1. James SHANNON RA44 – BUD 14 Sept 2010
SIS Functional Review
James SHANNON
RA44 – BUD
14 Sept 2010

2. Goal & Agenda
Project Overview
The Need For IS
Vision
IS Solution & Features
Benefits & Changes
Next Steps
To familiarize you with Simplified Interline Settlement and prepare you for tomorrow’s breakout sessions
SIS – RA44 –SIS Review
14 Sept 2010

3. Project Overview
SIS – RA44 –SIS Review
14 Sept 2010

4. Interline Settlement - Today
Paper invoices, with coupon listing, coupons, rejects, supporting documents
(monthly)
Billed
Entity
Settlement sheets – (weekly)
ACH
Recap sheets - weekly
Billing
Entity
F3– (weekly)
ICH
F12 – (weekly)
F1 – net amounts of inv
F2 - summary
Cargo IDEC File (monthly)
ATPCO
Cargo IDEC File (monthly)
Pax IDEC File (monthly)
(incl F&F pre IDEC
Validation)
Pax IDEC File (monthly)
prorate
engine
prorate
engine 2
History of interline billing
Based on issuing and receiving paper long before computers existed
Large numbers of people in factory-type operations
Batch-oriented
Boxes of paper moved around the department in sequence as each sub-process completed
Invoicing was done manually, and supported by boxes of tickets and supporting calculations
All this had to be shipped to airlines, frequently getting delayed or even lost
Systems were usually built as replications of manual processes
We now have 3 different data streams (Invoices, IDEC and Claims), often with different data
Going forward from May 2008
ET is mandatory in the settlement systems, and will become universal as paper fades away
IDEC is already mandatory for interline ET
ICH is now paperless, and running on weekly cycles, with flexible input requirements,
Encourages faster billing
Reduces batch sizes and risk
However…
Weekly batching and billing means more work, and
Weekly IDEC requires substantial development work, and
Reconciliation problems between invoices, IDEC and claims have got worse, and
The ACH has already voted to abolish paper billing support, so
We have an opportunity to rethink the interline process to take advantage of an all-data world
ARC-Compass
(NFP storage)
GDSs
BSPs
Previously released sales record
AIA F&F
F&F: receives NFP value
SIS – RA44 –SIS Review
14 Sept 2010

5. SIS Vision
Fundamentally change, simplify and integrate the interline settlement process, delivering tangible financial benefits to the industry.
Invoices are electronic and not backed by paper
Prime passenger billings do not require paper invoices or coupon listings
IDEC formats are maintained with increased record types
Passenger rejects, including any attachments, are submitted electronically without paper
Cargo and Mail billings are electronic and paperless
Miscellaneous billings (including any supporting information) are electronic, whether as data or with attachments
Settlement action directly from ET systems is enabled 3
SIS – RA44 –SIS Review
14 Sept 2010

6. IS Solution & Features
SIS – RA44 –SIS Review
14 Sept 2010

7. Interline Settlement - Today
Paper invoices, with coupon listing, coupons, rejects, supporting documents
(monthly)
Billed
Entity
Settlement sheets – (weekly)
ACH
Recap sheets - weekly
Billing
Entity
F3– (weekly)
ICH
F12 – (weekly)
F1 – net amounts of inv
F2 - summary
Cargo IDEC File (monthly)
ATPCO
Cargo IDEC File (monthly)
Pax IDEC File (monthly)
(incl F&F pre IDEC
Validation)
Pax IDEC File (monthly)
prorate
engine
prorate
engine 2
History of interline billing
Based on issuing and receiving paper long before computers existed
Large numbers of people in factory-type operations
Batch-oriented
Boxes of paper moved around the department in sequence as each sub-process completed
Invoicing was done manually, and supported by boxes of tickets and supporting calculations
All this had to be shipped to airlines, frequently getting delayed or even lost
Systems were usually built as replications of manual processes
We now have 3 different data streams (Invoices, IDEC and Claims), often with different data
Going forward from May 2008
ET is mandatory in the settlement systems, and will become universal as paper fades away
IDEC is already mandatory for interline ET
ICH is now paperless, and running on weekly cycles, with flexible input requirements,
Encourages faster billing
Reduces batch sizes and risk
However…
Weekly batching and billing means more work, and
Weekly IDEC requires substantial development work, and
Reconciliation problems between invoices, IDEC and claims have got worse, and
The ACH has already voted to abolish paper billing support, so
We have an opportunity to rethink the interline process to take advantage of an all-data world
ARC-Compass
(NFP storage)
GDSs
BSPs
Previously released sales record
AIA F&F
F&F: receives NFP value
SIS – RA44 –SIS Review
14 Sept 2010

