1. AIRLINE MANAGEMENT AERO 4100 / 5100
AIRLINE MANAGEMENT AND ORGANIZATION
Chapter 7

2. MANAGEMENT
The process of achieving an organization’s goals through the coordinated performance of five specific functions

3. Management Functions Planning Organizing Staffing Directing
Controlling

4. DECISION MAKING 1 Recognize the Problem 2 Define the Problem
3 Establish & Evaluate Alternative solutions
4 Select Best Solution
5 Implement & Evaluate

5. Management By Objective
Goal Setting
Coaching
Appraisal

6. Management By Exception
Goals are set
Procedures are set
Concentrate on what is not working at the time