using their Government Travel Charge Card (GTCC). The Ticket No. does not need to be adjusted unless the traveler knows the Ticket Number. The Ticket Value should be filled out with the amount the CTO gave the traveler under the Preview Trip screen. No other fields need to be adjusted. The traveler can hit the “Save” at the bottom.

The document will update with the correct cost at time of ticketing and the cost manually added under other transportation will need to be removed. This is not a DTS issue, nor is it expected to be resolved at any point in the future. Ensure your travelers are aware that they will have to undergo additional procedures if they wish to book American Airlines and Delta Airlines in the same document.

Per Diem Load Issues DTS was loaded with updated per diem locations.
This load mirrored what shows in the Per Diem Rates Query on the DTMO website.

Per Diem Load Issues Unfortunately, there were some unanticipated issues with the Per Diem Load. Many of these issues are scheduled to be resolved soon. Issue # Description DTSP-9138 Unable to Search Foreign Locations in Rates Lookup tool in DTS. DTSP-9137 Unable to create documents with locations that have commas or other special character. Locations with commas are being zeroed out for dates before November 30, 2015. Locations with no name changes are being zeroed out for documents that cross from November to December. DTSP-9134 Selecting the “Details” Link for DoD Installations results in an Internal Server Error. DTSP-9135 Internal Server Error received if trying to print in default view if the per diem location has expired. Green Highlighted issues indicates that they’ve been fixed already.

Question from Previous Outreach – Conferences (11/24/2015)
Some registration fees include a 'banquet fee' which has to be subtracted from the invoice for reimbursement. If the member uses their GTCC, it is easy to review and confirm they claimed the correct amount. If the GPC is used to pay the full registration, how do we deduct the 'banquet fee'? GPC topic - it is very difficult when the conference gives the option of GPC to pay the registration, but does not give further guidance on parts of the registration fee that are the responsibility of the member

Question from Previous Outreach – Conferences (11/24/2015)
The organization should check with their Government Purchase Card (GPC) Point of Contact (POC) for anything related to the GPC. If the their was a “banquet fee” associated with the registration fee, ensure the traveler receives reduced M&IE in their document. The Organization should also develop local business procedures for handling conferences.

FY 16 Maintenance Release 1
EWTS Release Date: November 30, 2015 Soft Launch: December 4, 2015 Full DTS Deployment: December 11, 2015 This software update will be deployed across DTS sites between December 4-10, 2015. To determine if you or a user in your organization is working in the version in which the release is implemented, refer to the blue banner in the upper left-hand corner of the initial DTS screen.

FY 16 Maintenance Release 1
If the banner has "Defense Travel System ," the release is implemented for that user. Please note that each time you access DTS between December 4-10, you could be directed to either the software version with the release implemented or the version without the release implemented.

List of SPR’s SPR# Description DTSP-9101
When Per diem location is expired, the rates are not displayed correctly DTSP-9031 CTO Comments for Rental Cars should be displayed DTSP-9020 Comments to CTO for One-Way trip are not correct DTSP-8756 Unable to map to JAG LEGAL CENTER AND SCHOOL,VA DTSP-8682 Cost Comparison allows approval with document with duplicate 10x20 DTSP-8678 PPT- Reproducible - Authorization with CTW can be approved with invalid LOA or no LOA at all. Errors are not received in Cost Comparison. DTSP-8669 Paid SPP shows incorrect amount if expenses are added in same date range in an amendment DTSP-8668 JB locations do not map to airports or cities for commercial lodging DTSP-8652 Flow Controller does not recognize certain locations in the Departure Airport field and returns an error of "No flights found" DTSP-8577 Receive ISE When Attempting to Approve After Document Has Been Unlocked DTSP-8536 Invalid Premium Class Fare Pre Audit Received at Time of Approval When a Restricted Airfare is used.

DTS offers members an option to choose a 15 Passenger Van when the car rental company is only offering a 12 passenger van DTSP-8465 Unable to update end date for Special Circumstance Trip Type STUDENT OF MIL US SCHOOL DTSP-8379 “ATM ADVANCE WITH NO FEE” Pre-Audit triggered on FY15 documents where GOVCC ATM ADVANCE FEE is no longer available DTSP-8375 ISE: Method: getContentOfDocument when Printing Vouchers with null timezone field DTSP-8331 Transportation costs not de-obligated when trip cancelled after CTO Ticketed stamp DTSP-8327 11 amendment on document causes incorrect document name (01 not 11) causing incorrect association of document stamps DTSP-8281 ISE when manually adding non-mileage expense on local voucher DTSP-8186 One-Way Rental not Displaying on Preview Trip page DTSP-8151 Frequent Flyer number for TW (Worldspan) Records are not formatted correctly in PNR DTSP-8136 IDL-E not triggered if arriving and departing TDY location on the same day prior to crossing IDL DTSP-8119 SPP amounts are calculating incorrectly when using the allocation method by Specific Expense with LOAs from two fiscal years