8. Integrated Settlement
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Entity
Billing
Entity
“Digital
Signature”
Company
IS-XML
IS-XML
Overall Processes
Overall Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository 2
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
SIS – RA44 –SIS Review
SIS – Materials – RA42 Breakout Interfaces & Validation 9
14 Sept 2010 9

9. IS Overview – One Level Down
ICH
ACH
IS-WEB
Interface
ICH
Interface
ACH
Validation
IS-WEB
Supp. Doc.
Invoice
PDF
Supp.
Doc.
IS-XML
Billing
Outward
Billing
Record DB
IS-IDEC
IS-XML
Supp.
Doc.
IS-IDEC
Supp.
Doc.
Digital
Signature
Billing Value
Confirmation
Validation &
Correction (IS-WEB)
Value Determination
Usage File
Digital
Signature
ATOS
ATPCO
Billing Carrier
ATPCO
SIS – RA44 –SIS Review
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10. No F12 files. No recap sheets, either.
Nothing that you submit to the ICH or ACH today can be submitted after migration.
SIS – RA44 –SIS Review
14 Sept 2010

11. Main Features of IS File Formats & Validation Passenger
Time of Sales – NFP final, NFP non-final, and Own Prorate Storage
Value Determination & Autobilling
Sampling
Correspondence
Audit Trail
Differences for Cargo
Differences for Miscellaneous
Bringing It All Together
Member Administration
Processing Dashboard
Document Storage
SIS – RA44 –SIS Review
14 Sept 2010

12. File Formats & Validation
SIS – RA44 –SIS Review
14 Sept 2010

13. Billing & Invoicing Processes
File Formats
Integrated Settlement
Format Conversion:
Billed Entity’s choice of format does not depend on the billing carrier’s
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Entity
Billing
Entity
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
How are files, including supporting documents, sent & received? Validation happens on all submissions, but is important to mention here regarding timeframes and “linking” to existing records.
Receive (or download) invoices
Send files
(or enter online)
Validation
Format Conversion
SIS – RA44 –SIS Review
14 Sept 2010

14. File Formats – IS-IDEC
No longer data exchange file, but rather used to create an invoice and settlement file
Similar to IDEC, with enhancements:
Existing fields made mandatory (source codes, etc)
New records added (Rejection Memos, tax breakdowns, etc)
New fields added (for e-billing, additional info, etc)
Unnecessary records / fields removed (batch total records, etc)
500 byte records (instead of 160 byte)
Every carrier will need system enhancements to support IS-IDEC
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14 Sept 2010

15. File Formats – IS-XML New XML format for Integrated Settlement
Based on IATA Aviation Invoice Standard, used by IATA InvoiceWorks
Identical fields and validation requirements to IS-IDEC
Every carrier will need to make system enhancements to support IS-XML
IS-IDEC vs. IS-XML is an IT decision – it is immaterial to the RA department
Potential Benefits of IS-XML
IS-XML format is more flexible and thus better than IS-IDEC for variable record structure (like Miscellaneous billings)
Potential Benefits of IS-IDEC
Relatively little system development for carriers with a sophisticated IDEC solution in place already
IS-IDEC format is more efficient (processing, storage, and internet bandwidth) than IS-XML for a fixed record structure
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16. IS-WEB Record Structure
Web-based user interface to create and receive invoices and records
Identical fields and validation requirements to IS-IDEC and IS-XML
Validation in real-time minimizes possibility of later validation errors
Potential Benefits
The web interface is hosted by IATA, so no system development is required by carriers
Potential Negatives
More internet bandwidth will be required than file formats, and the connection will have to be stable
Won’t be as user-friendly as a dedicated, local system
 Not an alternative to a Revenue Accounting system
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17. IS-WEB For Everybody IS-WEB is also used for other web-based services
Audit Trail
Pax & Cargo Correspondence
Online Corrections after validation failure
Processing Dashboard
Airline profile updates
Web Analysis Reports
View and print invoices in a standard format
Extensive user access controls (your company’s administrator can grant detailed permissions)
SIS – RA44 –SIS Review 19
14 Sept 2010

