1. PIONIER/POZMAN NOC flash presentation TF-NOC meeting Ljubljana, Feb 2011 TF-NOC meeting Ljubljana, Feb 2011

2. Metropolitan Area Network - POZMAN Since 1993 220 km of own Fiber Optic Cables in the city of Poznań 105 connections to R&D institutions & Univ. Migration to new technologies 1993- FDDI 1995- ATM 2000- Gigabit Ethernet 2005- 10 Gigabit Ethernet 5 Juniper routers, 1 Cisco router, 44 switches Similar Metropolitan Area Networks in other Polish Academic Cities Since 1993 220 km of own Fiber Optic Cables in the city of Poznań 105 connections to R&D institutions & Univ. Migration to new technologies 1993- FDDI 1995- ATM 2000- Gigabit Ethernet 2005- 10 Gigabit Ethernet 5 Juniper routers, 1 Cisco router, 44 switches Similar Metropolitan Area Networks in other Polish Academic Cities

3. National Research and Education Network - PIONIER PIONIER 4Q2010 MANMAN 2 x 10 Gb/s (2 ) 2 x 10 Gb/s (2 ) CBDF 10Gb/s ETH 1 Gb/s CBDF 4x10Gb/s CBDF 10Gb/s (under construction) CBDF 10Gb/s (under construction) 5854 km of own fiber infrastructure in Poland 5854 km of own fiber infrastructure in Poland 763 km of fiber in Germany 763 km of fiber in Germany 6617 km of fiber in total 6617 km of fiber in total Since 2003 4 Juniper routers, 10GEth switch in each Academic City Since 2003 4 Juniper routers, 10GEth switch in each Academic City Consortium PIONIER with leading role of PSNC 2 NOCs: main in Poznań PSNC, IP NOC in Łódź Consortium PIONIER with leading role of PSNC 2 NOCs: main in Poznań PSNC, IP NOC in Łódź

4. Network What services are your organization offering and maintaining? Inernet Service Provider + Peering Fiber lease Transmission/corporate networks/L2 VPNs IPv6 eduroam Which tools are you using to manage/monitor the network? HP OpenView, TTS (own), MRTG, SmokePing, LambdaMonitor (own), MediaWiki, WhatsUp Gold, Dude What services are your organization offering and maintaining? Inernet Service Provider + Peering Fiber lease Transmission/corporate networks/L2 VPNs IPv6 eduroam Which tools are you using to manage/monitor the network? HP OpenView, TTS (own), MRTG, SmokePing, LambdaMonitor (own), MediaWiki, WhatsUp Gold, Dude

5. NOC structure – staff & responsibility Operators Administrators local remote Parttime workers, often students Try to fix the problem following the procedures In case of failure – dispatch the event to the administrators Document all the events in TTS Parttime workers, often students Try to fix the problem following the procedures In case of failure – dispatch the event to the administrators Document all the events in TTS Fulltime highly qualified experts and specialists involved also in other activities All above + Create, update and maintain the procedures (using MediaWiki) Maintain NMSs (HP OV) Maintain network statistics (MRTG, SmokePing Prepare network reports Test and deploy new management applications Fulltime highly qualified experts and specialists involved also in other activities All above + Create, update and maintain the procedures (using MediaWiki) Maintain NMSs (HP OV) Maintain network statistics (MRTG, SmokePing Prepare network reports Test and deploy new management applications

6. NOC structure - staff 8:0016:00 22:00 8:0016:00 22:00 Working day Weekend and holidays

7. Front end What types of users are using your network and services? Universities, academic and research institutions, commercial institutions How does the SLAs or agreements you have with your customers look like? Parameters in SLA: bandwidth, attenuation, guaranteed fixing time, financial penalty, notification period before planned maintenance, contact methods Formal contact (financial cases) Technical contact Which tools are used to communicate with and keep track of users? Telephone, Fax, TTS What types of users are using your network and services? Universities, academic and research institutions, commercial institutions How does the SLAs or agreements you have with your customers look like? Parameters in SLA: bandwidth, attenuation, guaranteed fixing time, financial penalty, notification period before planned maintenance, contact methods Formal contact (financial cases) Technical contact Which tools are used to communicate with and keep track of users? Telephone, Fax, TTS

8. Inter-NOC communication NOC PSNC IP NOC POZMAN users PIONIER services OTHER NOCs PIONIER users TTS, mail, phone TTS, mail, phone Fax, phone, mail Phone, mail TTS, phone, mail, skype

9. Documentation What information do your NOC document? Events: connection lost/restored; temperature threshold, power lost/restored, intrusion alarm, contacts (or just tries) from/to administrators/clients/providers, actions and observations (TTS) Agreements: ID, parameters, contact data; Customers: full name, address, technical contact, IP addresses, links to the statistics; Procedures: how to proceed with different event types, how to use the tools (eg. TTS labeling), responsibility of the administrators, map of supercomputers rooms (MediaWiki) Reports monthly & yearly (MS Word + Excel) What information do your NOC document? Events: connection lost/restored; temperature threshold, power lost/restored, intrusion alarm, contacts (or just tries) from/to administrators/clients/providers, actions and observations (TTS) Agreements: ID, parameters, contact data; Customers: full name, address, technical contact, IP addresses, links to the statistics; Procedures: how to proceed with different event types, how to use the tools (eg. TTS labeling), responsibility of the administrators, map of supercomputers rooms (MediaWiki) Reports monthly & yearly (MS Word + Excel)

10. Thank you for your attention http://noc.pionier.gov.pl http://noc.man.poznan.pl http://noc.pionier.gov.pl http://noc.man.poznan.pl