List of SPR’s SPR# Description
DTSP-8096 AO with SELF-AO set to No able to approve own document using CTW when mileage expense is present DTSP-7985 Rental Car Request Assistance displays as One Way on Summary Page, and several other related issues DTSP-7915 When Update Personal Information button is clicked in Profile Validation screen that is triggered on first-time document creation for a traveler, profile setting for Mandatory use of GOVCC changed from Exempt to Non-Exempt. DTSP-7743 Modify existing static text for SCT Eligibility Requirements screens DTSP-7630 ISE: No Class, No Method - when saving airfare equal distribution on group auth with air travel arrive date that is beyond overall end date DTSP-7341 Remove test address from Military Sales funds notification DTSP-6999 Serbia (SRB) and Montenegro (MNE) are not available Countries in the DTA Maintenance Tool or the DTOD tool DTSP-6008 IE - DTS is requiring Traveler name (last name and first name) when the Create Traveler partner setting is set to 'N' Highlighted SPR’s will be deployed across all baselines and users will not need to be in Soft Launch to see any changes.

Available X-Org Documents Results Screen View Link Only Opens One Version of Document DTSP-5349 Import Export: Airport Codes are not populated on the travel screen

List of SCR’s SCR# Description
DTSP-8901 PNR Crossing Hard Stop DTSP-8593 MCR : PER DIEM RATE AND MILEAGE RATE CHANGES DO NOT AUTOMATICALLY UPDATE IN EXISTING DTS DOCUMENTS Highlighted SCR’s will be deployed across all baselines and users will not need to be in Soft Launch to see any changes.

List of Archived SPRs SPR# Description DTSPA-442
Routing list shown on approver signature page is different from the one being used DTSPA-352 Non-Contract Fare Pre-Audit appears on amendments when there is no GSA carrier in the market DTSPA-339 Distributing two or more airfare costs in Group Auth with flight selection using distribution method "Equally" results in Actual and Allowed column mismatch DTSPA-307 BUDGET ADJUSTED stamp on Spawned Auths shows an obligation of $0 when it should show the appropriate obligation DTSPA-285 When printing the DD Form , the Non-Mileage expense type for Parking - Terminal is included in the totals of the Summary of Payment - Block 10 e(2) as an Actual Expense DTSPA-284 PER DIEM DFLT RATES pre-audit erroneously triggers for "location....not found" when arriving to that location the day before a per diem rate change DTSPA-273 The text "Trip Cancel Amendment" appears on the original authorization after the authorization amendment has been stamped Cancelled. DTSPA-258 Document containing two or more Cross Org LOAs with routing lists defaults to the incorrect routing list on digital signature page DTSPA-252 Unexpected pop-up message is displayed after clicking the 'remove' link on the document list screen

STUDENT of CIV US SCHOOL trip type - incorrect Other Auth that was triggered claims that no per diem is allowed DTSPA-250 Frequent flyer number in dropdown is duplicated when there are connecting flights or more than one flight DTSPA-213 Reservations on Spawned Authorizations only show the first leg of each flight when one or more connections exist DTSPA-203 GAUTHS- Pre-Audit screen is not flowing correctly during the Route & Review process DTSPA-193 When changing an air reservation, after selecting the new air segment the change pop-up message is not displayed DTSPA-177 Second rental car does not immediately display on a GAUTH DTSPA-176 Allocation by FY auto causes the incorrect calculated trip cost for the actual and allowed when using the Hotel Tax. DTSPA-173 SCT - Use of Transportation Message Does Not Pop Up When Saving a Mileage Expense when Using Emergency Leave SCT Trip Type DTSPA-172 Mileage Expense Cost field does not update after clicking Edit

AUTH with SCT Trip Type 'PRE EMPLOYMENT FULL TDY' displays extra transportation related non-mileage expenses DTSPA-164 Event Purpose Does Not Pre-Populate for Mileage Expenses DTSPA-156 Other Auth is triggered for Private Auto Terminal mileage expense when FEML travel is used. DTSPA-147 Incorrect information displayed in Help window for Group Authorizations / Group Traveler List screen. DTSPA-142 Payment Totals from Scheduled Partial Payments Link on Payment Totals Screen Does Not Display Expense Summary in the correct ascending order DTSPA-136 Voucher for trip type E1 - ITA FAMILY TRANS ONLY is not reflecting and showing up Total Cost of the expenses added on the Voucher on the Documents in Routing screen for AO DTSPA-130 R10-AUTH-Digital Signature> (Document History is displaying an additional status 'CREATED' when the document is 'COPIED') DTSPA-129 ATM ADVANCE WITH NO FEE and LODGING WITH NO HOTEL TAX advisories are still displayed after GOVCC ATM ADVANCE FEE and Hotel Sale Tax or Hotel Room Tax have been added. DTSPA-127 Review/Sign Link Leads to Per Diem Locations Page when using accession travel trip type