18. Breakdown Records
Breakdown Records have been added where necessary to provide for detailed, possibly repeating, data and to provide for large amounts of text
E.g., a coupon can have 0 or more tax breakdown records, each detailing a tax type and amount
Examples
Coupon Prime Billing breakdown records:
Tax, VAT breakdown
Breakdown records for Rejection, Billing, Credit Memos:
Reason Breakdown, Coupon Breakdown (with Tax & VAT)
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19. Example Breakdowns (Pax Rejection Memo)
(SFI = 21)
Reason Breakdown
(SFI = 31)
Coupon Breakdown
(SFI = 32)
VAT Breakdown
(SFI = xx)
Reason Breakdown
(SFI = 31)
Coupon Breakdown
(SFI = 32)
VAT Breakdown
(SFI = xx)
Coupon Breakdown
(SFI = 32)
VAT Breakdown
(SFI = 34)
Tax Breakdown
(SFI = 33)
Tax Breakdown
(SFI = 33)
Tax Breakdown
(SFI = 41)
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20. Example Breakdown Invoice Invoice Header Information
Prime Billings (Source Code Summary)
1st Stage Rejections (Source Code Summary)
2nd Stage Rejections (Source Code Summary)
3rd Stage Rejections (Source Code Summary)
Billing Memos (Source Code)
Credit Memos (Source Code Summary)
Invoice Summary
Invoice VAT Summary ($100)
Invoice VAT Breakdown ($80)
Invoice VAT Breakdown ($20)
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21. Example Breakdown Billing Memos ($100) (Source Code Summary)
VAT Summary ($20)
VAT Breakdown ($5)
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22. Example Breakdown Billing Memo #3 ($40) Coupon #1 ($10)
VAT Summary
VAT Breakdown (multiple)
Tax Summary
Tax Breakdown (multiple)
SIS – RA44 –SIS Review
14 Sept 2010

23. Billing & Invoicing Processes
Validation
Integrated Settlement
Validation:
Guarantees links between records (e.g. 2nd and 1st RMs)
Enforces timeframes and “order” (1st RM -> 2nd RM -> 3rd RM)
Ensures file is properly formed
Other validations
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Entity
Billing
Entity
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
How are files, including supporting documents, sent & received? Validation happens on all submissions, but is important to mention here regarding timeframes and “linking” to existing records.
Receive (or download) invoices
Send files
(or enter online)
Validation
Format Conversion
SIS – RA44 –SIS Review
14 Sept 2010

