1. Your Name example@example.com (xxx)xxx-xxxx (xxx)xxx-xxxx urlhere
Your Company Name
PHONE
(xxx)xxx-xxxx (xxx)xxx-xxxx
SOCIAL
urlhere
facebook.com/example
@example
WEBSITE
PROUDLY PRESENTED TO
Name of prospect
Company
Date

2. The revolution is now.
Since the creation of the smartphone, a revolution of epic proportions has occurred. Virtually everyone is carrying around a personal computer that is more powerful than the computer that put a man on the moon.
Entire industries have either changed or become extinct.

3. Mobile allows for constant connectivity.
Hourly distribution of searches by platform.

4. Consumer Buying Cycle ZERO MOMENT OF TRUTH Interest Research Purchase
Partner Advertising:
SEM, /Text Marketing, Display, Print Ads, Radio, TV, Loyalty programs, Deals.
Research
Search engines, online reviews, ratings, relevant articles, word of mouth. The business’s reputation is what consumers say it is.
Purchase
In-store experience: talked with salesperson in-store, read product brochure, tried sample product. The decision to purchase is made.
Experience
Post-purchase experience: Facebook post, tweet, write review, discuss with friends, blog, Consumer compares expectations and reality.

5. Decisions are made before entering a store.
When purchase decisions are made by shoppers.
2010
2011
2012
2013
2014
60%
75%
83%
83%
85%
40%
25%
17%
17%
15%
Before Entering a Store
In-Store

6. for multi-location businesses
Reputation solutions
for multi-location businesses
Monitor visibility
Listing distribution
Monitor reviews for multiple locations based upon sentiment

7. Reputation Intelligence
Monitoring your virtual doorway 24/7/365 and reporting to you automatically….

8. Multi-Location Reputation
Dashboard
A bird’s eye view of the entire brand.
Drill down into regions and individual locations to see specific stats.

9. Monitor Location Visibility
We give the brand the ability to look at ALL visibility issues for the brand or to drill down and look at regions and individual locations.

10. Building your presence everywhere... automatically!
Listing Distribution
Building your presence everywhere... automatically!

11. These four major data providers are trusted to provide accurate business listing information to hundreds of sites including:
search engines
review sites
social sites
GPS & vehicle navigation
online directories

12. Listing Distribution pushes to 300 plus sources...
[24] ca 411info Access Together Acura Addresses.com Admedia Advameg Advertise.com Advice.com Agero Aisle50 Alk Technologies Allpages.com AlterGeo Alteryx AmericanTowns.com Answers.com anywho.com AOL Apartmentfinders.com apartmentguide.com Apple Maps App.net AroundMe.com Ask.com AT&T ATD Austin Atlanta NewHomes AYO Technology-WebSite Alive B2Byellowpages.com bckyrd.com beachcalifornia.com Belo Best Of The Web Local Bing Biz Scrambler Blackberry BMW Boorah BrightData Bundle.com Business Directories of Texas BusinessSearch.com Care.com Cars.com Centzy.com ChaCha Search challama.com Chamberofcommerce.com Chewsy Chrysler City-data.com City.com CityBot Citygrid CityMaps Citysearch.com CloudMade Cloudy Clutch Shopping Comcast.net Search Consolidated Communications Contextuads.com Contractors.com CoPilot Cornerstone Group Coupon Sherpa CouponMap CrowdSpot Databanq DataSphere DDC Dealsplus Denso Dexknows Directory Avantar Dirxion DoctorWait.com Dogpile Dogtime Media Driverside Earthlink.com Eating Places Echoer Edmunds eGood eGumball Elocal eLocal Listing eMbience eServiceLog ezlocal.com EveryScape.com EZToUse.com Facebook.com Family Finds FeedMe fetchtoto.com Fieldforce First Street Live Fivestar Software Fizzlocal Focus Local Foodie Ford Foursquare Free411.com gapNsnap Gas Station Checker GenieKnows.com Getlisted.org GiftCards.com GM GoLocal247.com GoodInfo Google Groupon Gvidi Harman HelloMetro.com Herald.com Hibu Hineighbor.com Homeplete.com Homesandland.com Homestore Honda Hoodoyou Hostway Hotbot.com Hotfrog.com Houzz.com HTC Hyundai iGoLocal.com Indeed.com Infiniti InfoSpace.com Infutor Innova Electronics Insiderpages Intel Intelius Intellistrand InTheMO.com Intuit Jetpac JiWire Judy's Book Justclicklocal.com Keen.com KGB Kia KSL.com Kudzu.com Larky Lexis Nexis Lexus Likeness.com LivingSocial Local.com Localedge.com localpages Localscope Localsearch.com LodgeNet Looksmart.com Lumatic Magicyellow.com MakeItLocal MamaAlwaysSays MapMyRun MapQuest Menu pages MerchantCircle Metroland Publishing metropolist.com Microsoft (Bing) MidwestYP.com MindMeld Mobifind MojoPages.com MyCity MyCityWay.com MyCoupons.com Mylocalheadlines MyLocally mymove.com Mywebyellow Nara News-Gazette Nissan Nokia Nomao OnMedia OnStar Oomea Openlist.com Paradine patch.com Patriot Phonebook Pelopidas Picksie Pioneer Pioneer Directories Place of Mine PlaceIQ Planapple PlanetDiscover.com Pokitdok Porsche PowerProfiles PulseLA Radarfrog Radiate Media Radius Intelligence ReachLocal realtor.com Reply.com Restaurants.com RightWay RoadTrippers Rocket Fuel Saga Salespider.com Samsung Search Initiatives Searchbug.com SeccionAmarilla Seekitlocal.com Sense Network SEOmoz Shoptopia.com ShowMeLocal Smart Marketing Team Snoox Southern Directory Publishing (YPsouth) SpecialsAgent.com Speed Run SpeedSpot Spotcast spotlikes.com Spotzot Sprint Subaru SuperPages.com Surewest Switchboard.com TechnoCom Tele Atlas (TomTom) TeleNav Teleroute Therapists.com Theredbook.org Time Out New York Town Planner Toyota Trafficengine.net TravelShark Tribune Interactive TripAdvisor Trulia TruPro Twitter.com UpMeSocial.com Urban Mapping Urbanspoon usdirectory.com V-enable.com Vendasta Verizon Vernon Publishing VerveMobile.com Veveo Viewpoints Local VisiKard Voltari Walkable Restaurants WalkScore.com Walt Disney Weblocal.ca WeddingWire.com Where Inc. Whisper White Pages WhosCall Whowhere.com Why Wait Wimgo.com World Media xAd XO Group Yahoo Local Yellowbook.com Yellowbot Yellowmoxie.com Yellowone YellowPageCity.com Yellowpages.com Yellowusa.com Yellowzip.com Yelp YP Zenrin Zidster.com Zipcodez.com ZipLocal