SCT Trip Type Pre Employ Trans Only Does Not Default Trip Purpose To OTHER DTSPA-114 E2 Trip Type Other Authorizations Remarks Inconsistant DTSPA-102 Emergency Leave Trip Type Defaults to Trip Purpose Emergency Travel DTSPA-97 Travelers default and Org routing lists missing from signature page when using XORG LOA DTSPA-92 GOVCC transaction out of sequence DTSPA-89 DFLT PMT METHOD NOT SELECT pre-audit misfires when the default FOP is used for air by a non-exempt traveler DTSPA-82 Authorization name is using the Arriving On date when it should be using the Departing On date DTSPA-78 Pre Audit Advisory when Lodging Expense and add Non Mileage Hotel Sales Tax & Hotel Room Tax stating no Hotel Tax entered DTSPA-71 CTO CANCELLED stamp applied twice DTSPA-69 "Create New Voucher From Authorization/Order " appears when there are no authorizations ready to Voucher from instead of "There are no Authorizations/Orders available to create Vouchers from" DTSPA-65 Skipped Car and Hotel show on the Preview Trip Screen

DTS is displaying confirmation message for Renewal Agreement Travel upon selecting INVITATIONAL trip type. DTSPA-55 Voucher link is available based on auth with blocked trip type DTSPA-47 View Charge Card ("drag-and-drop") Screen anomaly (table formatting of Expenses Summary) DTSPA-43 Expected "SIGNED" stamp in "Digital Signature" screen not preselected DTSPA-30 "You have entered an invalid date" message pop up upon selection of Clear option from the calendar under Trip Overview panel > Overall Starting & Overall Ending Point Information

List of Infrastructure SPR’s
Description DTSI-685 Estimate uAPI implementation for Apollo DTSI-684 Assess efforts for update FOP at the time of approval if PNR Crossing is present DTSI-682 Analysis of Not Reproducible ETIC - Routing Official's EFT Information Cached into Document DTSI-663 Penetration Testing Analysis DTSI-626 Setting timeout for receipt imaging scheduler to avoid indefinite hanging

List of Infrastructure SCR’s
Description DTSI-681 IAVA - Upgrade Tomcat for OJ DTSI-645 IAVA - Upgrade Tomcat for CAS, DBSign

MCR150014 DTSP-8593 Per Diem Rate and Mileage Rate changes do not automatically update in existing DTS documents. During Initial SIGN or T-ENTER of a voucher, DTS will compare the per diem and/or mileage rates identified in the voucher to determine if they differ from the effective per diem and/or mileage rates loaded in DTS. If the rates differ, DTS will auto update the per diem and/or mileage rate in the voucher to reflect the per diem and/or mileage rates loaded in DTS.

MCR150014 When a DTS Voucher is automatically updated with the new effective per diem and/or mileage rates, DTS will NOT alter the selected Duty Conditions, selected Meals, or Other Per Diem Entitlement Detail selections. Updated per diem entitlement calculations will use existing selected Duty Conditions, selected Meals, or Other Per Diem Entitlement selections.

MCR150014 If the per diem and/or rates identified in the Voucher differ from the effective per diem and/or mileage rates loaded in DTS, DTS shall display a message following the automatic rate update, to the user to indicate that a rate change has occurred.

PER DIEM RATE HAS CHANGED
When a traveler completes their voucher from an authorization and initially signs or an NDEA enters the T-ENTER stamp, DTS will compare the per diem rates on the voucher to see if the rates differ from the effective per diem rates loaded in DTS.

MILEAGE RATE HAS CHANGED
When a traveler completes their voucher from an authorization and initially signs or an NDEA enters the T-ENTER stamp, DTS will compare the per diem rates on the voucher to see if the rates differ from the effective per diem rates loaded in DTS.

Mileage and Per Diem have changed
Traveler creates voucher. Scrolls to bottom of page and clicks, “Save and Proceed to Other Auths”.

Traveler selects “Save and Proceed to Pre-Audit”

Notice how no Pre-Audits are reflecting any changes. Traveler selects “Save and Proceed to Digital Signature”

Traveler selects “Submit Completed Document”.

Traveler selects “Save and Continue”

Traveler is notified of Per Diem and Mileage Changes. Traveler can “Return to Document” or Continue.

What’s the Difference? Selecting Continue…
If there’s a change, it will update to the correct amount. If expired location, it will go to 0/0. This will generate an additional pre-audit. If there is an additional pre-audit created, the traveler will be brought back into the document at the Pre-Audit section. They will need to justify the pre-audit to continue signing. Otherwise, the document will continue signing.

Selecting Continue… There will be additional Pre-Audits after selecting Continue. Unfortunately, I don’t have a screenshot of the pre-audit flags.

What’s the Difference? Selecting Return to Document Screen…
This will take the traveler back to the Preview Trip screen. They will need to go through the signing process again.

Selecting Return to Document Screen…
The traveler will be brought back to the Preview Trip screen.

Next Outreach Presentation
We will not be holding a TAC Outreach Presentation on December 22, 2015. The next Outreach presentation will be on January 12, 2016. The topic will be on the Integrated Lodging Program Pilot (ILPP) Expansion. There will be more Preferred Lodging properties added to the locations on January 1, 2016.

Thank you for attending our TAC Outreach Calls this year and have a safe and happy holiday!

Resources Per Diem Rates Query
Software Update Information Paper – FY16MR1 Integrated Lodging Program Pilot Information You can contact the Travel Assistance Center (TAC) via: Phone 888-Help1Go ( ) Web ( 59

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TAC Outreach Call December 8, 2015

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