24. Examples of Validation
Format Rules
Ensures data types (e.g. numeric/alphanumeric), length, etc as defined
Correct Values
e.g. Settlement method cannot be “ACH” if both airlines are only ICH members
Mandatory Fields
Source Code, Ticket Issuing Airline, Coupon Number, etc
Rejection & Correspondence Timeframes and Order Enforced
1st RM  2nd RM  3rd RM  Correspondence
Mandatory Breakdown Records Are Present
Tax breakdown records are present if coupon tax is populated and the breakdown record sums match the tax field
Billing entity will be notified of validation results
Invoices (and possibly files) failing validation will not go any further
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25. Passenger
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26. Time of Sales – Now (Optional)
Billed
Airline
Settlement sheets – (weekly)
ACH
Recap sheets - weekly
Billing
Airline
F3– (weekly)
ICH
F12 – (weekly)
F1 – net amounts of inv
F2 - summary
ATPCO
Pax IDEC File (monthly)
(incl F&F pre IDEC
Validation)
Pax IDEC File (monthly)
prorate
engine
prorate
engine
ARC-Compass
(NFP storage)
GDSs
BSPs
Previously released sales record
Sales Records,
NFPs
Sales Exchange and F&F processes as they exist today
AIA F&F
F&F: receives NFP value
All: May receive sales records
Sales Records
Optional Proration,
Storage, Switching
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27. Billing & Invoicing Processes Processes at time of Sales
Time of Sales – With IS
Integrated Settlement
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Airline
Billing
Airline
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
Very similar to today, but with the own prorate forwarding & storage and more control over the process via the airline profile
Uses same record structures as today
ARC
COMPASS™
NFP
engine
Sales Records or
Own Prorates
Sales Records,
NFPs, &
Sales Carrier’s
Own Prorates
Optional Proration (final & non-final), Storage, Switching
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28. Neutral Fare Prorates – With IS
NFP engine will be available to carriers for FIRST & FINAL™ (NFP Final) and non-F&F (NFP non-final) purposes
NFP non-final could minimize rejections without any obligation by the carriers
Own prorate storage and switching will allow the sales carrier to upload prorates, which are then forwarded or made available to the billing carrier
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29. Time of Billing – Now Pre-IDEC Validation for F&F NFP values
Billed
Airline
Pre-IDEC Validation
for F&F NFP values
(updates the PMI)
Billing
Airline
ATPCO
Pax IDEC File (monthly)
(incl F&F pre IDEC
Validation)
Pax IDEC File (monthly)
prorate
engine
prorate
engine
ARC-Compass
(NFP storage)
GDSs
BSPs
Previously released sales record
Carrier submits billing file (might contain F&F values that we talked about at time of sales). Pre-IDEC occurs if it’s a F&F value
AIA F&F
F&F: receives NFP value
All: May receive sales records
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30. Submitting Billing Information – With IS
Billing File / Data
(similar to today)
Integrated Settlement
Billing File / Data
(similar to today)
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Airline
Billing
Airline
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
Very similar process as occurs today
ARC
COMPASS™
NFP
engine
Billing Value Confirmation
(Leaves “Original PMI”, updates “Value Confirmation PMI”)
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31. Time of Billing – IS Value Determination
Billing File / Data
(similar to today)
Integrated Settlement
Billing File / Data
(similar to today)
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Airline
Billing
Airline
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
Once data is stored in ARC COMPASS®, what can be done with it? Value Determination can retrieve the prorates from COMPASS® on request. Also will include Excess Baggage prorates.
In addition to any prorate switching that is done at time of sales.
Usage File
Prorate Values
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32. Time of Billing – IS Auto-Billing
Billing File / Data
(similar to today)
Integrated Settlement
No Billing File
From Carrier
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Airline
Billing
Airline
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
Once data is stored in ARC COMPASS®, what can be done with it? Auto-Billing is the next step of Value Determination and will create a weekly billing file on behalf of the airline.
Usage File
Billing and Invoice Files
Created Within IS
Daily Revenue Recognition File
Weekly Invoice Posting File
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33. Sampling
Provisional Invoice (as today with prime coupon billing, but with elements from Forms A and B)
Universe Adjustment (Form C)
Digit Evaluation (Forms D and E)
Form G (ACH)
Rejection Memos & Correspondence (as today with non-sample but with elements from Forms F and XF)
 All via IS-IDEC, IS-XML, and IS-WEB
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14 Sept 2010

34. Pax & Cargo Correspondence
Integrated Settlement
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Airline
Billing
Airline
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
Correspondence is an exception to the previous slide and can only be submitted / received via IS-WEB.
Receive Correspondence
(including attachments)
Enter Correspondence
(including attachments)
Validation
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35. Pax & Cargo Correspondence
Correspondence can include an “authority to bill” flag which identifies when the authority to bill has been issued
Not tied to settlement periods like transactions in Integrated Settlement – real-time and similar to but via IS-WEB interface
Validation ensures no “cross-over” – correspondence can only be in reply to another correspondence (or 3rd-stage RM) and cannot be out-of-order
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36. Audit Trail & Rejection History
With operational data being stored:
Future records (e.g. rejections) don’t need supporting documents re-attached
IS-WEB can be used to search and take action on previous billings:
Search & browse through all records for which your carrier billed or was billed
Drill down through tickets, coupons, tax breakdowns, correspondences, etc
View audit trail of linked correspondences, rejections, and prime billings
Find outgoing correspondences that haven’t been responded to
Go directly to appropriate action (create RM, create correspondence, create billing memo)
All the operational data is being stored; what can be done with it?
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37. Audit Trail (example view)
Activity
Date
Record / Supporting Docs
1st Correspondence
1 May
$35; “I do not agree with your calculation…”
3rd Rejection
1 Apr
$50; Long Explanation.doc
2nd Rejection
1 Mar
$100; “See attached”; ticket.jpg
1st Rejection
1 Feb
$100; “No coupon in our system”
Prime Billing
1 Jan
$100
Highly simplified
Create Correspondence
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38. Key Differences for Cargo & Misc
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39. Key Differences for Cargo
All cargo record types also represented in IS-IDEC, IS-XML, and IS-WEB
The IATA e-freight project will introduce e-electronic formats (structured data) for these supporting documents over time
Before then, carriers can bilaterally decide to use e-electronic formats, or to not transfer supporting documents at all
SIS – RA44 –SIS Review
14 Sept 2010

