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Customer Relationship Management

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Presentation on theme: "Customer Relationship Management"— Presentation transcript:

1 Customer Relationship Management info@casestudyhelp.in +91 94220-28822

2 Customer Relationship Management (Part - 2) Q1. Explain the key elements of Customer Management. Q2. Technological progress makes transport marketing and spot buying easier. Explain giving examples. Q3. Explain the stages of a buying cycle. Q4. What are the effects of E – business in CRM? Explain. Q5. What is Internal Marketing? Explain. Q6. Explain the role of Customer Information.

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