1. Public Awareness at Consumers Energy
AGA Best Practices
Follow Up Conference
Chicago, Illinois
June 2013
Mike Romein
Director of Gas Customer Deliverability

2. Consumers Energy Overview
Number of Gas Customers
~ 1.7 million
Transmission & Storage Main
~ 2415 miles
Distribution Main
~ 26,225 miles
2011 Annual Gas Deliveries
337 bcf
Number of Employees
~ 7500
Number of Gas Employees
~ 2350
Working together for safer communities. That’s our Promise to Michigan.

3. Why Consumers Energy Was Selected
Criteria:
High Percentage of Stakeholder Audiences that Responded Appropriately to the Delivered Messages
Decreasing Damages
Emergency Responder Web Training
Working together for safer communities. That’s our Promise to Michigan.

4. Consumers Energy’s Public Awareness Program
Public Awareness Goals
Enhanced Public Safety
Building Trust & Relationships with the Public
Less Resistance to Pipeline Maintenance Activities
Preservation of Right-of-Way
Enhanced Emergency Response Coordination
Working together for safer communities. That’s our Promise to Michigan.

5. Appropriate Response of Stakeholders
Survey by A&K Research for Consumers Energy
October 2010
Surveyed Residents, Public Officials, and Emergency Officials
Residents/Affected Public
~1600 who received survey
Question: From what you have read, heard, or your experience, which of the following might tell you a natural gas pipeline is leaking?
84% correctly identified “odor of rotten eggs”
10% responded “don’t know”
Working together for safer communities. That’s our Promise to Michigan.

6. Appropriate Response of Stakeholders
Emergency Officials
~250 who received survey
Aware of natural gas pipelines running
through their community
Know what to do if they receive a 911
call of a natural gas leak
Know how to contact the gas company
for a natural gas incident
Had a response plan for responding to
a natural gas incident
Public Officials
Working together for safer communities. That’s our Promise to Michigan.

7. Reduction In Damages 2002 – 2012 2002 – 2012 Dig In Rate Damages
2002 – – 2012
Dig In Rate Damages
(Damages per 1000 Tickets)
Working together for safer communities. That’s our Promise to Michigan.

8. Contributing Factors to Damage Reduction
Increased Focus on Damage Prevention
Damage Prevention Field Leaders
Michigan Damage Prevention Board Best Practices
State Economy – Reduction of Work
Implementation of Quality Program with Staking Contractor
Public Safety Outreach Team
Working together for safer communities. That’s our Promise to Michigan.

9. Public Safety Outreach Team
Priorities
Expanding & improving first responder outreach & training
Third-party contractor reduction of incidents & asset damages
Coordination role during emergency response
Primary Targets
Reduce major public safety incidents
Reduce dig-in damage rate
Timeliness of gas staking order requests
Working together for safer communities. That’s our Promise to Michigan.

10. Emergency Officials Public Safety Outreach Team Activities
Contact police and fire departments annually in person or by letter
Meeting all training requests
Proactive visits and offers for training / answering questions
Adoption of NIMS & ICS
Building relationships
Working together for safer communities. That’s our Promise to Michigan.

11. Website Materials / Training
A great deal of information is available on-line
Working together for safer communities. That’s our Promise to Michigan.

12. Topics for Roundtable Discussion
Appropriate Response
Additional Survey Detail on responses
Work being done to ensure appropriate response
Damage Reduction
Public Safety Outreach Team Details
Damage History/Events/Initiatives
Emergency Official Training
New Program Being Implemented
Future Enhancements to Web Availability
Working together for safer communities. That’s our Promise to Michigan.

13. Questions Summary / Conclusion RP1162 / Public Awareness
Always have had program in place
Solid Program but Room to Improve
Experiences dictate Action/Initiatives
Damages
Public & Emergency Officials
Residents/Affected Public
Technology Improvements
Internal Reorganizations
Questions
Working together for safer communities. That’s our Promise to Michigan.