13. Plus we continue to monitor these sources to ensure data remains correct.
73% of people lose trust in brands due to inaccurate business listings.

14. Getting started is easy!
Just confirm the business listing is correct.
Business Name
Street Address
Zip Code
State
Phone Number
Website
Business Category

15. Automatically corrects errors &
adds missing info on each data provider.
Progress can be monitored in Presence Builder.

16. Monitor your
listings for
accuracy
& presence.

17. Online Reviews = Revenue
70%
Customers who read consumer reviews to ensure they are purchasing the right product or service.
US customers who say their buying decisions are influenced by online reviews.
The amount of new business companies with positive reviews can convert when compared to companies with ZERO or negative reviews.
Consumers who consider user generated reviews important or extremely important.
90%
183%
82%

18. Multi location reputation for multi location businesses
What are people saying about your brand today across all monitored review channels. Negative and Positive sentiment, and the ability to drill into individual reviews for locations.

19. Multi location reputation for multi location businesses
What are people saying about your brand today across all monitored review channels. Negative and Positive sentiment, and the ability to drill into individual reviews for locations.

20. Review response service claims the review sites for your business...
92% of consumers now read online reviews (vs. 88% in 2014)

21. What would you do if someone was in your store reviewing it right now?
Engage the Reviewer.
WHY ENGAGE
What would you do if someone was in your store reviewing it right now?

22. 3 Steps to Respond to a Negative Review

23. 1. Say You’re Sorry! 1
I’m really sorry you had a negative experience at our restaurant. We really pride ourselves in providing good customer service and an exceptional dining experience!

24. 2. Leave Some Marketing 1
I’m really sorry you had a negative experience at our restaurant. We really pride ourselves in providing good customer service and an exceptional dining experience! 2
This must be an isolated incident, as normally people rave about our customer service - from the food to the staff, we’ve won numerous awards. I am anxious to hear what happened to see if we can rectify the situation.

25. 3. Get the Customer on the Phone!1
I’m really sorry you had a negative experience at our restaurant. We really pride ourselves in providing good customer service and an exceptional dining experience! 2
This must be an isolated incident, as normally people rave about our customer service - from the food to the staff, we’ve won numerous awards. I am anxious to hear what happened to see if we can rectify the situation. 3
I’d love for you to call me so we can work this out. My name is Amy Brown, and I’m the owner - please give me a call at

26. Two steps to positive review success.1 2
ENGAGE
The Reviewer
Why Engage?
What would you do if someone was in your store reviewing it right now?
HARVEST
Word of Mouth
Encourage customers to leave online reviews.
Publish review highlights in your social marketing.

28. Intelligence to run your business better.
Think of reviews as
management tools.
Intelligence to run your business better.
Good Reviews
Accolades
Goal Setting
Bad Reviews
Staff Training
Policy Issues

29. Email daily alerts to up to 6 key members of your management team.
Brand Manager
New Review Found!
Regional Manager
District Manager
Owner
Franchisor
Franchisee

30. OUR MONTHLY PLAN 24/7/365 monitoring of your virtual doorway
Review site listing claiming and Positive and Negative Response per location
Annual Listing Distribution service
Listings and Citation monitoring
Daily alerts of key issues to up to 6 members of your management team per location
Login for Reputation, and BRANDS service, one dashboard to see the virtual doorway across multiple locations and complete video training modules

31. INVESTMENT SUMMARY

32. Your Name example@example.com (xxx)xxx-xxxx (xxx)xxx-xxxx urlhere
Your Company Name
PHONE
(xxx)xxx-xxxx (xxx)xxx-xxxx
SOCIAL
urlhere
facebook.com/example
@example
WEBSITE