40. Key Differences for Miscellaneous
IS-IDEC cannot be used for Miscellaneous billings (only IS-XML and IS-WEB)
All Miscellaneous billings are uniquely defined by a charge category and charge code, allowing for routing to the correct person/department, automatic posting, or even automatic reconciliation
Examples:
Charge Category
Charge Code
GroundHandling
Baggage
Cargo
PartnerAlliance
FF Miles
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41. Bringing it Together
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42. Bringing it All Together
Member Administration will contain centralized preferences for your company:
User Administration with the ability to create users and roles, customize user permissions
Member Profile to set your own preferences, such as:
Who to contact for ICH alerts, file validation failures, etc
Rules as to how IS will operate for your company (apply digital signatures, allow corrections, etc)
Processing Dashboard will provide a centralized overview of all submitted files and their statuses throughout the Integrated Settlement
SIS – RA44 –SIS Review
14 Sept 2010

43. Supporting Documents
Supporting documents can be attached to most record types (including Pax Prime Billings, Cargo, Miscellaneous)
Two types of supporting documents:
Electronic Presentation - Supporting document that is digital but not in a defined and structured format. The document might be a PDF file or an image that a computer can read but not extract data from.
E-Electronic Document – Supporting document that is in a defined and structured format which can be parsed by a computer. Example formats are IDEC, XML, or CSV.
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44. Supporting Documents – With IS
Integrated Settlement
Settlement Processes
ICH
ACH
IS-WEB
IS-WEB
Billed
Airline
Billing
Airline
“Digital
Signature”
Company
IS-XML
IS-XML
Enabling Processes
Enabling Processes
Billing & Invoicing Processes
IS-IDEC
IS-IDEC
Central
Repository
Prorate
Engine
Usage File
Processes at time of Sales
NFP
engine
ARC
COMPASS™
A specific look at supporting docs
Batch Transfer
e.g. FTP
Batch Transfer
e.g. FTP
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45. Central Repository & Supporting Docs
What?
Any type of accepted supporting document (image, PDF, etc)
How long?
As long as the data is operationally required
When?
Before or after the associated record is uploaded (with “pending attachments” flag, which allows for notifications if not uploaded)
How?
Discussed in more detail during the Breakout Sessions
What?: Limitations may be put in place to keep the size down (no TIFFs, for example)
How Long?: Time limit + buffer period, reset every time something new happens (e.g. rejection of rejection)
How?: Could be embedded in the XML file, could be via FTP or a web (HTTP) POST, etc
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46. Benefits & Changes
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47. Key Benefits of IS – Billing Carrier
Substantial savings due to:
Reduction in paper, postage and courier fees
Reduction in internal paper handling and supply chain efforts
No more loss of supporting documents and re-creation of invoices
Automation of billing directly from uplifts (e.g. Auto-Billing)
Optional à la carte service of “Integrated Settlement” 3
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48. Key Benefits of IS – Billed Carrier
Substantial savings due to:
Reduction in internal paper handling and supply chain efforts (e.g. registration, and reconciliation of invoices to payment)
Automated data
Less manual intervention
Data quality improvements on IS-IDEC
Pax Rejection Memos, Billing and Credit Memo electronically
Cargo Original AWB, Rejection and Charge Memo electronically
Supporting Documents immediately available in electronic presentation 2
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49. Key Benefits of IS
Rejection Memo & Correspondence process improvements due to:
Enforcement of RAM rules (RM stage and correspondence)
Opportunity to detect duplicate rejections of the same original billing
All rejections and correspondence link to previous billings; information and supporting documents do not have to be re-uploaded
Time-limit reduction possibilities for Rejection Memos and Correspondence
Risk management and process improvements due to:
Fewer items outstanding for a shorter period of time
Future potential time-limit reduction for prime / original billings
Benefits to the environment due to reduction of paper and shipping
Alliance objectives complemented by SIS
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50. Airline Changes (where applicable)
Change from IDEC to IS-IDEC
500 bytes instead of 160 bytes
Follow rules in RAM
Some detail records mandatory (e.g. taxes)
Other elements mandatory (e.g. Source Code)
Choose and implement other submission formats (IS-XML, IS-WEB)
Prepare to scan and upload supporting documents
Implement e-billing (possible legal implications) 4
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51. Next Steps
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52. Next Steps This Week Back at Your Office
Breakout Sessions
Back at Your Office
Airline Business Case (on the SIS website)
IS Participation Guide (see the breakout session)
Internal Planning and Budgeting (based on the IS Participation Guide and the Migration breakout session)
SIS – RA44 –SIS Review
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53. Thank you. SIS Website: www.iata.org/sis SIS – RA44 –SIS Review
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