1. Governance Issues in Professional Regulation CLEAR Seminar Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 © CLEAR 2011 Maintaining Public Confidence Through Good Governance Deanna L. Williams Registrar Ontario College of Pharmacists

2. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 GoodGovernance Accountability Leadership Integrity Stewardship Transparency

3. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Accountability We hold members accountable… We have accountabilities too… –To the public –To members –To government –To other stakeholders

4. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Leadership Does the leader make the organization, or does the organization make the leader? Public confidence tied to the organization not to the person leading it

5. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Integrity Info/Resources- Used? Protected? Decisions- Made? Executed? How are mistakes handled?

6. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Good Governance….. In the regulators world…. Perception is reality Competing interests exist Responsibilities must be met Reputation and Risk are key*

7. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Competing Interests Are a given The needs versus the wants What we owe the members What we owe the public*

8. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 The Importance of Being Earnest Earnest in our due processes Earnest in our commitments Earnest in our communications Earnest in our goal to fulfill first and foremost our mandate for public safety and protection

9. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Corollary Responsibilities To those who govern…. Public vs Professional members…. - Training is key - Managing differences for stronger results

10. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Critical Messages… A good reputation is to a regulator…. It takes years of good decision-making to build a great reputation…. Being well thought of in some circles does NOT mean public has confidence in you

11. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Some Final Thoughts Whos leading? Appropriate education and orientation for all Recognizing and balancing competing interests Balancing rights-the public and the members Reputation and risk*

12. Council on Licensure, Enforcement and Regulation Toronto, Ontario March 24, 2011 Speaker Contact Information Deanna L. Williams, R.Ph., B.Sc.Phm., C.Dir., CAE Registrar Ontario College of Pharmacists 483 Huron Street Toronto, ON M5R 2R4 dwilliams@ocpinfo.com www.ocpinfo.com